下号比率恢复 + 触线降权 + 同步裁决

application/admin/command/Install/split_number_ratio_deferred.sql

@@ -0,0 +1,6 @@
+-- 下号比率触线降权：访问侧标记 ratio_deferred，同步侧裁决 status
+SET NAMES utf8mb4;
+
+ALTER TABLE `fa_split_number`
+  ADD COLUMN `ratio_deferred` tinyint(1) unsigned NOT NULL DEFAULT '0' COMMENT '下号比率触线降权:0=否,1=是(仍status=normal,选号时后置)' AFTER `no_inbound_click_streak`,
+  ADD COLUMN `ratio_deferred_at` bigint(16) DEFAULT NULL COMMENT '触线降权标记时间' AFTER `ratio_deferred`;

application/common/service/SplitNumberVisitRuleService.php

@@ -0,0 +1,66 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\service;
+
+use app\admin\model\split\Number;
+use app\admin\model\split\Ticket;
+
+/**
+ * 落地页访问侧下号比率规则：更新连续无进线点击 streak，触线时仅降权（ratio_deferred），不关闭 status
+ *
+ * 最终关号由同步后 SplitTicketRuleService::applyNumberRules 裁决。
+ */
+class SplitNumberVisitRuleService
+{
+    /**
+     * 访问计数已递增后调用：累加 streak，达到 assign_ratio 时标记 ratio_deferred=1
+     */
+    public function recordVisitAfterRedirect(int $numberId): void
+    {
+        if ($numberId <= 0) {
+            return;
+        }
+
+        /** @var Number|null $number */
+        $number = Number::get($numberId);
+        if ($number === null) {
+            return;
+        }
+
+        /** @var Ticket|null $ticket */
+        $ticket = Ticket::where('admin_id', (int) $number['admin_id'])
+            ->where('split_link_id', (int) $number['split_link_id'])
+            ->where('ticket_name', (string) $number['ticket_name'])
+            ->find();
+        if ($ticket === null) {
+            return;
+        }
+
+        $assignRatio = (int) ($ticket['assign_ratio'] ?? 0);
+        $inboundCount = (int) $number['inbound_count'];
+        $lastInbound = (int) ($number['last_sync_inbound_count'] ?? 0);
+        $streak = (int) ($number['no_inbound_click_streak'] ?? 0);
+
+        // 自上次同步检查点以来进线未增长，则本次访问计入 streak
+        if ($inboundCount <= $lastInbound) {
+            $streak++;
+        } else {
+            $streak = 0;
+        }
+
+        $update = [
+            'no_inbound_click_streak' => $streak,
+            'updatetime'              => time(),
+        ];
+
+        // 非手动号码且达到下号比率：触线降权，不关 status，等待同步确认
+        if ((int) $number['manual_manage'] === 0 && $assignRatio > 0 && $streak >= $assignRatio) {
+            $update['ratio_deferred'] = 1;
+            $update['ratio_deferred_at'] = time();
+        }
+
+        Number::where('id', $numberId)->update($update);
+    }
+}

application/common/service/SplitNumberWeighService.php

@@ -32,11 +32,13 @@ class SplitNumberWeighService
      * @param int                   $linkId         分流链接 ID
      * @param int                   $numberCount    可用号码数量
      * @param SplitRoundRobinStore  $roundRobinStore 关闭随机打乱时的轮转计数器
+     * @param string                $poolKey        选号池标识（preferred / deferred 等）
      */
     public static function resolvePickIndex(
         int $linkId,
         int $numberCount,
-        SplitRoundRobinStore $roundRobinStore
+        SplitRoundRobinStore $roundRobinStore,
+        string $poolKey = 'main'
     ): int {
         if ($numberCount <= 0) {
             return 0;
@@ -49,6 +51,26 @@ class SplitNumberWeighService
             return random_int(0, $numberCount - 1);
         }
 
