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完整版V1 加入爬虫功能

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root
2026-06-09 03:36:30 +08:00
parent 34d76cce74
commit a68b83fcbd
69 changed files with 5058 additions and 56 deletions
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application/admin/command/SplitSyncTickets.php
+52
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@@ -0,0 +1,52 @@
<?php
declare(strict_types=1);
namespace app\admin\command;
use app\common\service\SplitTicketSyncService;
use think\console\Command;
use think\console\Input;
use think\console\input\Option;
use think\console\Output;
/**
* 工单云控定时同步 CLI
*
* 用法：
* php think split:sync-tickets
* php think split:sync-tickets --ticket=12
*/
class SplitSyncTickets extends Command
{
protected function configure(): void
{
$this->setName('split:sync-tickets')
->addOption('ticket', 't', Option::VALUE_OPTIONAL, '指定工单 ID（强制同步，忽略周期）', '')
->setDescription('同步分流工单云控数据');
}
protected function execute(Input $input, Output $output): void
{
set_time_limit(0);
$service = new SplitTicketSyncService();
$ticketId = trim((string) $input->getOption('ticket'));
if ($ticketId !== '' && ctype_digit($ticketId)) {
$result = $service->syncOne((int) $ticketId, true);
if (!empty($result['skipped'])) {
$output->writeln('<comment>跳过: ' . ($result['message'] ?? '') . '</comment>');
return;
}
if ($result['success']) {
$output->writeln('<info>工单 #' . $ticketId . ' 同步成功</info>');
} else {
$output->writeln('<error>工单 #' . $ticketId . ' 同步失败: ' . ($result['message'] ?? '') . '</error>');
}
return;
}
$count = $service->syncDueTickets();
$output->writeln('<info>本次处理工单数: ' . $count . '</info>');
}
}
application/admin/controller/split/Number.php
+1
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@@ -58,6 +58,7 @@ class Number extends Backend
$this->assignconfig('numberTypeList', $this->model->getNumberTypeList());
$this->assignconfig('statusList', $this->model->getStatusList());
$this->assignconfig('manualManageList', $this->model->getManualManageList());
$this->assignconfig('platformStatusList', $this->model->getPlatformStatusList());
$this->setupPatchFrontend();
}
application/admin/controller/split/Ticket.php
+116 -8
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@@ -7,7 +7,11 @@ namespace app\admin\controller\split;
use app\admin\model\split\Link as LinkModel;
use app\admin\model\split\Ticket as TicketModel;
use app\common\controller\Backend;
use app\common\service\SplitTicketRuleService;
use app\common\service\SplitTicketSyncService;
use think\Db;
use think\Lang;
use think\Loader;
use think\Exception;
use think\exception\DbException;
use think\exception\PDOException;
@@ -45,11 +49,6 @@ class Ticket extends Backend
$lang = $this->request->langset();
$lang = preg_match('/^([a-zA-Z\-_]{2,10})$/i', $lang) ? $lang : 'zh-cn';
$langFile = ROOT_PATH . 'patches/application/admin/lang/' . $lang . '/split/ticket.php';
if (is_file($langFile)) {
\think\Lang::load($langFile);
}
$this->model = new \app\admin\model\split\Ticket();
$this->view->assign('ticketTypeList', $this->model->getTicketTypeList());
$this->view->assign('numberTypeList', $this->model->getNumberTypeList());
@@ -62,6 +61,32 @@ class Ticket extends Backend
$this->setupPatchFrontend();
}
/**
* 加载工单语言包（优先 patches）
*/
protected function loadlang($name): void
{
$lang = $this->request->langset();
$lang = preg_match('/^([a-zA-Z\-_]{2,10})$/i', $lang) ? $lang : 'zh-cn';
$name = Loader::parseName($name);
$name = preg_match('/^([a-zA-Z0-9_\.\/]+)$/i', $name) ? $name : 'index';
$files = [
APP_PATH . 'admin/lang/' . $lang . '/' . str_replace('.', '/', $name) . '.php',
ROOT_PATH . 'patches/application/admin/lang/' . $lang . '/split/ticket.php',
];
$loaded = false;
foreach ($files as $file) {
if (is_file($file)) {
Lang::load($file);
$loaded = true;
}
}
if (!$loaded) {
parent::loadlang($name);
}
}
/**
* 未部署 JS 时指向 script 接口
*/
@@ -146,10 +171,9 @@ class Ticket extends Backend
[$where, $sort, $order, $offset, $limit] = $this->buildparams();
$ticketTable = $this->model->getTable();
$clickSub = TicketModel::buildClickCountSubQuery();
// 勿 with(splitLink)：eagerlyType=0 为 JOIN 预载入，会重写 field 导致子查询 SQL 语法错误
$list = $this->model
->field($ticketTable . '.*')
->fieldRaw($clickSub)
->with(['splitLink'])
->field($ticketTable . '.*,' . $clickSub)
->where($where)
->order($sort, $order)
->paginate($limit);
@@ -177,11 +201,95 @@ class Ticket extends Backend
$params['sync_status'],
$params['sync_time'],
$params['sync_message'],
$params['sync_fail_count'],
$params['speed_snapshot_count'],
$params['speed_snapshot_time'],
$params['click_count']
);
return $params;
}
/**
* 手动同步选中工单
*/
public function sync(): void
{
if (!$this->request->isPost()) {
$this->error(__('Invalid parameters'));
}
$ids = $this->request->post('ids', '');
if ($ids === '') {
$this->error(__('Parameter %s can not be empty', 'ids'));
}
$adminIds = $this->getDataLimitAdminIds();
$pk = $this->model->getPk();
$list = $this->model->where($pk, 'in', $ids)->select();
if (!$list || count($list) === 0) {
$this->error(__('No Results were found'));
}
$service = new SplitTicketSyncService();
$ok = 0;
$fail = 0;
$messages = [];
foreach ($list as $row) {
if (is_array($adminIds) && !in_array((int) $row[$this->dataLimitField], $adminIds, true)) {
$fail++;
$messages[] = '#' . $row['id'] . ': 无权限';
continue;
}
$result = $service->syncOne((int) $row['id'], true);
if ($result['success']) {
$ok++;
} else {
$fail++;
$messages[] = '#' . $row['id'] . ': ' . ($result['message'] ?? '失败');
}
}
$summary = sprintf('成功 %d 条，失败 %d 条', $ok, $fail);
if ($fail > 0) {
$summary .= '；' . implode('；', array_slice($messages, 0, 5));
}
$this->success($summary);
}
/**
* 批量更新：工单状态变更时联动号码
*
* @param string $ids
*/
public function multi($ids = '')
{
if (!$this->request->isPost()) {
$this->error(__('Invalid parameters'));
}
$ids = $ids ?: $this->request->post('ids', '');
if ($ids === '') {
