61 lines
2.1 KiB
PHP
61 lines
2.1 KiB
PHP
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<?php
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declare(strict_types=1);
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namespace app\common\service;
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use app\admin\model\split\Ticket;
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use think\Exception;
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/**
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* 分流工单数据同步服务（骨架，后续按 ticket_type 对接各云控 API）
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*
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* 期望第三方接口 payload 字段映射：
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* - complete_count int 完成数量
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* - inbound_count int 进线人数
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* - speed_per_hour float 每小时进线人数
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* - number_count int 号码总数（含离线+封号）
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* - number_offline_count int 可选 离线数
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* - number_banned_count int 可选 封号数
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* - online_count int 在线人数
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*/
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class SplitTicketSyncService
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{
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/**
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* 同步单条工单（后续实现：按 ticket_type 选择适配器并请求 API）
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*/
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public function syncOne(int $ticketId): bool
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{
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$ticket = Ticket::get($ticketId);
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if (!$ticket) {
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return false;
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}
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// TODO: 调用具体云控适配器获取 $payload
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return false;
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}
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/**
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* 将同步结果写入工单表
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*
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* @param array<string, mixed> $payload
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*/
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public function applySyncResult(Ticket $ticket, array $payload, bool $success, string $message = ''): void
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{
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$data = [
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'complete_count' => max(0, (int) ($payload['complete_count'] ?? 0)),
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'inbound_count' => max(0, (int) ($payload['inbound_count'] ?? 0)),
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'speed_per_hour' => max(0, (float) ($payload['speed_per_hour'] ?? 0)),
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'number_count' => max(0, (int) ($payload['number_count'] ?? 0)),
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'number_offline_count' => max(0, (int) ($payload['number_offline_count'] ?? 0)),
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'number_banned_count' => max(0, (int) ($payload['number_banned_count'] ?? 0)),
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'online_count' => max(0, (int) ($payload['online_count'] ?? 0)),
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'sync_status' => $success ? 'success' : 'error',
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'sync_time' => time(),
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'sync_message' => $success ? '' : mb_substr($message, 0, 255, 'UTF-8'),
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];
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if (!$ticket->allowField(array_keys($data))->save($data)) {
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throw new Exception('工单同步结果保存失败');
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}
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}
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}
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