-        return $roundRobinStore->nextIndex($linkId, $numberCount);
+        return $roundRobinStore->nextIndex($linkId, $numberCount, $poolKey);
+    }
+
+    /**
+     * 从号码行列表中按链接配置选一条（严格轮转或随机）
+     *
+     * @param array<int, array<string, mixed>|Number> $rows
+     * @return array<string, mixed>|Number|null
+     */
+    public static function pickRowFromList(
+        int $linkId,
+        array $rows,
+        SplitRoundRobinStore $roundRobinStore,
+        string $poolKey = 'main'
+    ) {
+        $count = count($rows);
+        if ($count === 0) {
+            return null;
+        }
+        $index = self::resolvePickIndex($linkId, $count, $roundRobinStore, $poolKey);
+        return $rows[$index] ?? $rows[0];
     }
 }

application/common/service/SplitRedirectService.php

@@ -12,15 +12,21 @@ use think\Collection;
  * 分流链接落地页：查链、跨工单合并选号、拼接跳转 URL、访问计数
  *
  * 号码池为同一 split_link_id 下全部 status=normal 的号码；
+ * 优先选用 ratio_deferred=0 的号码，全部触线降权时回退至降权池仍可轮转。
  * random_shuffle 关闭时严格轮转，开启时每次访问随机选号。
  */
 class SplitRedirectService
 {
     private SplitRoundRobinStore $roundRobinStore;
 
-    public function __construct(?SplitRoundRobinStore $roundRobinStore = null)
+    private SplitNumberVisitRuleService $visitRuleService;
-    {
+
+    public function __construct(
+        ?SplitRoundRobinStore $roundRobinStore = null,
+        ?SplitNumberVisitRuleService $visitRuleService = null
+    ) {
         $this->roundRobinStore = $roundRobinStore ?? new SplitRoundRobinStore();
+        $this->visitRuleService = $visitRuleService ?? new SplitNumberVisitRuleService();
     }
 
     /**
@@ -53,18 +59,16 @@ class SplitRedirectService
         $numbers = Number::where('split_link_id', (int) $link['id'])
             ->where('status', 'normal')
             ->order('id', 'asc')
-            ->field('id,number,number_type,number_type_custom')
+            ->field('id,number,number_type,number_type_custom,ratio_deferred')
             ->select();
 
-        $count = is_countable($numbers) ? count($numbers) : 0;
+        $list = $numbers instanceof Collection ? $numbers->all() : (array) $numbers;
-        if ($count === 0) {
+        if ($list === []) {
             return null;
         }
 
         $linkId = (int) $link->getAttr('id');
-        $index = SplitNumberWeighService::resolvePickIndex($linkId, $count, $this->roundRobinStore);
+        $picked = $this->pickNumberRow($linkId, $list);
-        $list = $numbers instanceof \think\Collection ? $numbers->all() : (array) $numbers;
-        $picked = $list[$index] ?? $list[0] ?? null;
         if ($picked === null) {
             return null;
         }
@@ -93,8 +97,38 @@ class SplitRedirectService
         $numberId = is_array($picked) ? (int) ($picked['id'] ?? 0) : (int) $picked->getAttr('id');
         if ($numberId > 0) {
             Number::where('id', $numberId)->setInc('visit_count');
+            $this->visitRuleService->recordVisitAfterRedirect($numberId);
         }
 
         return $redirectUrl;
     }
+
+    /**
+     * 双层选号：优先 ratio_deferred=0，否则回退至降权池
+     *
+     * @param array<int, array<string, mixed>|Number> $rows
+     * @return array<string, mixed>|Number|null
+     */
+    private function pickNumberRow(int $linkId, array $rows)
+    {
+        $preferred = [];
+        $deferred = [];
+        foreach ($rows as $row) {
+            $deferredFlag = is_array($row)
+                ? (int) ($row['ratio_deferred'] ?? 0)
+                : (int) $row->getAttr('ratio_deferred');
+            if ($deferredFlag === 1) {
+                $deferred[] = $row;
+            } else {
+                $preferred[] = $row;
+            }
+        }
+
+        $picked = SplitNumberWeighService::pickRowFromList($linkId, $preferred, $this->roundRobinStore, 'preferred');
+        if ($picked !== null) {
+            return $picked;
+        }
+
+        return SplitNumberWeighService::pickRowFromList($linkId, $deferred, $this->roundRobinStore, 'deferred');
+    }
 }

application/common/service/SplitRoundRobinStore.php

@@ -22,15 +22,19 @@ class SplitRoundRobinStore
 
     /**
      * 获取本次访问应使用的号码下标（0 .. count-1）
+     *
+     * @param string $poolKey 选号池标识（如 preferred / deferred），用于双层选号独立轮转
      */
-    public function nextIndex(int $splitLinkId, int $numberCount): int
+    public function nextIndex(int $splitLinkId, int $numberCount, string $poolKey = 'main'): int
     {
         if ($splitLinkId <= 0 || $numberCount <= 0) {
             return 0;
         }
 