$this->error(__('Parameter %s can not be empty', 'ids'));
}
$params = $this->request->post('params', '');
parse_str((string) $params, $values);
$ruleService = new SplitTicketRuleService();
if (isset($values['status'])) {
$pk = $this->model->getPk();
$rows = $this->model->where($pk, 'in', $ids)->select();
parent::multi($ids);
foreach ($rows as $row) {
$fresh = $this->model->get($row['id']);
if ($fresh) {
$ruleService->syncNumbersWithTicketStatus($fresh);
}
}
return;
}
parent::multi($ids);
}
/**
* @return string
* @throws DbException
application/admin/lang/zh-cn/split/number.php
+5 -1
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@@ -2,7 +2,7 @@
return [
'Id' => '号码ID',
'Link_url' => '链接URL',
'Link_url' => '分流链接',
'Ticket_name' => '工单名称',
'Number' => '号码',
'Numbers' => '号码',
@@ -13,6 +13,10 @@ return [
'Inbound_count' => '进线人数',
'Status' => '状态',
'Manual_manage' => '手动管理',
'Platform_status' => '平台状态',
'Platform status online' => '在线',
'Platform status offline' => '离线',
'Platform status unknown' => '未知',
'Createtime' => '创建时间',
'Section basic' => '基础信息',
'Status normal' => '正常',
application/admin/lang/zh-cn/split/ticket.php
+3
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@@ -24,6 +24,9 @@ return [
'Number_count' => '号码数量',
'Number_count_detail' => '离线 %s / 封号 %s',
'Sync_status' => '同步状态',
'Sync_status_btn' => '同步状态',
'Sync running' => '正在同步，请稍候…',
'Sync done' => '同步完成',
'Sync status success' => '同步成功',
'Sync status error' => '同步异常',
'Sync status pending' => '待同步',
application/admin/model/split/Number.php
+26 -4
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@@ -26,6 +26,7 @@ class Number extends Model
'link_url_text',
'status_text',
'manual_manage_text',
'platform_status_text',
];
/**
@@ -65,6 +66,18 @@ class Number extends Model
];
}
/**
* @return array<string, string>
*/
public function getPlatformStatusList(): array
{
return [
'online' => __('Platform status online'),
'offline' => __('Platform status offline'),
'unknown' => __('Platform status unknown'),
];
}
/**
* 关联分流链接
*/
@@ -94,17 +107,19 @@ class Number extends Model
return $list[$type] ?? $type;
}
/**
* 列表展示用：仅显示分流链接码（非完整 URL）
*/
public function getLinkUrlTextAttr($value, $data): string
{
if ($value !== '' && $value !== null) {
return (string) $value;
if (isset($data['split_link']) && is_array($data['split_link'])) {
return (string) ($data['split_link']['link_code'] ?? '');
}
$linkId = (int) ($data['split_link_id'] ?? 0);
if ($linkId <= 0) {
return '';
}
$code = Link::where('id', $linkId)->value('link_code');
return self::buildLinkUrl((string) $code);
return (string) Link::where('id', $linkId)->value('link_code');
}
public function getStatusTextAttr($value, $data): string
@@ -121,6 +136,13 @@ class Number extends Model
return $list[$key] ?? $key;
}
public function getPlatformStatusTextAttr($value, $data): string
{
$key = (string) ($data['platform_status'] ?? 'unknown');
$list = $this->getPlatformStatusList();
return $list[$key] ?? $key;
}
/**
* 根据链接码生成完整分流 URL
*/
application/admin/model/split/Ticket.php
+3 -2
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@@ -98,7 +98,8 @@ class Ticket extends Model
*/
public function splitLink()
{
return $this->belongsTo(Link::class, 'split_link_id', 'id', [], 'LEFT')->setEagerlyType(0);
// IN 预载入：避免 eagerlyType=0(JOIN) 与列表 field 子查询冲突导致 SQL 1064
return $this->belongsTo(Link::class, 'split_link_id', 'id', [], 'LEFT')->setEagerlyType(1);
}
/**
@@ -126,7 +127,7 @@ class Ticket extends Model
$total = (int) ($data['ticket_total'] ?? 0);
$complete = (int) ($data['complete_count'] ?? 0);
if ($total <= 0) {
return '—';
return '0%';
}
$percent = round($complete / $total * 100, 2);
return $percent . '%';
application/admin/view/split/ticket/index.html
+1
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@@ -11,6 +11,7 @@
<a href="javascript:;" class="btn btn-success btn-add {:$auth->check('split.ticket/add')?'':'hide'}" title="{:__('Add')}"><i class="fa fa-plus"></i> {:__('Add')}</a>
<a href="javascript:;" class="btn btn-success btn-edit btn-disabled disabled {:$auth->check('split.ticket/edit')?'':'hide'}" title="{:__('Edit')}"><i class="fa fa-pencil"></i> {:__('Edit')}</a>
<a href="javascript:;" class="btn btn-danger btn-del btn-disabled disabled {:$auth->check('split.ticket/del')?'':'hide'}" title="{:__('Delete')}"><i class="fa fa-trash"></i> {:__('Delete')}</a>
<a href="javascript:;" class="btn btn-info btn-sync btn-disabled disabled {:$auth->check('split.ticket/sync')?'':'hide'}" title="{:__('Sync_status_btn')}"><i class="fa fa-refresh"></i> {:__('Sync_status_btn')}</a>
</div>
<table id="table" class="table table-striped table-bordered table-hover table-nowrap"
data-operate-edit="{:$auth->check('split.ticket/edit')}"
application/command.php
+1
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@@ -17,4 +17,5 @@ return [
'app\admin\command\Min',
'app\admin\command\Addon',
'app\admin\command\Api',
'app\admin\command\SplitSyncTickets',
];
application/common/library/scrm/AbstractScrmSpider.php
+165
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@@ -0,0 +1,165 @@
<?php
declare(strict_types=1);
namespace app\common\library\scrm;
use Exception;
/**
* 云控蜘蛛抽象基类（Node Headless 拦截 + 翻页 + 清洗）
*/
abstract class AbstractScrmSpider implements ScrmSpiderInterface
{
public const MODE_FETCH = 'fetch';
public const MODE_UI = 'ui_click';
protected string $nodeHost;
public function __construct(string $nodeHost = 'http://127.0.0.1:3001')
{
$this->nodeHost = rtrim($nodeHost, '/');
}
/** @return array<string, mixed> */
abstract protected function getSpiderConfig(): array;
/**
* @param array<string, mixed>|null $countData
*/
abstract protected function extractListTotalPages($listFirstPageData, $countData = null);
/**
* @return array<string, mixed>
*/
abstract protected function buildListPageParams(int $page): array;
/** @return array<string, mixed> */
abstract protected function getUiPaginationConfig(): array;
