完整版V1 加入爬虫功能
This commit is contained in:
root
@@ -0,0 +1,165 @@
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<?php
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declare(strict_types=1);
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namespace app\common\library\scrm;
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use Exception;
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/**
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* 云控蜘蛛抽象基类（Node Headless 拦截 + 翻页 + 清洗）
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*/
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abstract class AbstractScrmSpider implements ScrmSpiderInterface
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{
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public const MODE_FETCH = 'fetch';
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public const MODE_UI = 'ui_click';
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protected string $nodeHost;
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public function __construct(string $nodeHost = 'http://127.0.0.1:3001')
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{
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$this->nodeHost = rtrim($nodeHost, '/');
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}
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/** @return array<string, mixed> */
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abstract protected function getSpiderConfig(): array;
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/**
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* @param array<string, mixed>|null $countData
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*/
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abstract protected function extractListTotalPages($listFirstPageData, $countData = null);
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/**
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* @return array<string, mixed>
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*/
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abstract protected function buildListPageParams(int $page): array;
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/** @return array<string, mixed> */
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abstract protected function getUiPaginationConfig(): array;
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/**
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* @param mixed $detailData
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* @param array<int, mixed> $allListPagesData
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*/
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abstract protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData;
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public function run(): UnifiedScrmData
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{
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$config = $this->getSpiderConfig();
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$listApi = (string) ($config['listApi'] ?? '');
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$detailApi = $config['detailApi'] ?? null;
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$countApi = $config['countApi'] ?? null;
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$apiUrlsToIntercept = [$listApi];
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if ($detailApi) {
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$apiUrlsToIntercept[] = $detailApi;
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}
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if ($countApi) {
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$apiUrlsToIntercept[] = $countApi;
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}
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$initResult = $this->requestNode('/api/auth-and-intercept', [
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'pageUrl' => $config['pageUrl'],
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'apiUrls' => $apiUrlsToIntercept,
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'authActions' => $config['authActions'] ?? [],
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]);
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if (empty($initResult['success'])) {
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throw new Exception('初始化失败: ' . ($initResult['error'] ?? '未知'));
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}
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$interceptedApis = $initResult['interceptedApis'];
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$cookies = $initResult['cookies'];
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if (!isset($interceptedApis[$listApi])) {
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throw new Exception("致命错误：未能拦截到必须的列表接口 [{$listApi}]");
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}
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$detailData = $detailApi && isset($interceptedApis[$detailApi])
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? $interceptedApis[$detailApi]['data'] : null;
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$countData = $countApi && isset($interceptedApis[$countApi])
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? $interceptedApis[$countApi]['data'] : null;
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$listApiNode = $interceptedApis[$listApi];
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$allListPagesData = [$listApiNode['data']];
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$totalPages = $this->extractListTotalPages($listApiNode['data'], $countData);
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$mode = $config['paginationMode'] ?? self::MODE_FETCH;
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if ($totalPages > 1 || $totalPages === null) {
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if ($mode === self::MODE_FETCH && $totalPages !== null) {
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$paramList = [];
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for ($page = 2; $page <= $totalPages; $page++) {
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$paramList[] = $this->buildListPageParams($page);
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}
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$fetchResult = $this->requestNode('/api/batch-fetch', [
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'tasks' => [[
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'apiPath' => $listApi,
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'fullUrl' => $listApiNode['url'],
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'headers' => $listApiNode['headers'] ?? '',
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'paramList' => $paramList,
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'method' => $config['listMethod'] ?? 'GET',
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]],
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'cookies' => $cookies,
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], 120);
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if (!empty($fetchResult['success'])) {
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foreach ($fetchResult['results'][$listApi] as $pResult) {
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if (!empty($pResult['success'])) {
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$allListPagesData[] = $pResult['data'];
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}
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}
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}
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} elseif ($mode === self::MODE_UI) {
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$uiConfig = $this->getUiPaginationConfig();
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$firstPageData = $listApiNode['data'];
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$clicksToPerform = ($totalPages === null) ? 9999 : ($totalPages - 1);
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$uiResult = $this->requestNode('/api/ui-pagination', [
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'apiUrl' => $listApi,
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'pageUrl' => $config['pageUrl'],
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'nextBtnSelector' => $uiConfig['nextBtnSelector'] ?? '',
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'waitMs' => $uiConfig['waitMs'] ?? 2000,
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'clicksToPerform' => $clicksToPerform,
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'cookies' => $cookies,
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'firstPageData' => $firstPageData,
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'authActions' => $config['authActions'] ?? [],
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], 1200);
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if (!empty($uiResult['success']) && !empty($uiResult['data'])) {
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foreach ($uiResult['data'] as $pageData) {
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$allListPagesData[] = $pageData;
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}
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}
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}
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}
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return $this->parseToUnifiedData($detailData, $allListPagesData);
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}
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/**
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* @param array<string, mixed> $payload
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* @return array<string, mixed>
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*/
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protected function requestNode(string $endpoint, array $payload, int $timeout = 60): array
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{
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$ch = curl_init($this->nodeHost . $endpoint);
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curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
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curl_setopt($ch, CURLOPT_POST, true);
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curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($payload, JSON_UNESCAPED_UNICODE));
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curl_setopt($ch, CURLOPT_HTTPHEADER, ['Content-Type: application/json']);
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curl_setopt($ch, CURLOPT_TIMEOUT, $timeout);
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$response = curl_exec($ch);
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if (curl_errno($ch)) {
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$err = curl_error($ch);
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curl_close($ch);
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throw new Exception($err);
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}
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curl_close($ch);
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$decoded = json_decode((string) $response, true);
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return is_array($decoded) ? $decoded : [];
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}
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}
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@@ -0,0 +1,18 @@
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<?php
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declare(strict_types=1);
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namespace app\common\library\scrm;
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/**
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* 云控蜘蛛统一接口
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*/
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interface ScrmSpiderInterface
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{
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/**
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* 执行抓取并返回统一数据
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*
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* @throws \Exception