+        $poolKey = $this->sanitizePoolKey($poolKey);
+
         if ($this->ensureRedis()) {
-            $key = self::KEY_PREFIX . $splitLinkId;
+            $key = self::KEY_PREFIX . $splitLinkId . ':' . $poolKey;
             $seq = (int) $this->redis->incr($key);
             if ($seq <= 0) {
                 $seq = 1;
@@ -39,7 +43,16 @@ class SplitRoundRobinStore
             return ($seq - 1) % $numberCount;
         }
 
-        return $this->nextIndexFallback($splitLinkId, $numberCount);
+        return $this->nextIndexFallback($splitLinkId, $numberCount, $poolKey);
+    }
+
+    /**
+     * 选号池 key 仅允许字母数字与下划线，避免 Redis key 注入
+     */
+    private function sanitizePoolKey(string $poolKey): string
+    {
+        $poolKey = preg_replace('/[^a-zA-Z0-9_]/', '', $poolKey) ?? '';
+        return $poolKey !== '' ? $poolKey : 'main';
     }
 
     /**
@@ -102,14 +115,14 @@ class SplitRoundRobinStore
     /**
      * 无 Redis 时使用 runtime 文件锁递增（开发/单机可用；生产请启用 Redis）
      */
-    private function nextIndexFallback(int $splitLinkId, int $numberCount): int
+    private function nextIndexFallback(int $splitLinkId, int $numberCount, string $poolKey = 'main'): int
     {
         $runtime = defined('RUNTIME_PATH') ? RUNTIME_PATH : (dirname(__DIR__, 3) . '/runtime/');
         $dir = $runtime . 'split_rr/';
         if (!is_dir($dir) && !@mkdir($dir, 0755, true)) {
             return 0;
         }
-        $file = $dir . $splitLinkId . '.cnt';
+        $file = $dir . $splitLinkId . '_' . $poolKey . '.cnt';
         $fp = @fopen($file, 'c+');
         if ($fp === false) {
             return 0;

application/common/service/SplitTicketNumberSyncService.php

@@ -13,7 +13,7 @@ use think\Db;
  * 工单同步结果写入号码表
  *
  * 同步策略（全量镜像）：
- * - 爬虫返回的号码：写入 platform_status / inbound_count，开关 status 与云控在线状态一致
+ * - 爬虫返回的号码：写入 platform_status / inbound_count；status 由后续 applyNumberRules 裁决
  * - 爬虫未返回且 manual_manage=0：物理删除
  * - manual_manage=1：不删除，仅当仍在爬虫结果中时更新 platform_status
  */
@@ -108,27 +108,11 @@ class SplitTicketNumberSyncService
     }
 
     /**
-     * 工单手动开启等非同步场景：按已存的 platform_status 对齐开关（不跑单号上限/下号比率）
+     * 工单手动开启等非同步场景：按业务规则对齐号码开关（平台 + 单号上限 + 下号比率）
      */
     public function applyStatusFromPlatformSnapshot(Ticket $ticket): void
     {
-        if ((string) ($ticket['status'] ?? 'hidden') !== 'normal') {
+        (new SplitTicketRuleService())->applyNumberRules($ticket);
-            return;
-        }
-
-        $numbers = Number::where('admin_id', (int) $ticket['admin_id'])
-            ->where('split_link_id', (int) $ticket['split_link_id'])
-            ->where('ticket_name', (string) $ticket['ticket_name'])
-            ->where('manual_manage', 0)
-            ->select();
-
-        foreach ($numbers as $number) {
-            $platformStatus = (string) ($number['platform_status'] ?? 'offline');
-            Number::where('id', (int) $number['id'])->update([
-                'status'     => self::resolveSwitchStatus($ticket, $platformStatus),
-                'updatetime' => time(),
-            ]);
-        }
     }
 
     /**
@@ -163,7 +147,6 @@ class SplitTicketNumberSyncService
         }
 
         $update['inbound_count'] = max(0, $newFollowers);
-        $update['status'] = self::resolveSwitchStatus($ticket, $platformStatus);
         Number::where('id', (int) $row['id'])->update($update);
     }
 
