修复A2C工单蜘蛛

patches/application/common/service/SplitTicketNumberSyncService.php

@@ -11,11 +11,16 @@ use think\Db;
 
 /**
  * 工单同步结果写入号码表
+ *
+ * 同步策略（全量镜像）：
+ * - 爬虫返回的号码：写入 platform_status / inbound_count，开关 status 与云控在线状态一致
+ * - 爬虫未返回且 manual_manage=0：物理删除
+ * - manual_manage=1：不删除，仅当仍在爬虫结果中时更新 platform_status
  */
 class SplitTicketNumberSyncService
 {
     /**
-     * 将蜘蛛返回的号码列表同步到号码管理
+     * 将蜘蛛返回的号码列表同步到号码管理（全量镜像，以爬虫为准）
      */
     public function syncFromUnifiedData(Ticket $ticket, UnifiedScrmData $data): void
     {
@@ -61,7 +66,7 @@ class SplitTicketNumberSyncService
             $newFollowers = (int) ($row['newFollowersToday'] ?? 0);
 
             if (isset($existingMap[$number])) {
-                $this->updateExistingNumber($existingMap[$number], $platformStatus, $newFollowers);
+                $this->updateExistingNumber($ticket, $existingMap[$number], $platformStatus, $newFollowers);
                 continue;
             }
 
@@ -87,6 +92,7 @@ class SplitTicketNumberSyncService
             }
         }
 
+        $deleteIds = [];
         foreach ($existingMap as $number => $item) {
             if (isset($syncedNumberSet[$number])) {
                 continue;
@@ -94,18 +100,58 @@ class SplitTicketNumberSyncService
             if ((int) $item['manual_manage'] === 1) {
                 continue;
             }
-            Number::where('id', (int) $item['id'])->update([
-                'status'     => 'hidden',
+            $deleteIds[] = (int) $item['id'];
+        }
+        if ($deleteIds !== []) {
+            Number::where('id', 'in', $deleteIds)->delete();
+        }
+    }
+
+    /**
+     * 工单手动开启等非同步场景：按已存的 platform_status 对齐开关（不跑单号上限/下号比率）
+     */
+    public function applyStatusFromPlatformSnapshot(Ticket $ticket): void
+    {
+        if ((string) ($ticket['status'] ?? 'hidden') !== 'normal') {
+            return;
+        }
+
+        $numbers = Number::where('admin_id', (int) $ticket['admin_id'])
+            ->where('split_link_id', (int) $ticket['split_link_id'])
+            ->where('ticket_name', (string) $ticket['ticket_name'])
+            ->where('manual_manage', 0)
+            ->select();
+
+        foreach ($numbers as $number) {
+            $platformStatus = (string) ($number['platform_status'] ?? 'offline');
+            Number::where('id', (int) $number['id'])->update([
+                'status'     => self::resolveSwitchStatus($ticket, $platformStatus),
                 'updatetime' => time(),
             ]);
         }
     }
 
+    /**
+     * 云控在线 → 开启；离线 → 关闭；工单关闭时一律关闭
+     */
+    public static function resolveSwitchStatus(Ticket $ticket, string $platformStatus): string
+    {
+        if ((string) ($ticket['status'] ?? 'hidden') !== 'normal') {
+            return 'hidden';
+        }
+
+        return $platformStatus === 'online' ? 'normal' : 'hidden';
+    }
+
     /**
      * @param Number $row
      */
-    private function updateExistingNumber($row, string $platformStatus, int $newFollowers): void
-    {
+    private function updateExistingNumber(
+        Ticket $ticket,
+        $row,
+        string $platformStatus,
+        int $newFollowers
+    ): void {
         $update = [
             'platform_status' => $platformStatus,
             'updatetime'      => time(),
@@ -116,8 +162,8 @@ class SplitTicketNumberSyncService
             return;
         }
 
-        // 进线人数由同步写入，最终开关由 applyNumberRules 统一判定（单号上限/下号比率等）
         $update['inbound_count'] = max(0, $newFollowers);
+        $update['status'] = self::resolveSwitchStatus($ticket, $platformStatus);
         Number::where('id', (int) $row['id'])->update($update);
     }
 
@@ -139,7 +185,7 @@ class SplitTicketNumberSyncService
             'inbound_count'      => max(0, $newFollowers),
             'manual_manage'      => 0,
             'platform_status'    => $platformStatus,
-            'status'             => 'hidden',
+            'status'             => self::resolveSwitchStatus($ticket, $platformStatus),
             'createtime'         => $now,
             'updatetime'         => $now,
         ];
@@ -148,10 +194,11 @@ class SplitTicketNumberSyncService
             Db::name('split_number')->insert($data);
         } catch (\Throwable $e) {
             $exists = Number::where('split_link_id', (int) $ticket['split_link_id'])
+                ->where('ticket_name', (string) $ticket['ticket_name'])
                 ->where('number', $number)
                 ->find();
             if ($exists) {
-                $this->updateExistingNumber($exists, $platformStatus, $newFollowers);
+                $this->updateExistingNumber($ticket, $exists, $platformStatus, $newFollowers);
             }
         }
     }