/**
* @param mixed $detailData
* @param array<int, mixed> $allListPagesData
*/
abstract protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData;
public function run(): UnifiedScrmData
{
$config = $this->getSpiderConfig();
$listApi = (string) ($config['listApi'] ?? '');
$detailApi = $config['detailApi'] ?? null;
$countApi = $config['countApi'] ?? null;
$apiUrlsToIntercept = [$listApi];
if ($detailApi) {
$apiUrlsToIntercept[] = $detailApi;
}
if ($countApi) {
$apiUrlsToIntercept[] = $countApi;
}
$initResult = $this->requestNode('/api/auth-and-intercept', [
'pageUrl' => $config['pageUrl'],
'apiUrls' => $apiUrlsToIntercept,
'authActions' => $config['authActions'] ?? [],
]);
if (empty($initResult['success'])) {
throw new Exception('初始化失败: ' . ($initResult['error'] ?? '未知'));
}
$interceptedApis = $initResult['interceptedApis'];
$cookies = $initResult['cookies'];
if (!isset($interceptedApis[$listApi])) {
throw new Exception("致命错误：未能拦截到必须的列表接口 [{$listApi}]");
}
$detailData = $detailApi && isset($interceptedApis[$detailApi])
? $interceptedApis[$detailApi]['data'] : null;
$countData = $countApi && isset($interceptedApis[$countApi])
? $interceptedApis[$countApi]['data'] : null;
$listApiNode = $interceptedApis[$listApi];
$allListPagesData = [$listApiNode['data']];
$totalPages = $this->extractListTotalPages($listApiNode['data'], $countData);
$mode = $config['paginationMode'] ?? self::MODE_FETCH;
if ($totalPages > 1 || $totalPages === null) {
if ($mode === self::MODE_FETCH && $totalPages !== null) {
$paramList = [];
for ($page = 2; $page <= $totalPages; $page++) {
$paramList[] = $this->buildListPageParams($page);
}
$fetchResult = $this->requestNode('/api/batch-fetch', [
'tasks' => [[
'apiPath' => $listApi,
'fullUrl' => $listApiNode['url'],
'headers' => $listApiNode['headers'] ?? '',
'paramList' => $paramList,
'method' => $config['listMethod'] ?? 'GET',
]],
'cookies' => $cookies,
], 120);
if (!empty($fetchResult['success'])) {
foreach ($fetchResult['results'][$listApi] as $pResult) {
if (!empty($pResult['success'])) {
$allListPagesData[] = $pResult['data'];
}
}
}
} elseif ($mode === self::MODE_UI) {
$uiConfig = $this->getUiPaginationConfig();
$firstPageData = $listApiNode['data'];
$clicksToPerform = ($totalPages === null) ? 9999 : ($totalPages - 1);
$uiResult = $this->requestNode('/api/ui-pagination', [
'apiUrl' => $listApi,
'pageUrl' => $config['pageUrl'],
'nextBtnSelector' => $uiConfig['nextBtnSelector'] ?? '',
'waitMs' => $uiConfig['waitMs'] ?? 2000,
'clicksToPerform' => $clicksToPerform,
'cookies' => $cookies,
'firstPageData' => $firstPageData,
'authActions' => $config['authActions'] ?? [],
], 1200);
if (!empty($uiResult['success']) && !empty($uiResult['data'])) {
foreach ($uiResult['data'] as $pageData) {
$allListPagesData[] = $pageData;
}
}
}
}
return $this->parseToUnifiedData($detailData, $allListPagesData);
}
/**
* @param array<string, mixed> $payload
* @return array<string, mixed>
*/
protected function requestNode(string $endpoint, array $payload, int $timeout = 60): array
{
$ch = curl_init($this->nodeHost . $endpoint);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_POST, true);
curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($payload, JSON_UNESCAPED_UNICODE));
curl_setopt($ch, CURLOPT_HTTPHEADER, ['Content-Type: application/json']);
curl_setopt($ch, CURLOPT_TIMEOUT, $timeout);
$response = curl_exec($ch);
if (curl_errno($ch)) {
$err = curl_error($ch);
curl_close($ch);
throw new Exception($err);
}
curl_close($ch);
$decoded = json_decode((string) $response, true);
return is_array($decoded) ? $decoded : [];
}
}
application/common/library/scrm/ScrmSpiderInterface.php
+18
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@@ -0,0 +1,18 @@
<?php
declare(strict_types=1);
namespace app\common\library\scrm;
/**
* 云控蜘蛛统一接口
*/
interface ScrmSpiderInterface
{
/**
* 执行抓取并返回统一数据
*
* @throws \Exception
*/
public function run(): UnifiedScrmData;
}
application/common/library/scrm/UnifiedScrmData.php
+46
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@@ -0,0 +1,46 @@
<?php
declare(strict_types=1);
namespace app\common\library\scrm;
/**
* 云控蜘蛛统一返回数据结构
*/
class UnifiedScrmData
{
/** @var int 今日新增（完成数量） */
public int $todayNewCount = 0;
/** @var int 在线号码数 */
public int $totalOnline = 0;
/** @var int 离线号码数 */
public int $totalOffline = 0;
/** @var array<int, array{number:string,status:string,newFollowersToday:int}> */
public array $numbers = [];
/** @var int 号码总数 */
public int $total = 0;
/**
* @param string $number 号码
* @param bool $isOnline 是否在线
* @param int $newFollowersToday 今日进线
*/
public function addNumber(string $number, bool $isOnline, int $newFollowersToday = 0): void
{
$this->numbers[] = [
'number' => $number,
'status' => $isOnline ? 'online' : 'offline',
'newFollowersToday' => max(0, $newFollowersToday),
];
if ($isOnline) {
$this->totalOnline++;
} else {
$this->totalOffline++;
}
}
}
application/common/library/scrm/spider/A2cSpider.php
+98
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@@ -0,0 +1,98 @@
<?php
declare(strict_types=1);
namespace app\common\library\scrm\spider;
use app\common\library\scrm\AbstractScrmSpider;
use app\common\library\scrm\UnifiedScrmData;
/**
* A2C 云控蜘蛛
*/
class A2cSpider extends AbstractScrmSpider
{
private const API_LIST = '/api/talk/counter/share/record/list';
private const API_DETAILS = '/api/talk/counter/share/detail';
private const DEFAULT_PER_PAGE_COUNT = 20;
private string $pageUrl;
private string $account;
private string $password;
private UnifiedScrmData $unifiedData;
public function __construct(
string $pageUrl,
string $account = '',
string $password = '',
string $nodeHost = 'http://127.0.0.1:3001'
) {
parent::__construct($nodeHost);
$this->pageUrl = $pageUrl;
$this->account = $account;
$this->password = $password;
$this->unifiedData = new UnifiedScrmData();
}
protected function getSpiderConfig(): array
{
return [