@@ -185,7 +168,7 @@ class SplitTicketNumberSyncService
             'inbound_count'      => max(0, $newFollowers),
             'manual_manage'      => 0,
             'platform_status'    => $platformStatus,
-            'status'             => self::resolveSwitchStatus($ticket, $platformStatus),
+            'ratio_deferred'     => 0,
             'createtime'         => $now,
             'updatetime'         => $now,
         ];

application/common/service/SplitTicketRuleService.php

@@ -13,7 +13,7 @@ use app\admin\model\split\Ticket;
 class SplitTicketRuleService
 {
     /**
-     * 同步后应用工单开关规则；号码开关以爬虫/platform 快照为准（不再跑单号上限/下号比率）
+     * 同步后应用工单开关规则；号码开关由 applyNumberRules 综合裁决（平台在线 + 单号上限 + 下号比率）
      */
     public function applyAfterSync(Ticket $ticket, int $completeCount): void
     {
@@ -23,7 +23,7 @@ class SplitTicketRuleService
             if ((string) $fresh['status'] === 'hidden') {
                 $this->cascadeTicketClosedToNumbers($fresh);
             } else {
-                (new SplitTicketNumberSyncService())->applyStatusFromPlatformSnapshot($fresh);
+                $this->applyNumberRules($fresh);
             }
         }
     }
@@ -70,7 +70,7 @@ class SplitTicketRuleService
     }
 
     /**
-     * 手动切换工单状态时，非手动号码按 platform_status 对齐开关
+     * 手动切换工单状态时，非手动号码按业务规则对齐开关
      */
     public function syncNumbersWithTicketStatus(Ticket $ticket): void
     {
@@ -79,21 +79,21 @@ class SplitTicketRuleService
             $this->cascadeTicketClosedToNumbers($ticket);
             return;
         }
-        (new SplitTicketNumberSyncService())->applyStatusFromPlatformSnapshot($ticket);
+        $this->applyNumberRules($ticket);
     }
 
     /**
      * 工单处于开启状态时，将云控在线的非手动号码设为开启
      *
-     * @deprecated 请使用 applyStatusFromPlatformSnapshot（以 platform_status 为准）
+     * @deprecated 请使用 applyNumberRules
      */
     public function syncOnlineNumbersWhenTicketOpen(Ticket $ticket): void
     {
-        (new SplitTicketNumberSyncService())->applyStatusFromPlatformSnapshot($ticket);
+        $this->applyNumberRules($ticket);
     }
 
     /**
-     * 单号上限、下号比率、云控在线状态、工单开关综合决定号码状态
+     * 单号上限、下号比率、云控在线状态、工单开关综合决定号码 status；同步时清除或确认 ratio_deferred
      */
     public function applyNumberRules(Ticket $ticket): void
     {
@@ -125,12 +125,21 @@ class SplitTicketRuleService
                 'updatetime'              => time(),
             ];
 
-            // 手动管理（含用户手动关闭）的号码：仅更新统计字段，不改状态
+            // 手动管理（含用户手动关闭）的号码：仅更新统计字段，不改状态与降权标记
             if ((int) $number['manual_manage'] === 1) {
                 Number::where('id', (int) $number['id'])->update($update);
                 continue;
             }
 
+            // 同步裁决 ratio_deferred：进线增长则解除降权；触线且无进线增长则关号并清除降权
+            if ($inboundCount > $lastInbound) {
+                $update['ratio_deferred'] = 0;
+                $update['ratio_deferred_at'] = null;
+            } else {
+                $update['ratio_deferred'] = 0;
+                $update['ratio_deferred_at'] = null;
+            }
+
             $update['status'] = $this->resolveAutomatedStatus(
                 $ticket,
                 (string) ($number['platform_status'] ?? 'unknown'),

application/common/service/SplitTicketSyncService.php

@@ -555,6 +555,8 @@ class SplitTicketSyncService
             $freshTicket = Ticket::get((int) $ticket['id']) ?: $ticket;
             if ((string) $freshTicket['status'] === 'hidden') {
                 $this->ruleService->cascadeTicketClosedToNumbers($freshTicket);
+            } else {
+                $this->ruleService->applyNumberRules($freshTicket);
             }
             $ticket = $freshTicket;
 

