修正 Proxied、 SSL/TLS 设为 Flexible、开启 Always Use HTTPS

application/common/service/SplitTicketRuleService.php

@@ -17,9 +17,14 @@ class SplitTicketRuleService
      */
     public function applyAfterSync(Ticket $ticket, int $completeCount): void
     {
-        $this->applyNumberRules($ticket);
         $this->applyTicketStatusRules($ticket, $completeCount);
-        $this->cascadeTicketClosedToNumbers($ticket);
+        $fresh = Ticket::get((int) $ticket['id']);
+        if ($fresh) {
+            if ((string) $fresh['status'] === 'hidden') {
+                $this->cascadeTicketClosedToNumbers($fresh);
+            }
+            $this->applyNumberRules($fresh);
+        }
     }
 
     /**
@@ -41,23 +46,30 @@ class SplitTicketRuleService
     }
 
     /**
-     * 手动切换工单状态时，联动非手动管理的号码（开→全开，关→全关）
+     * 手动切换工单状态时，联动非手动管理的号码
      */
     public function syncNumbersWithTicketStatus(Ticket $ticket): void
     {
         $ticketStatus = (string) ($ticket['status'] ?? 'hidden');
-        Number::where('admin_id', (int) $ticket['admin_id'])
-            ->where('split_link_id', (int) $ticket['split_link_id'])
-            ->where('ticket_name', (string) $ticket['ticket_name'])
-            ->where('manual_manage', 0)
-            ->update([
-                'status'     => $ticketStatus,
-                'updatetime' => time(),
-            ]);
+        if ($ticketStatus === 'hidden') {
+            $this->cascadeTicketClosedToNumbers($ticket);
+            return;
+        }
+        $this->applyNumberRules($ticket);
     }
 
     /**
-     * 单号上限、下号比率
+     * 工单处于开启状态时，将云控在线的非手动号码设为开启
+     *
+     * @deprecated 请使用 applyNumberRules（会校验单号上限/下号比率）
+     */
+    public function syncOnlineNumbersWhenTicketOpen(Ticket $ticket): void
+    {
+        $this->applyNumberRules($ticket);
+    }
+
+    /**
+     * 单号上限、下号比率、云控在线状态、工单开关综合决定号码状态
      */
     public function applyNumberRules(Ticket $ticket): void
     {
@@ -67,7 +79,6 @@ class SplitTicketRuleService
         $numbers = Number::where('admin_id', (int) $ticket['admin_id'])
             ->where('split_link_id', (int) $ticket['split_link_id'])
             ->where('ticket_name', (string) $ticket['ticket_name'])
-            ->where('manual_manage', 0)
             ->select();
 
         foreach ($numbers as $number) {
@@ -83,31 +94,66 @@ class SplitTicketRuleService
                 $streak = 0;
             }
 
-            $status = (string) $number['status'];
-            if ($orderLimit > 0 && $inboundCount > $orderLimit) {
-                $status = 'hidden';
-            }
-            if ($assignRatio > 0 && $streak >= $assignRatio) {
-                $status = 'hidden';
+            $update = [
+                'no_inbound_click_streak' => $streak,
+                'last_sync_visit_count'   => $visitCount,
+                'last_sync_inbound_count' => $inboundCount,
+                'updatetime'              => time(),
+            ];
+
+            // 手动管理（含用户手动关闭）的号码：仅更新统计字段，不改状态
+            if ((int) $number['manual_manage'] === 1) {
+                Number::where('id', (int) $number['id'])->update($update);
+                continue;
             }
 
-            Number::where('id', (int) $number['id'])->update([
-                'no_inbound_click_streak'   => $streak,
-                'last_sync_visit_count'     => $visitCount,
-                'last_sync_inbound_count'   => $inboundCount,
-                'status'                    => $status,
-                'updatetime'                => time(),
-            ]);
+            $update['status'] = $this->resolveAutomatedStatus(
+                $ticket,
+                (string) ($number['platform_status'] ?? 'unknown'),
+                $inboundCount,
+                $streak,
+                $orderLimit,
+                $assignRatio
+            );
+
+            Number::where('id', (int) $number['id'])->update($update);
         }
     }
 
     /**
-     * 完成量、时间窗口决定工单开关
+     * 非手动管理号码的自动开关判定
+     */
+    private function resolveAutomatedStatus(
+        Ticket $ticket,
+        string $platformStatus,
+        int $inboundCount,
+        int $streak,
+        int $orderLimit,
+        int $assignRatio
+    ): string {
+        if ((string) ($ticket['status'] ?? 'hidden') !== 'normal') {
+            return 'hidden';
+        }
+        if ($platformStatus !== 'online') {
+            return 'hidden';
+        }
+        if ($orderLimit > 0 && $inboundCount >= $orderLimit) {
+            return 'hidden';
+        }
+        if ($assignRatio > 0 && $streak >= $assignRatio) {
+            return 'hidden';
+        }
+
+        return 'normal';
+    }
+
+    /**
+     * 完成量、时间窗口决定工单开关（定时与手动同步均适用）
      */
     public function applyTicketStatusRules(Ticket $ticket, int $completeCount): void
     {
         $status = $this->resolveTicketStatus($ticket, $completeCount);
-        if ($status !== (string) $ticket['status']) {
+        if ($status !== (string) ($ticket['status'] ?? 'hidden')) {
             Ticket::where('id', (int) $ticket['id'])->update([
                 'status'     => $status,
                 'updatetime' => time(),