'pageUrl' => $this->pageUrl,
'listApi' => self::API_LIST,
'detailApi' => self::API_DETAILS,
'listMethod' => 'POST',
'paginationMode' => self::MODE_UI,
'authActions' => [
['type' => 'wait', 'ms' => 2000],
],
];
}
protected function extractListTotalPages($listFirstPageData, $countData = null)
{
$total = (int) ($listFirstPageData['data']['total'] ?? 0);
$this->unifiedData->total = $total;
if ($total <= self::DEFAULT_PER_PAGE_COUNT) {
return 1;
}
return (int) ceil($total / self::DEFAULT_PER_PAGE_COUNT);
}
protected function buildListPageParams(int $page): array
{
return ['page' => $page, 'pageSize' => self::DEFAULT_PER_PAGE_COUNT];
}
protected function getUiPaginationConfig(): array
{
return [
'nextBtnSelector' => '.btn-next',
'waitMs' => 2000,
];
}
protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData
{
$unifiedData = $this->unifiedData;
if ($detailData) {
$unifiedData->todayNewCount = (int) ($detailData['data']['newFollowersToday'] ?? 0);
}
foreach ($allListPagesData as $pageRaw) {
$records = $pageRaw['data']['rows'] ?? [];
foreach ($records as $item) {
if (empty($item['account'])) {
continue;
}
$number = (string) $item['account'];
$isOnline = isset($item['numberStatus']) && (int) $item['numberStatus'] === 1;
$unifiedData->addNumber($number, $isOnline, (int) ($item['newFollowersToday'] ?? 0));
}
}
return $unifiedData;
}
}
application/common/library/scrm/spider/HaiwangSpider.php
+101
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@@ -0,0 +1,101 @@
<?php
declare(strict_types=1);
namespace app\common\library\scrm\spider;
use app\common\library\scrm\AbstractScrmSpider;
use app\common\library\scrm\UnifiedScrmData;
/**
* 海王云控蜘蛛
*/
class HaiwangSpider extends AbstractScrmSpider
{
private const API_LIST = '/webApi/accountshow/list';
private const DEFAULT_PER_PAGE_COUNT = 10;
private string $pageUrl;
private string $account;
private string $password;
private UnifiedScrmData $unifiedData;
public function __construct(
string $pageUrl,
string $account = '',
string $password = '',
string $nodeHost = 'http://127.0.0.1:3001'
) {
parent::__construct($nodeHost);
$this->pageUrl = $pageUrl;
$this->account = $account;
$this->password = $password;
$this->unifiedData = new UnifiedScrmData();
}
protected function getSpiderConfig(): array
{
return [
'pageUrl' => $this->pageUrl,
'listApi' => self::API_LIST,
'listMethod' => 'POST',
'paginationMode' => self::MODE_UI,
'authActions' => [
['type' => 'type', 'selector' => 'input[type="password"]', 'value' => $this->password],
['type' => 'press', 'key' => 'Enter'],
['type' => 'wait', 'ms' => 2000],
],
];
}
protected function extractListTotalPages($listFirstPageData, $countData = null)
{
$total = (int) ($listFirstPageData['data']['total'] ?? 0);
$this->unifiedData->total = $total;
if ($total <= self::DEFAULT_PER_PAGE_COUNT) {
return 1;
}
return (int) ceil($total / self::DEFAULT_PER_PAGE_COUNT);
}
protected function buildListPageParams(int $page): array
{
return ['page' => $page, 'limit' => self::DEFAULT_PER_PAGE_COUNT];
}
protected function getUiPaginationConfig(): array
{
return [
'nextBtnSelector' => '.btn-next',
'waitMs' => 2000,
];
}
protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData
{
$unifiedData = $this->unifiedData;
foreach ($allListPagesData as $pageRaw) {
$records = $pageRaw['data']['items'] ?? [];
foreach ($records as $item) {
if (empty($item['acclist_account'])) {
continue;
}
$number = (string) $item['acclist_account'];
$isOnline = isset($item['acclist_status']) && (int) $item['acclist_status'] === 2;
$unifiedData->addNumber(
$number,
$isOnline,
(int) ($item['account_statistics_today_effective'] ?? 0)
);
}
}
if (!empty($allListPagesData[0]['data']['shareStatistics']['sharecode_statistics_today_contact_effective'])) {
$unifiedData->todayNewCount = (int) $allListPagesData[0]['data']['shareStatistics']['sharecode_statistics_today_contact_effective'];
}
return $unifiedData;
}
}
application/common/library/scrm/spider/HuojianSpider.php
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<?php
declare(strict_types=1);
namespace app\common\library\scrm\spider;
use app\common\library\scrm\AbstractScrmSpider;
use app\common\library\scrm\UnifiedScrmData;
/**
* 火箭云控蜘蛛
*/
class HuojianSpider extends AbstractScrmSpider
{
private const API_LIST = '/prod-api1/biz/counter/link/share/';
private string $pageUrl;
private string $account;
private string $password;
private UnifiedScrmData $unifiedData;
public function __construct(
string $pageUrl,
string $account = '',
string $password = '',
string $nodeHost = 'http://127.0.0.1:3001'
) {
parent::__construct($nodeHost);
$this->pageUrl = $pageUrl;
$this->account = $account;
$this->password = $password;
$this->unifiedData = new UnifiedScrmData();
}
protected function getSpiderConfig(): array
{
return [
'pageUrl' => $this->pageUrl,
'listApi' => self::API_LIST,
'listMethod' => 'POST',
'paginationMode' => self::MODE_UI,
'authActions' => [
['type' => 'vue_fill', 'selector' => '.el-message-box__input input', 'value' => $this->password],
['type' => 'wait', 'ms' => 500],
['type' => 'vue_click', 'selector' => '.el-message-box__btns .el-button--primary'],
['type' => 'wait', 'ms' => 2000],
],
];
}
protected function extractListTotalPages($listFirstPageData, $countData = null)
{
return 1;
}
protected function buildListPageParams(int $page): array
{
return [];
}
protected function getUiPaginationConfig(): array
{
return [];
}
protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData
{
$unifiedData = $this->unifiedData;
$unifiedData->todayNewCount = (int) ($allListPagesData[0]['data']['counterWorker']['newTodayFriend'] ?? 0);
$count = 0;
foreach ($allListPagesData as $pageRaw) {
$records = $pageRaw['data']['counterCsAccountVo'] ?? [];
foreach ($records as $item) {
if (empty($item['accountLogin'])) {
continue;
}
$number = (string) $item['accountLogin'];
$isOnline = isset($item['accountStatus']) && (int) $item['accountStatus'] === 1;