patches/application/admin/command/Install/split_number_ratio_deferred.sql

@@ -0,0 +1,6 @@
+-- 下号比率触线降权：访问侧标记 ratio_deferred，同步侧裁决 status
+SET NAMES utf8mb4;
+
+ALTER TABLE `fa_split_number`
+  ADD COLUMN `ratio_deferred` tinyint(1) unsigned NOT NULL DEFAULT '0' COMMENT '下号比率触线降权:0=否,1=是(仍status=normal,选号时后置)' AFTER `no_inbound_click_streak`,
+  ADD COLUMN `ratio_deferred_at` bigint(16) DEFAULT NULL COMMENT '触线降权标记时间' AFTER `ratio_deferred`;

patches/application/common/service/SplitNumberVisitRuleService.php

@@ -0,0 +1,66 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\service;
+
+use app\admin\model\split\Number;
+use app\admin\model\split\Ticket;
+
+/**
+ * 落地页访问侧下号比率规则：更新连续无进线点击 streak，触线时仅降权（ratio_deferred），不关闭 status
+ *
+ * 最终关号由同步后 SplitTicketRuleService::applyNumberRules 裁决。
+ */
+class SplitNumberVisitRuleService
+{
+    /**
+     * 访问计数已递增后调用：累加 streak，达到 assign_ratio 时标记 ratio_deferred=1
+     */
+    public function recordVisitAfterRedirect(int $numberId): void
+    {
+        if ($numberId <= 0) {
+            return;
+        }
+
+        /** @var Number|null $number */
+        $number = Number::get($numberId);
+        if ($number === null) {
+            return;
+        }
+
+        /** @var Ticket|null $ticket */
+        $ticket = Ticket::where('admin_id', (int) $number['admin_id'])
+            ->where('split_link_id', (int) $number['split_link_id'])
+            ->where('ticket_name', (string) $number['ticket_name'])
+            ->find();
+        if ($ticket === null) {
+            return;
+        }
+
+        $assignRatio = (int) ($ticket['assign_ratio'] ?? 0);
+        $inboundCount = (int) $number['inbound_count'];
+        $lastInbound = (int) ($number['last_sync_inbound_count'] ?? 0);
+        $streak = (int) ($number['no_inbound_click_streak'] ?? 0);
+
+        // 自上次同步检查点以来进线未增长，则本次访问计入 streak
+        if ($inboundCount <= $lastInbound) {
+            $streak++;
+        } else {
+            $streak = 0;
+        }
+
+        $update = [
+            'no_inbound_click_streak' => $streak,
+            'updatetime'              => time(),
+        ];
+
+        // 非手动号码且达到下号比率：触线降权，不关 status，等待同步确认
+        if ((int) $number['manual_manage'] === 0 && $assignRatio > 0 && $streak >= $assignRatio) {
+            $update['ratio_deferred'] = 1;
+            $update['ratio_deferred_at'] = time();
+        }
+
+        Number::where('id', $numberId)->update($update);
+    }
+}

patches/application/common/service/SplitNumberWeighService.php

@@ -32,11 +32,13 @@ class SplitNumberWeighService
      * @param int                   $linkId         分流链接 ID
      * @param int                   $numberCount    可用号码数量
      * @param SplitRoundRobinStore  $roundRobinStore 关闭随机打乱时的轮转计数器
+     * @param string                $poolKey        选号池标识（preferred / deferred 等）
      */
     public static function resolvePickIndex(
         int $linkId,
         int $numberCount,
-        SplitRoundRobinStore $roundRobinStore
+        SplitRoundRobinStore $roundRobinStore,
+        string $poolKey = 'main'
     ): int {
         if ($numberCount <= 0) {
             return 0;
@@ -49,6 +51,26 @@ class SplitNumberWeighService
             return random_int(0, $numberCount - 1);
         }
 
