下号比率恢复 + 触线降权 + 同步裁决

application/common/service/SplitTicketRuleService.php

@@ -13,7 +13,7 @@ use app\admin\model\split\Ticket;
 class SplitTicketRuleService
 {
     /**
-     * 同步后应用工单开关规则；号码开关以爬虫/platform 快照为准（不再跑单号上限/下号比率）
+     * 同步后应用工单开关规则；号码开关由 applyNumberRules 综合裁决（平台在线 + 单号上限 + 下号比率）
      */
     public function applyAfterSync(Ticket $ticket, int $completeCount): void
     {
@@ -23,7 +23,7 @@ class SplitTicketRuleService
             if ((string) $fresh['status'] === 'hidden') {
                 $this->cascadeTicketClosedToNumbers($fresh);
             } else {
-                (new SplitTicketNumberSyncService())->applyStatusFromPlatformSnapshot($fresh);
+                $this->applyNumberRules($fresh);
             }
         }
     }
@@ -70,7 +70,7 @@ class SplitTicketRuleService
     }
 
     /**
-     * 手动切换工单状态时，非手动号码按 platform_status 对齐开关
+     * 手动切换工单状态时，非手动号码按业务规则对齐开关
      */
     public function syncNumbersWithTicketStatus(Ticket $ticket): void
     {
@@ -79,21 +79,21 @@ class SplitTicketRuleService
             $this->cascadeTicketClosedToNumbers($ticket);
             return;
         }
-        (new SplitTicketNumberSyncService())->applyStatusFromPlatformSnapshot($ticket);
+        $this->applyNumberRules($ticket);
     }
 
     /**
      * 工单处于开启状态时，将云控在线的非手动号码设为开启
      *
-     * @deprecated 请使用 applyStatusFromPlatformSnapshot（以 platform_status 为准）
+     * @deprecated 请使用 applyNumberRules
      */
     public function syncOnlineNumbersWhenTicketOpen(Ticket $ticket): void
     {
-        (new SplitTicketNumberSyncService())->applyStatusFromPlatformSnapshot($ticket);
+        $this->applyNumberRules($ticket);
     }
 
     /**
-     * 单号上限、下号比率、云控在线状态、工单开关综合决定号码状态
+     * 单号上限、下号比率、云控在线状态、工单开关综合决定号码 status；同步时清除或确认 ratio_deferred
      */
     public function applyNumberRules(Ticket $ticket): void
     {
@@ -125,12 +125,21 @@ class SplitTicketRuleService
                 'updatetime'              => time(),
             ];
 
-            // 手动管理（含用户手动关闭）的号码：仅更新统计字段，不改状态
+            // 手动管理（含用户手动关闭）的号码：仅更新统计字段，不改状态与降权标记
             if ((int) $number['manual_manage'] === 1) {
                 Number::where('id', (int) $number['id'])->update($update);
                 continue;
             }
 
+            // 同步裁决 ratio_deferred：进线增长则解除降权；触线且无进线增长则关号并清除降权
+            if ($inboundCount > $lastInbound) {
+                $update['ratio_deferred'] = 0;
+                $update['ratio_deferred_at'] = null;
+            } else {
+                $update['ratio_deferred'] = 0;
+                $update['ratio_deferred_at'] = null;
+            }
+
             $update['status'] = $this->resolveAutomatedStatus(
                 $ticket,
                 (string) ($number['platform_status'] ?? 'unknown'),