$count++;
$unifiedData->addNumber($number, $isOnline, (int) ($item['newTodayFriend'] ?? 0));
}
}
$unifiedData->total = $count;
return $unifiedData;
}
}
application/common/library/scrm/spider/SsCustomerSpider.php
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<?php
declare(strict_types=1);
namespace app\common\library\scrm\spider;
use app\common\library\scrm\AbstractScrmSpider;
use app\common\library\scrm\UnifiedScrmData;
/**
* SS云控(Customer) 蜘蛛
*/
class SsCustomerSpider extends AbstractScrmSpider
{
private const API_LIST = '/sys/share/report/get-customer-analysis-dimension-list';
private const API_DETAILS = '/sys/share/report/get-customer-analysis-statistics';
private const DEFAULT_PER_PAGE_COUNT = 20;
private string $pageUrl;
private string $account;
private string $password;
private UnifiedScrmData $unifiedData;
public function __construct(
string $pageUrl,
string $account = '',
string $password = '',
string $nodeHost = 'http://127.0.0.1:3001'
) {
parent::__construct($nodeHost);
$this->pageUrl = $pageUrl;
$this->account = $account;
$this->password = $password;
$this->unifiedData = new UnifiedScrmData();
}
protected function getSpiderConfig(): array
{
return [
'pageUrl' => $this->pageUrl,
'listApi' => self::API_LIST,
'detailApi' => self::API_DETAILS,
'listMethod' => 'POST',
'paginationMode' => self::MODE_UI,
'authActions' => [
['type' => 'wait', 'ms' => 2000],
['type' => 'type', 'selector' => 'input[type="password"]', 'value' => $this->password],
['type' => 'press', 'key' => 'Enter'],
['type' => 'wait', 'ms' => 3000],
[
'type' => 'vue_click',
'selector' => 'button[class*="reports-customers__dimension"]',
'text' => 'social media accounts',
],
['type' => 'wait', 'ms' => 3000],
],
];
}
protected function extractListTotalPages($listFirstPageData, $countData = null)
{
return null;
}
protected function buildListPageParams(int $page): array
{
return ['page' => $page, 'pageSize' => self::DEFAULT_PER_PAGE_COUNT];
}
protected function getUiPaginationConfig(): array
{
return [
'nextBtnSelector' => '.arco-pagination-item-next',
'waitMs' => 2000,
];
}
protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData
{
$unifiedData = $this->unifiedData;
if ($detailData) {
$unifiedData->todayNewCount = (int) ($detailData['data']['distinct_contacts_total'] ?? 0);
}
foreach ($allListPagesData as $pageRaw) {
$records = $pageRaw['data']['list'] ?? [];
foreach ($records as $item) {
if (empty($item['channel_tag'])) {
continue;
}
$number = (string) $item['channel_tag'];
$unifiedData->addNumber($number, true, (int) ($item['distinct_contacts_total'] ?? 0));
}
}
$unifiedData->total = count($unifiedData->numbers);
return $unifiedData;
}
}
application/common/library/scrm/spider/XingheSpider.php
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<?php
declare(strict_types=1);
namespace app\common\library\scrm\spider;
use app\common\library\scrm\AbstractScrmSpider;
use app\common\library\scrm\UnifiedScrmData;
/**
* 星河云控蜘蛛
*/
class XingheSpider extends AbstractScrmSpider
{
private const API_LIST = '/share/share/api_yinliu_count.html';
private const DEFAULT_PER_PAGE_COUNT = 10;
private string $pageUrl;
private string $account;
private string $password;
private UnifiedScrmData $unifiedData;
public function __construct(
string $pageUrl,
string $account = '',
string $password = '',
string $nodeHost = 'http://127.0.0.1:3001'
) {
parent::__construct($nodeHost);
$this->pageUrl = $pageUrl;
$this->account = $account;
$this->password = $password;
$this->unifiedData = new UnifiedScrmData();
}
protected function getSpiderConfig(): array
{
return [
'pageUrl' => $this->pageUrl,
'listApi' => self::API_LIST,
'listMethod' => 'GET',
'paginationMode' => self::MODE_FETCH,
'authActions' => [
['type' => 'wait', 'ms' => 2000],
],
];
}
protected function extractListTotalPages($listFirstPageData, $countData = null)
{
$total = (int) ($listFirstPageData['count'] ?? 0);
$this->unifiedData->total = $total;
$this->unifiedData->todayNewCount = (int) ($listFirstPageData['totalRow']['day_sum'] ?? 0);
if ($total <= self::DEFAULT_PER_PAGE_COUNT) {
return 1;
}
return (int) ceil($total / self::DEFAULT_PER_PAGE_COUNT);
}
protected function buildListPageParams(int $page): array
{
return ['page' => $page, 'limit' => self::DEFAULT_PER_PAGE_COUNT];
}
protected function getUiPaginationConfig(): array
{
return [
'nextBtnSelector' => '.layui-laypage-next',
'waitMs' => 2000,
];
}
protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData
{
$unifiedData = $this->unifiedData;
foreach ($allListPagesData as $pageRaw) {
$records = $pageRaw['data'] ?? [];
foreach ($records as $item) {
if (empty($item['user'])) {
continue;
}
$number = (string) $item['user'];
$isOnline = isset($item['online']) && (int) $item['online'] === 1;
$unifiedData->addNumber($number, $isOnline, (int) ($item['day_sum'] ?? 0));
}
}
return $unifiedData;
}
}
application/common/service/SplitScrmSpiderFactory.php
+65
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<?php
declare(strict_types=1);
namespace app\common\service;
use app\common\library\scrm\ScrmSpiderInterface;
use app\common\library\scrm\spider\A2cSpider;
use app\common\library\scrm\spider\HaiwangSpider;
use app\common\library\scrm\spider\HuojianSpider;
use app\common\library\scrm\spider\SsCustomerSpider;
use app\common\library\scrm\spider\XingheSpider;
/**
* 工单类型 -> 云控蜘蛛工厂
*
* 新增云控类型：在 spider/ 下新增类并在此注册 ticket_type => Class
*/
class SplitScrmSpiderFactory
{
/** @var array<string, class-string<ScrmSpiderInterface>> */
private const MAP = [
'a2c' => A2cSpider::class,
'haiwang' => HaiwangSpider::class,
'huojian' => HuojianSpider::class,
'xinghe' => XingheSpider::class,
'ss_customer' => SsCustomerSpider::class,
// ceo_scrm 等未实现类型：新增 spider 类后在此注册
];
/**
* @return class-string<ScrmSpiderInterface>|null
*/
public static function resolveClass(string $ticketType): ?string
{
$ticketType = trim($ticketType);
return self::MAP[$ticketType] ?? null;