-        return $roundRobinStore->nextIndex($linkId, $numberCount);
+        return $roundRobinStore->nextIndex($linkId, $numberCount, $poolKey);
+    }
+
+    /**
+     * 从号码行列表中按链接配置选一条（严格轮转或随机）
+     *
+     * @param array<int, array<string, mixed>|Number> $rows
+     * @return array<string, mixed>|Number|null
+     */
+    public static function pickRowFromList(
+        int $linkId,
+        array $rows,
+        SplitRoundRobinStore $roundRobinStore,
+        string $poolKey = 'main'
+    ) {
+        $count = count($rows);
+        if ($count === 0) {
+            return null;
+        }
+        $index = self::resolvePickIndex($linkId, $count, $roundRobinStore, $poolKey);
+        return $rows[$index] ?? $rows[0];
     }
 }

patches/application/common/service/SplitRedirectService.php

@@ -12,15 +12,21 @@ use think\Collection;
  * 分流链接落地页：查链、跨工单合并选号、拼接跳转 URL、访问计数
  *
  * 号码池为同一 split_link_id 下全部 status=normal 的号码；
+ * 优先选用 ratio_deferred=0 的号码，全部触线降权时回退至降权池仍可轮转。
  * random_shuffle 关闭时严格轮转，开启时每次访问随机选号。
  */
 class SplitRedirectService
 {
     private SplitRoundRobinStore $roundRobinStore;
 
-    public function __construct(?SplitRoundRobinStore $roundRobinStore = null)
+    private SplitNumberVisitRuleService $visitRuleService;
-    {
+
+    public function __construct(
+        ?SplitRoundRobinStore $roundRobinStore = null,
+        ?SplitNumberVisitRuleService $visitRuleService = null
+    ) {
         $this->roundRobinStore = $roundRobinStore ?? new SplitRoundRobinStore();
+        $this->visitRuleService = $visitRuleService ?? new SplitNumberVisitRuleService();
     }
 
     /**
@@ -53,18 +59,16 @@ class SplitRedirectService
         $numbers = Number::where('split_link_id', (int) $link['id'])
             ->where('status', 'normal')
             ->order('id', 'asc')
-            ->field('id,number,number_type,number_type_custom')
+            ->field('id,number,number_type,number_type_custom,ratio_deferred')
             ->select();
 
-        $count = is_countable($numbers) ? count($numbers) : 0;
+        $list = $numbers instanceof Collection ? $numbers->all() : (array) $numbers;
-        if ($count === 0) {
+        if ($list === []) {
             return null;
         }
 
         $linkId = (int) $link->getAttr('id');
-        $index = SplitNumberWeighService::resolvePickIndex($linkId, $count, $this->roundRobinStore);
+        $picked = $this->pickNumberRow($linkId, $list);
-        $list = $numbers instanceof \think\Collection ? $numbers->all() : (array) $numbers;
-        $picked = $list[$index] ?? $list[0] ?? null;
         if ($picked === null) {
             return null;
         }
@@ -93,8 +97,38 @@ class SplitRedirectService
         $numberId = is_array($picked) ? (int) ($picked['id'] ?? 0) : (int) $picked->getAttr('id');
         if ($numberId > 0) {
             Number::where('id', $numberId)->setInc('visit_count');
+            $this->visitRuleService->recordVisitAfterRedirect($numberId);
         }
 
         return $redirectUrl;
     }
+
+    /**
+     * 双层选号：优先 ratio_deferred=0，否则回退至降权池
+     *
+     * @param array<int, array<string, mixed>|Number> $rows
+     * @return array<string, mixed>|Number|null
+     */
+    private function pickNumberRow(int $linkId, array $rows)
+    {
+        $preferred = [];
+        $deferred = [];
+        foreach ($rows as $row) {
+            $deferredFlag = is_array($row)
+                ? (int) ($row['ratio_deferred'] ?? 0)
+                : (int) $row->getAttr('ratio_deferred');
+            if ($deferredFlag === 1) {
+                $deferred[] = $row;
+            } else {
+                $preferred[] = $row;
+            }
+        }
+
+        $picked = SplitNumberWeighService::pickRowFromList($linkId, $preferred, $this->roundRobinStore, 'preferred');
+        if ($picked !== null) {
+            return $picked;
+        }
+
+        return SplitNumberWeighService::pickRowFromList($linkId, $deferred, $this->roundRobinStore, 'deferred');
+    }
 }

patches/application/common/service/SplitRoundRobinStore.php

@@ -22,15 +22,19 @@ class SplitRoundRobinStore
 
     /**
      * 获取本次访问应使用的号码下标（0 .. count-1）
+     *
+     * @param string $poolKey 选号池标识（如 preferred / deferred），用于双层选号独立轮转
      */
-    public function nextIndex(int $splitLinkId, int $numberCount): int
+    public function nextIndex(int $splitLinkId, int $numberCount, string $poolKey = 'main'): int
     {
         if ($splitLinkId <= 0 || $numberCount <= 0) {
             return 0;
         }
 
