手动关闭状态不要自动打开重启同步

application/common/service/SplitTicketRuleService.php

@@ -19,6 +19,31 @@ class SplitTicketRuleService
         $this->ratioDeferredService = $ratioDeferredService ?? new SplitNumberRatioDeferredService();
     }
 
+    /**
+     * 手动关闭的工单（manual_manage=1）：禁止自动同步改写 status，须用户手动开启
+     */
+    public function isManuallyClosed(Ticket $ticket): bool
+    {
+        return (int) ($ticket['manual_manage'] ?? 0) === 1;
+    }
+
+    /**
+     * 列表/编辑切换状态时同步 manual_manage 标记
+     *
+     * @param array<string, mixed> $values
+     */
+    public function applyManualManageForStatusChange(array &$values): void
+    {
+        if (!isset($values['status'])) {
+            return;
+        }
+        if ((string) $values['status'] === 'hidden') {
+            $values['manual_manage'] = 1;
+        } elseif ((string) $values['status'] === 'normal') {
+            $values['manual_manage'] = 0;
+        }
+    }
+
     /**
      * 同步后应用工单开关规则；号码开关由 applyNumberRules 综合裁决（平台在线 + 单号上限 + 下号比率）
      */
@@ -190,10 +215,13 @@ class SplitTicketRuleService
     }
 
     /**
-     * 完成量、时间窗口决定工单开关（定时与手动同步均适用）
+     * 完成量、时间窗口决定工单开关（定时与手动同步均适用；手动关闭工单除外）
      */
     public function applyTicketStatusRules(Ticket $ticket, int $completeCount): void
     {
+        if ($this->isManuallyClosed($ticket)) {
+            return;
+        }
         $status = $this->resolveTicketStatus($ticket, $completeCount);
         if ($status !== (string) ($ticket['status'] ?? 'hidden')) {
             Ticket::where('id', (int) $ticket['id'])->update([

application/common/service/SplitTicketSyncDispatchService.php

@@ -38,6 +38,10 @@ class SplitTicketSyncDispatchService
 
         foreach ($metaList as $meta) {
             $ticketId = (int) $meta['id'];
+            if ((int) ($meta['manual_manage'] ?? 0) === 1) {
+                $skipped[] = $ticketId;
+                continue;
+            }
             if ($lockService->isLocked($ticketId)) {
                 $skipped[] = $ticketId;
                 continue;
@@ -326,15 +330,16 @@ class SplitTicketSyncDispatchService
 
         $rows = Db::name('split_ticket')
             ->where('id', 'in', $ids)
-            ->field('id,ticket_type,ticket_url')
+            ->field('id,ticket_type,ticket_url,manual_manage')
             ->select();
 
         $list = [];
         foreach ($rows as $row) {
             $list[] = [
-                'id'          => (int) $row['id'],
-                'ticket_type' => (string) ($row['ticket_type'] ?? ''),
-                'ticket_url'  => (string) ($row['ticket_url'] ?? ''),
+                'id'             => (int) $row['id'],
+                'ticket_type'    => (string) ($row['ticket_type'] ?? ''),
+                'ticket_url'     => (string) ($row['ticket_url'] ?? ''),
+                'manual_manage'  => (int) ($row['manual_manage'] ?? 0),
             ];
         }
 

application/common/service/SplitTicketSyncService.php

@@ -51,12 +51,19 @@ class SplitTicketSyncService
             'force'         => $force,
             'syncMode'      => $syncMode,
             'status'        => (string) $ticket['status'],
+            'manualManage'  => (int) ($ticket['manual_manage'] ?? 0),
             'syncFailCount' => (int) ($ticket['sync_fail_count'] ?? 0),
             'syncTime'      => (int) ($ticket['sync_time'] ?? 0),
             'pageUrl'       => (string) $ticket['ticket_url'],
             'nodeHost'      => SplitSyncConfigService::getNodeHost(),
         ]);
 
+        if ($this->ruleService->isManuallyClosed($ticket)) {
+            SplitTicketSyncLogger::log('sync', 'skipped', ['reason' => '工单已手动关闭']);
+            SplitTicketSyncLogger::clearTicketContext();
+            return ['success' => false, 'message' => '工单已手动关闭，暂停同步', 'skipped' => true];
+        }
+
         if (!$force && !$dueValidated) {
             $skip = $this->shouldSkip($ticket);
             if ($skip !== null) {
@@ -389,7 +396,9 @@ class SplitTicketSyncService
             return [];
         }
 
-        $query = Ticket::where('status', 'normal')->whereIn('ticket_type', $types);
+        $query = Ticket::where('status', 'normal')
+            ->where('manual_manage', 0)
+            ->whereIn('ticket_type', $types);
         if ($failThreshold > 0) {
             $query->where('sync_fail_count', '<', $failThreshold);
         }
@@ -503,6 +512,15 @@ class SplitTicketSyncService
      */
     private function doSync(Ticket $ticket, string $syncMode): array
     {
+        $freshTicket = Ticket::get((int) $ticket['id']);
+        if (!$freshTicket) {
+            return ['success' => false, 'message' => '工单不存在', 'skipped' => true];
+        }
+        if ($this->ruleService->isManuallyClosed($freshTicket)) {
+            return ['success' => false, 'message' => '工单已手动关闭，暂停同步', 'skipped' => true];
+        }
+        $ticket = $freshTicket;
+
         $ticketType = (string) $ticket['ticket_type'];
         $pageUrl = trim((string) $ticket['ticket_url']);
         if ($pageUrl === '') {
@@ -589,6 +607,9 @@ class SplitTicketSyncService
 
     private function shouldSkip(Ticket $ticket): ?string
     {
+        if ($this->ruleService->isManuallyClosed($ticket)) {
+            return '工单已手动关闭，暂停同步';
+        }
         if ((string) $ticket['status'] === 'hidden') {
             return '工单已关闭';
         }