}
/**
* 是否已实现蜘蛛
*/
public static function isSupported(string $ticketType): bool
{
return self::resolveClass($ticketType) !== null;
}
/**
* @return ScrmSpiderInterface|null
*/
public static function create(
string $ticketType,
string $pageUrl,
string $account = '',
string $password = '',
string $nodeHost = ''
): ?ScrmSpiderInterface {
$class = self::resolveClass($ticketType);
if ($class === null) {
return null;
}
$host = $nodeHost !== '' ? $nodeHost : SplitSyncConfigService::getNodeHost();
return new $class($pageUrl, $account, $password, $host);
}
}
application/common/service/SplitSyncConfigService.php
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<?php
declare(strict_types=1);
namespace app\common\service;
use think\Config;
use think\Db;
/**
* 工单云控同步相关系统配置读取
*/
class SplitSyncConfigService
{
private const DEFAULT_NODE_HOST = 'http://127.0.0.1:3001';
/**
* Node Headless 服务根地址
*/
public static function getNodeHost(): string
{
$value = self::getConfigValue('split_scrm_node_host');
$value = trim($value);
return $value !== '' ? rtrim($value, '/') : self::DEFAULT_NODE_HOST;
}
/**
* 指定工单类型的自动同步周期（分钟），0 表示不自动同步
*/
public static function getIntervalMinutes(string $ticketType): int
{
$ticketType = trim($ticketType);
if ($ticketType === '') {
return 0;
}
$key = 'split_sync_interval_' . $ticketType;
$value = self::getConfigValue($key);
return max(0, (int) $value);
}
private static function getConfigValue(string $name): string
{
$site = Config::get('site.' . $name);
if ($site !== null && $site !== '') {
return (string) $site;
}
$db = Db::name('config')->where('name', $name)->value('value');
return $db !== null ? (string) $db : '';
}
}
application/common/service/SplitTicketNumberSyncService.php
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<?php
declare(strict_types=1);
namespace app\common\service;
use app\admin\model\split\Number;
use app\admin\model\split\Ticket;
use app\common\library\scrm\UnifiedScrmData;
use think\Db;
/**
* 工单同步结果写入号码表
*/
class SplitTicketNumberSyncService
{
/**
* 将蜘蛛返回的号码列表同步到号码管理
*/
public function syncFromUnifiedData(Ticket $ticket, UnifiedScrmData $data): void
{
$adminId = (int) $ticket['admin_id'];
$linkId = (int) $ticket['split_link_id'];
$ticketName = (string) $ticket['ticket_name'];
if ($linkId <= 0 || $ticketName === '') {
return;
}
$syncedNumbers = [];
foreach ($data->numbers as $row) {
$number = trim((string) ($row['number'] ?? ''));
if ($number === '') {
continue;
}
$syncedNumbers[$number] = $row;
}
$existingList = Number::where('admin_id', $adminId)
->where('split_link_id', $linkId)
->where('ticket_name', $ticketName)
->select();
$existingMap = [];
foreach ($existingList as $item) {
$existingMap[(string) $item['number']] = $item;
}
foreach ($syncedNumbers as $number => $row) {
$platformStatus = ($row['status'] ?? '') === 'online' ? 'online' : 'offline';
$newFollowers = (int) ($row['newFollowersToday'] ?? 0);
if (isset($existingMap[$number])) {
$this->updateExistingNumber($existingMap[$number], $platformStatus, $newFollowers);
continue;
}
$this->insertNumber($ticket, $number, $platformStatus, $newFollowers);
}
foreach ($existingMap as $number => $item) {
if (isset($syncedNumbers[$number])) {
continue;
}
if ((int) $item['manual_manage'] === 1) {
continue;
}
Number::where('id', (int) $item['id'])->update([
'status' => 'hidden',
'updatetime' => time(),
]);
}
}
/**
* @param Number $row
*/
private function updateExistingNumber($row, string $platformStatus, int $newFollowers): void
{
$update = [
'platform_status' => $platformStatus,
'updatetime' => time(),
];
if ((int) $row['manual_manage'] === 1) {
Number::where('id', (int) $row['id'])->update($update);
return;
}
$update['status'] = $platformStatus === 'online' ? 'normal' : 'hidden';
if ($update['status'] === 'normal') {
$update['inbound_count'] = max(0, $newFollowers);
}
Number::where('id', (int) $row['id'])->update($update);
}
private function insertNumber(Ticket $ticket, string $number, string $platformStatus, int $newFollowers): void
{
$status = $platformStatus === 'online' ? 'normal' : 'hidden';
$now = time();
$data = [
'admin_id' => (int) $ticket['admin_id'],
'split_link_id' => (int) $ticket['split_link_id'],
'ticket_name' => (string) $ticket['ticket_name'],
'number' => $number,
'number_type' => (string) $ticket['number_type'],
'number_type_custom' => (string) ($ticket['number_type_custom'] ?? ''),
'visit_count' => 0,
'inbound_count' => $status === 'normal' ? max(0, $newFollowers) : 0,
'manual_manage' => 0,
'platform_status' => $platformStatus,
'status' => $status,
'createtime' => $now,
'updatetime' => $now,
];
try {
Db::name('split_number')->insert($data);
} catch (\Throwable $e) {
$exists = Number::where('split_link_id', (int) $ticket['split_link_id'])
->where('number', $number)
->find();
if ($exists) {
$this->updateExistingNumber($exists, $platformStatus, $newFollowers);
}
}
}
/**
* 汇总工单进线人数（仅开启状态的号码）
*/
public function sumInboundForTicket(Ticket $ticket): int
{
$sum = Number::where('admin_id', (int) $ticket['admin_id'])
->where('split_link_id', (int) $ticket['split_link_id'])
->where('ticket_name', (string) $ticket['ticket_name'])
->where('status', 'normal')
->sum('inbound_count');
return (int) $sum;
}
}
application/common/service/SplitTicketRuleService.php
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<?php
declare(strict_types=1);
namespace app\common\service;
use app\admin\model\split\Number;
use app\admin\model\split\Ticket;
/**
* 工单与号码业务规则（单号上限、下号比率、时间窗口、完成量自动开关）
*/
class SplitTicketRuleService
{
/**
* 同步后应用全部规则并写回工单/号码
*/
public function applyAfterSync(Ticket $ticket, int $completeCount): void
{
$this->applyNumberRules($ticket);
$this->applyTicketStatusRules($ticket, $completeCount);
$this->cascadeTicketClosedToNumbers($ticket);
}
/**
* 同步流程：工单因时间/完成量等原因关闭时，联动关闭非手动号码
*/
public function cascadeTicketClosedToNumbers(Ticket $ticket): void
{
if ((string) ($ticket['status'] ?? 'hidden') !== 'hidden') {