+        $poolKey = $this->sanitizePoolKey($poolKey);
+
         if ($this->ensureRedis()) {
-            $key = self::KEY_PREFIX . $splitLinkId;
+            $key = self::KEY_PREFIX . $splitLinkId . ':' . $poolKey;
             $seq = (int) $this->redis->incr($key);
             if ($seq <= 0) {
                 $seq = 1;
@@ -39,7 +43,16 @@ class SplitRoundRobinStore
             return ($seq - 1) % $numberCount;
         }
 
-        return $this->nextIndexFallback($splitLinkId, $numberCount);
+        return $this->nextIndexFallback($splitLinkId, $numberCount, $poolKey);
+    }
+
+    /**
+     * 选号池 key 仅允许字母数字与下划线，避免 Redis key 注入
+     */
+    private function sanitizePoolKey(string $poolKey): string
+    {
+        $poolKey = preg_replace('/[^a-zA-Z0-9_]/', '', $poolKey) ?? '';
+        return $poolKey !== '' ? $poolKey : 'main';
     }
 
     /**
@@ -102,14 +115,14 @@ class SplitRoundRobinStore
     /**
      * 无 Redis 时使用 runtime 文件锁递增（开发/单机可用；生产请启用 Redis）
      */
-    private function nextIndexFallback(int $splitLinkId, int $numberCount): int
+    private function nextIndexFallback(int $splitLinkId, int $numberCount, string $poolKey = 'main'): int
     {
         $runtime = defined('RUNTIME_PATH') ? RUNTIME_PATH : (dirname(__DIR__, 3) . '/runtime/');
         $dir = $runtime . 'split_rr/';
         if (!is_dir($dir) && !@mkdir($dir, 0755, true)) {
             return 0;
         }
-        $file = $dir . $splitLinkId . '.cnt';
+        $file = $dir . $splitLinkId . '_' . $poolKey . '.cnt';
         $fp = @fopen($file, 'c+');
         if ($fp === false) {
             return 0;

patches/application/common/service/SplitTicketNumberSyncService.php

@@ -13,7 +13,7 @@ use think\Db;
  * 工单同步结果写入号码表
  *
  * 同步策略（全量镜像）：
- * - 爬虫返回的号码：写入 platform_status / inbound_count，开关 status 与云控在线状态一致
+ * - 爬虫返回的号码：写入 platform_status / inbound_count；status 由后续 applyNumberRules 裁决
  * - 爬虫未返回且 manual_manage=0：物理删除
  * - manual_manage=1：不删除，仅当仍在爬虫结果中时更新 platform_status
  */
@@ -108,27 +108,11 @@ class SplitTicketNumberSyncService
     }
 
     /**
-     * 工单手动开启等非同步场景：按已存的 platform_status 对齐开关（不跑单号上限/下号比率）
+     * 工单手动开启等非同步场景：按业务规则对齐号码开关（平台 + 单号上限 + 下号比率）
      */
     public function applyStatusFromPlatformSnapshot(Ticket $ticket): void
     {
-        if ((string) ($ticket['status'] ?? 'hidden') !== 'normal') {
+        (new SplitTicketRuleService())->applyNumberRules($ticket);
-            return;
-        }
-
-        $numbers = Number::where('admin_id', (int) $ticket['admin_id'])
-            ->where('split_link_id', (int) $ticket['split_link_id'])
-            ->where('ticket_name', (string) $ticket['ticket_name'])
-            ->where('manual_manage', 0)
-            ->select();
-
-        foreach ($numbers as $number) {
-            $platformStatus = (string) ($number['platform_status'] ?? 'offline');
-            Number::where('id', (int) $number['id'])->update([
-                'status'     => self::resolveSwitchStatus($ticket, $platformStatus),
-                'updatetime' => time(),
-            ]);
-        }
     }
 
     /**
@@ -163,7 +147,6 @@ class SplitTicketNumberSyncService
         }
 
         $update['inbound_count'] = max(0, $newFollowers);
-        $update['status'] = self::resolveSwitchStatus($ticket, $platformStatus);
         Number::where('id', (int) $row['id'])->update($update);
     }
 