return;
}
Number::where('admin_id', (int) $ticket['admin_id'])
->where('split_link_id', (int) $ticket['split_link_id'])
->where('ticket_name', (string) $ticket['ticket_name'])
->where('manual_manage', 0)
->update([
'status' => 'hidden',
'updatetime' => time(),
]);
}
/**
* 手动切换工单状态时，联动非手动管理的号码（开→全开，关→全关）
*/
public function syncNumbersWithTicketStatus(Ticket $ticket): void
{
$ticketStatus = (string) ($ticket['status'] ?? 'hidden');
Number::where('admin_id', (int) $ticket['admin_id'])
->where('split_link_id', (int) $ticket['split_link_id'])
->where('ticket_name', (string) $ticket['ticket_name'])
->where('manual_manage', 0)
->update([
'status' => $ticketStatus,
'updatetime' => time(),
]);
}
/**
* 单号上限、下号比率
*/
public function applyNumberRules(Ticket $ticket): void
{
$orderLimit = (int) ($ticket['order_limit'] ?? 0);
$assignRatio = (int) ($ticket['assign_ratio'] ?? 0);
$numbers = Number::where('admin_id', (int) $ticket['admin_id'])
->where('split_link_id', (int) $ticket['split_link_id'])
->where('ticket_name', (string) $ticket['ticket_name'])
->where('manual_manage', 0)
->select();
foreach ($numbers as $number) {
$visitCount = (int) $number['visit_count'];
$inboundCount = (int) $number['inbound_count'];
$lastVisit = (int) ($number['last_sync_visit_count'] ?? 0);
$lastInbound = (int) ($number['last_sync_inbound_count'] ?? 0);
$streak = (int) ($number['no_inbound_click_streak'] ?? 0);
if ($visitCount > $lastVisit && $inboundCount <= $lastInbound) {
$streak += ($visitCount - $lastVisit);
} elseif ($inboundCount > $lastInbound) {
$streak = 0;
}
$status = (string) $number['status'];
if ($orderLimit > 0 && $inboundCount > $orderLimit) {
$status = 'hidden';
}
if ($assignRatio > 0 && $streak >= $assignRatio) {
$status = 'hidden';
}
Number::where('id', (int) $number['id'])->update([
'no_inbound_click_streak' => $streak,
'last_sync_visit_count' => $visitCount,
'last_sync_inbound_count' => $inboundCount,
'status' => $status,
'updatetime' => time(),
]);
}
}
/**
* 完成量、时间窗口决定工单开关
*/
public function applyTicketStatusRules(Ticket $ticket, int $completeCount): void
{
$status = $this->resolveTicketStatus($ticket, $completeCount);
if ($status !== (string) $ticket['status']) {
Ticket::where('id', (int) $ticket['id'])->update([
'status' => $status,
'updatetime' => time(),
]);
$ticket['status'] = $status;
}
}
/**
* 是否处于允许同步/开启的时间窗口
*/
public function isWithinTimeWindow(Ticket $ticket, ?int $now = null): bool
{
$now = $now ?? time();
$start = $ticket['start_time'] ?? null;
$end = $ticket['end_time'] ?? null;
if ($start !== null && $start !== '' && (int) $start > 0 && $now < (int) $start) {
return false;
}
if ($end !== null && $end !== '' && (int) $end > 0 && $now > (int) $end) {
return false;
}
return true;
}
private function resolveTicketStatus(Ticket $ticket, int $completeCount): string
{
if (!$this->isWithinTimeWindow($ticket)) {
return 'hidden';
}
$ticketTotal = (int) ($ticket['ticket_total'] ?? 0);
if ($ticketTotal > 0) {
return $completeCount >= $ticketTotal ? 'hidden' : 'normal';
}
return 'normal';
}
}
application/common/service/SplitTicketSyncLockService.php
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<?php
declare(strict_types=1);
namespace app\common\service;
/**
* 工单同步互斥锁（基于 runtime 文件锁，不依赖 Cache/Redis 扩展）
*/
class SplitTicketSyncLockService
{
private const LOCK_TTL = 1800;
/**
* 尝试获取锁
*/
public function acquire(int $ticketId): bool
{
$path = $this->lockPath($ticketId);
if ($this->isStaleLock($path)) {
@unlink($path);
}
if (is_file($path)) {
return false;
}
$payload = json_encode([
'ticket_id' => $ticketId,
'pid' => getmypid(),
'time' => time(),
], JSON_UNESCAPED_UNICODE);
$written = @file_put_contents($path, $payload, LOCK_EX);
return $written !== false;
}
/**
* 释放锁
*/
public function release(int $ticketId): void
{
$path = $this->lockPath($ticketId);
if (is_file($path)) {
@unlink($path);
}
}
private function lockPath(int $ticketId): string
{
$runtime = defined('RUNTIME_PATH') ? RUNTIME_PATH : (dirname(__DIR__, 3) . '/runtime/');
$dir = $runtime . 'split_ticket_sync/';
if (!is_dir($dir)) {
@mkdir($dir, 0755, true);
}
return $dir . $ticketId . '.lock';
}
private function isStaleLock(string $path): bool
{
if (!is_file($path)) {
return false;
}
$mtime = (int) @filemtime($path);
return $mtime > 0 && (time() - $mtime) > self::LOCK_TTL;
}
}
application/common/service/SplitTicketSyncService.php
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<?php
declare(strict_types=1);
namespace app\common\service;
use app\admin\model\split\Ticket;
use app\common\library\scrm\UnifiedScrmData;
use think\Db;
use think\Exception;
/**
* 分流工单云控数据同步服务
*/
class SplitTicketSyncService
{
private const FAIL_PAUSE_THRESHOLD = 5;
private SplitTicketNumberSyncService $numberSync;
private SplitTicketRuleService $ruleService;
private SplitTicketSyncLockService $lockService;
public function __construct()
{
$this->numberSync = new SplitTicketNumberSyncService();
$this->ruleService = new SplitTicketRuleService();
$this->lockService = new SplitTicketSyncLockService();
}
/**
* 同步单条工单
*
* @return array{success:bool,message:string,skipped?:bool}
*/
public function syncOne(int $ticketId, bool $force = false): array
{
$ticket = Ticket::get($ticketId);
if (!$ticket) {
return ['success' => false, 'message' => '工单不存在'];
}
if (!$force) {
$skip = $this->shouldSkip($ticket);
if ($skip !== null) {
return ['success' => false, 'message' => $skip, 'skipped' => true];
}
}
if (!$this->lockService->acquire($ticketId)) {
return ['success' => false, 'message' => '工单正在同步中', 'skipped' => true];
}
try {
return $this->doSync($ticket);
} finally {
$this->lockService->release($ticketId);
}
}
/**
* 扫描到期工单并同步
*/
public function syncDueTickets(): int
{
$count = 0;
$list = Ticket::where('status', 'normal')
->where('sync_fail_count', '<', self::FAIL_PAUSE_THRESHOLD)
->select();
foreach ($list as $ticket) {
$skip = $this->shouldSkip($ticket);
if ($skip !== null) {
continue;
}
$result = $this->syncOne((int) $ticket['id'], false);
if (!empty($result['skipped'])) {
continue;
}
$count++;
}
return $count;
}
/**
* @return array{success:bool,message:string}
*/
private function doSync(Ticket $ticket): array
{
$ticketType = (string) $ticket['ticket_type'];
$pageUrl = trim((string) $ticket['ticket_url']);
if ($pageUrl === '') {
$this->markFailure($ticket, '工单链接为空');
return ['success' => false, 'message' => '工单链接为空'];
}
if (!SplitScrmSpiderFactory::isSupported($ticketType)) {
$this->markFailure($ticket, '工单类型尚未实现蜘蛛');
return ['success' => false, 'message' => '工单类型尚未实现蜘蛛'];
}
$spider = SplitScrmSpiderFactory::create(
$ticketType,
$pageUrl,
(string) ($ticket['account'] ?? ''),
(string) ($ticket['password'] ?? '')
);
if ($spider === null) {
$this->markFailure($ticket, '无法创建蜘蛛实例');
return ['success' => false, 'message' => '无法创建蜘蛛实例'];
}
Db::startTrans();
try {
$finalData = $spider->run();
if (!$finalData instanceof UnifiedScrmData) {
throw new Exception('蜘蛛返回数据无效');
}
$this->numberSync->syncFromUnifiedData($ticket, $finalData);
$this->ruleService->applyNumberRules($ticket);
$completeCount = max(0, $finalData->todayNewCount);
$this->ruleService->applyTicketStatusRules($ticket, $completeCount);
$freshTicket = Ticket::get((int) $ticket['id']);
if ($freshTicket) {
$this->ruleService->cascadeTicketClosedToNumbers($freshTicket);
$ticket = $freshTicket;
}
$inboundCount = $this->numberSync->sumInboundForTicket($ticket);
$speed = $this->calcSpeedPerHour($ticket, $completeCount);
$payload = [
'complete_count' => $completeCount,
'inbound_count' => $inboundCount,
'speed_per_hour' => $speed['speed'],
'number_count' => max(0, $finalData->total),
'number_offline_count' => max(0, $finalData->totalOffline),
'number_banned_count' => 0,
'online_count' => max(0, $finalData->totalOnline),
'sync_fail_count' => 0,
'speed_snapshot_count' => $speed['snapshot_count'],
'speed_snapshot_time' => $speed['snapshot_time'],
];
$this->applySyncResult($ticket, $payload, true, '');
Db::commit();
return ['success' => true, 'message' => '同步成功'];
} catch (\Throwable $e) {
Db::rollback();
$msg = mb_substr($e->getMessage(), 0, 255, 'UTF-8');
$this->markFailure($ticket, $msg);
return ['success' => false, 'message' => $msg];
}
}
private function shouldSkip(Ticket $ticket): ?string
{
if ((string) $ticket['status'] === 'hidden') {
return '工单已关闭';
}
if ((int) ($ticket['sync_fail_count'] ?? 0) >= self::FAIL_PAUSE_THRESHOLD) {
return '连续同步失败超过5次已暂停';
}
if (!SplitScrmSpiderFactory::isSupported((string) $ticket['ticket_type'])) {
return '工单类型尚未实现';
}
$interval = SplitSyncConfigService::getIntervalMinutes((string) $ticket['ticket_type']);
if ($interval <= 0) {
return '该类型未配置自动同步周期';
}
$lastSync = (int) ($ticket['sync_time'] ?? 0);
if ($lastSync > 0 && (time() - $lastSync) < ($interval * 60)) {
return '未到同步周期';
}
return null;
}
/**
* @param array<string, mixed> $payload
*/
public function applySyncResult(Ticket $ticket, array $payload, bool $success, string $message = ''): void
{
$data = [
'complete_count' => max(0, (int) ($payload['complete_count'] ?? 0)),
'inbound_count' => max(0, (int) ($payload['inbound_count'] ?? 0)),
'speed_per_hour' => max(0, (float) ($payload['speed_per_hour'] ?? 0)),
'number_count' => max(0, (int) ($payload['number_count'] ?? 0)),
'number_offline_count' => max(0, (int) ($payload['number_offline_count'] ?? 0)),
'number_banned_count' => max(0, (int) ($payload['number_banned_count'] ?? 0)),
'online_count' => max(0, (int) ($payload['online_count'] ?? 0)),
'sync_status' => $success ? 'success' : 'error',
'sync_time' => time(),
'sync_message' => $success ? '' : mb_substr($message, 0, 255, 'UTF-8'),
'sync_fail_count' => $success ? 0 : ((int) ($ticket['sync_fail_count'] ?? 0) + 1),
'speed_snapshot_count' => (int) ($payload['speed_snapshot_count'] ?? $ticket['speed_snapshot_count'] ?? 0),
'speed_snapshot_time' => (int) ($payload['speed_snapshot_time'] ?? $ticket['speed_snapshot_time'] ?? 0),
];
if (!$ticket->allowField(array_keys($data))->save($data)) {
throw new Exception('工单同步结果保存失败');
}
}
private function markFailure(Ticket $ticket, string $message): void
{
$failCount = (int) ($ticket['sync_fail_count'] ?? 0) + 1;
$ticket->save([
'sync_status' => 'error',
'sync_time' => time(),
'sync_message' => mb_substr($message, 0, 255, 'UTF-8'),
'sync_fail_count' => $failCount,
]);
}
/**
* @return array{speed:float,snapshot_count:int,snapshot_time:int}
*/
private function calcSpeedPerHour(Ticket $ticket, int $currentComplete): array
{
$now = time();
$snapshotTime = (int) ($ticket['speed_snapshot_time'] ?? 0);
$snapshotCount = (int) ($ticket['speed_snapshot_count'] ?? 0);
if ($snapshotTime <= 0) {
return [
'speed' => 0.0,
'snapshot_count' => $currentComplete,
'snapshot_time' => $now,
];
}
$elapsed = $now - $snapshotTime;
if ($elapsed >= 3600) {
return [
'speed' => 0.0,
'snapshot_count' => $currentComplete,
'snapshot_time' => $now,
];
}
$hours = $elapsed > 0 ? ($elapsed / 3600) : 0;
$delta = $currentComplete - $snapshotCount;
$speed = ($delta < 0 || $hours <= 0) ? 0.0 : round($delta / $hours, 2);
return [
'speed' => $speed,
'snapshot_count' => $snapshotCount,
'snapshot_time' => $snapshotTime,
];
}
}
application/extra/site.php
+13 -4
View File
@@ -42,8 +42,17 @@ return array (
'category2' => 'Category2',
'custom' => 'Custom',
),
'split_platform_domain' => 'link1.com
link2.com
link3.com
link4.com',
'split_platform_domain' => 'links.test',
'split_scrm_node_host' => 'http://127.0.0.1:3001',
'split_sync_interval_a2c' => '3',
'split_sync_interval_haiwang' => '3',
'split_sync_interval_huojian' => '3',
'split_sync_interval_xinghe' => '3',
'split_sync_interval_ss_custome' => '3',
'split_sync_interval_ceo_scrm' => '0',
'split_sync_interval_taiji' => '0',
'split_sync_interval_ss_channel' => '0',
'split_sync_interval_yifafa' => '0',
'split_sync_interval_whatshub' => '0',
'split_sync_interval_sihai' => '0',
);