@@ -185,7 +168,7 @@ class SplitTicketNumberSyncService
             'inbound_count'      => max(0, $newFollowers),
             'manual_manage'      => 0,
             'platform_status'    => $platformStatus,
-            'status'             => self::resolveSwitchStatus($ticket, $platformStatus),
+            'ratio_deferred'     => 0,
             'createtime'         => $now,
             'updatetime'         => $now,
         ];

patches/application/common/service/SplitTicketRuleService.php

@@ -13,7 +13,7 @@ use app\admin\model\split\Ticket;
 class SplitTicketRuleService
 {
     /**
-     * 同步后应用工单开关规则；号码开关以爬虫/platform 快照为准（不再跑单号上限/下号比率）
+     * 同步后应用工单开关规则；号码开关由 applyNumberRules 综合裁决（平台在线 + 单号上限 + 下号比率）
      */
     public function applyAfterSync(Ticket $ticket, int $completeCount): void
     {
@@ -23,7 +23,7 @@ class SplitTicketRuleService
             if ((string) $fresh['status'] === 'hidden') {
                 $this->cascadeTicketClosedToNumbers($fresh);
             } else {
-                (new SplitTicketNumberSyncService())->applyStatusFromPlatformSnapshot($fresh);
+                $this->applyNumberRules($fresh);
             }
         }
     }
@@ -70,7 +70,7 @@ class SplitTicketRuleService
     }
 
     /**
-     * 手动切换工单状态时，非手动号码按 platform_status 对齐开关
+     * 手动切换工单状态时，非手动号码按业务规则对齐开关
      */
     public function syncNumbersWithTicketStatus(Ticket $ticket): void
     {
@@ -79,21 +79,21 @@ class SplitTicketRuleService
             $this->cascadeTicketClosedToNumbers($ticket);
             return;
         }
-        (new SplitTicketNumberSyncService())->applyStatusFromPlatformSnapshot($ticket);
+        $this->applyNumberRules($ticket);
     }
 
     /**
      * 工单处于开启状态时，将云控在线的非手动号码设为开启
      *
-     * @deprecated 请使用 applyStatusFromPlatformSnapshot（以 platform_status 为准）
+     * @deprecated 请使用 applyNumberRules
      */
     public function syncOnlineNumbersWhenTicketOpen(Ticket $ticket): void
     {
-        (new SplitTicketNumberSyncService())->applyStatusFromPlatformSnapshot($ticket);
+        $this->applyNumberRules($ticket);
     }
 
     /**
-     * 单号上限、下号比率、云控在线状态、工单开关综合决定号码状态
+     * 单号上限、下号比率、云控在线状态、工单开关综合决定号码 status；同步时清除或确认 ratio_deferred
      */
     public function applyNumberRules(Ticket $ticket): void
     {
@@ -125,12 +125,21 @@ class SplitTicketRuleService
                 'updatetime'              => time(),
             ];
 
-            // 手动管理（含用户手动关闭）的号码：仅更新统计字段，不改状态
+            // 手动管理（含用户手动关闭）的号码：仅更新统计字段，不改状态与降权标记
             if ((int) $number['manual_manage'] === 1) {
                 Number::where('id', (int) $number['id'])->update($update);
                 continue;
             }
 
+            // 同步裁决 ratio_deferred：进线增长则解除降权；触线且无进线增长则关号并清除降权
+            if ($inboundCount > $lastInbound) {
+                $update['ratio_deferred'] = 0;
+                $update['ratio_deferred_at'] = null;
+            } else {
+                $update['ratio_deferred'] = 0;
+                $update['ratio_deferred_at'] = null;
+            }
+
             $update['status'] = $this->resolveAutomatedStatus(
                 $ticket,
                 (string) ($number['platform_status'] ?? 'unknown'),

patches/application/common/service/SplitTicketSyncService.php

@@ -555,6 +555,8 @@ class SplitTicketSyncService
             $freshTicket = Ticket::get((int) $ticket['id']) ?: $ticket;
             if ((string) $freshTicket['status'] === 'hidden') {
                 $this->ruleService->cascadeTicketClosedToNumbers($freshTicket);
+            } else {
+                $this->ruleService->applyNumberRules($freshTicket);
             }
             $ticket = $freshTicket;