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*/
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public function run(): UnifiedScrmData;
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}
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@@ -0,0 +1,46 @@
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<?php
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declare(strict_types=1);
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namespace app\common\library\scrm;
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/**
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* 云控蜘蛛统一返回数据结构
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*/
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class UnifiedScrmData
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{
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/** @var int 今日新增（完成数量） */
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public int $todayNewCount = 0;
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/** @var int 在线号码数 */
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public int $totalOnline = 0;
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/** @var int 离线号码数 */
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public int $totalOffline = 0;
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/** @var array<int, array{number:string,status:string,newFollowersToday:int}> */
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public array $numbers = [];
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/** @var int 号码总数 */
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public int $total = 0;
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/**
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* @param string $number 号码
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* @param bool $isOnline 是否在线
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* @param int $newFollowersToday 今日进线
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*/
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public function addNumber(string $number, bool $isOnline, int $newFollowersToday = 0): void
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{
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$this->numbers[] = [
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'number' => $number,
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'status' => $isOnline ? 'online' : 'offline',
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'newFollowersToday' => max(0, $newFollowersToday),
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];
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if ($isOnline) {
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$this->totalOnline++;
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} else {
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$this->totalOffline++;
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}
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}
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}
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@@ -0,0 +1,98 @@
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<?php
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declare(strict_types=1);
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namespace app\common\library\scrm\spider;
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use app\common\library\scrm\AbstractScrmSpider;
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use app\common\library\scrm\UnifiedScrmData;
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/**
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* A2C 云控蜘蛛
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*/
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class A2cSpider extends AbstractScrmSpider
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{
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private const API_LIST = '/api/talk/counter/share/record/list';
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private const API_DETAILS = '/api/talk/counter/share/detail';
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private const DEFAULT_PER_PAGE_COUNT = 20;
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private string $pageUrl;
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private string $account;
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private string $password;
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private UnifiedScrmData $unifiedData;
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public function __construct(
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string $pageUrl,
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string $account = '',
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string $password = '',
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string $nodeHost = 'http://127.0.0.1:3001'
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) {
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parent::__construct($nodeHost);
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$this->pageUrl = $pageUrl;
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$this->account = $account;
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$this->password = $password;
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$this->unifiedData = new UnifiedScrmData();
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}
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protected function getSpiderConfig(): array
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{
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return [
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'pageUrl' => $this->pageUrl,
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'listApi' => self::API_LIST,
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'detailApi' => self::API_DETAILS,
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'listMethod' => 'POST',
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'paginationMode' => self::MODE_UI,
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'authActions' => [
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['type' => 'wait', 'ms' => 2000],
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],
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];
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}
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protected function extractListTotalPages($listFirstPageData, $countData = null)
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{
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$total = (int) ($listFirstPageData['data']['total'] ?? 0);
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$this->unifiedData->total = $total;
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if ($total <= self::DEFAULT_PER_PAGE_COUNT) {
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return 1;
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}
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return (int) ceil($total / self::DEFAULT_PER_PAGE_COUNT);
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}
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protected function buildListPageParams(int $page): array
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{
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return ['page' => $page, 'pageSize' => self::DEFAULT_PER_PAGE_COUNT];
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}
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protected function getUiPaginationConfig(): array
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{
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return [
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'nextBtnSelector' => '.btn-next',
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'waitMs' => 2000,
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];
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}
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protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData
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{
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$unifiedData = $this->unifiedData;
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if ($detailData) {
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$unifiedData->todayNewCount = (int) ($detailData['data']['newFollowersToday'] ?? 0);
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}
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foreach ($allListPagesData as $pageRaw) {
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$records = $pageRaw['data']['rows'] ?? [];
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foreach ($records as $item) {
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if (empty($item['account'])) {
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continue;
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}
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$number = (string) $item['account'];
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$isOnline = isset($item['numberStatus']) && (int) $item['numberStatus'] === 1;
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$unifiedData->addNumber($number, $isOnline, (int) ($item['newFollowersToday'] ?? 0));
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}
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}
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return $unifiedData;
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}
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}
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@@ -0,0 +1,101 @@
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<?php
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declare(strict_types=1);
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namespace app\common\library\scrm\spider;
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use app\common\library\scrm\AbstractScrmSpider;
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use app\common\library\scrm\UnifiedScrmData;
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/**
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* 海王云控蜘蛛
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*/
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class HaiwangSpider extends AbstractScrmSpider
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{
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private const API_LIST = '/webApi/accountshow/list';
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private const DEFAULT_PER_PAGE_COUNT = 10;
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private string $pageUrl;
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private string $account;
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private string $password;
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private UnifiedScrmData $unifiedData;
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public function __construct(
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string $pageUrl,
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string $account = '',
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string $password = '',
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string $nodeHost = 'http://127.0.0.1:3001'
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) {
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parent::__construct($nodeHost);
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$this->pageUrl = $pageUrl;
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$this->account = $account;
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$this->password = $password;
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$this->unifiedData = new UnifiedScrmData();
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}
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protected function getSpiderConfig(): array
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{
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return [
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'pageUrl' => $this->pageUrl,
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'listApi' => self::API_LIST,
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'listMethod' => 'POST',
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'paginationMode' => self::MODE_UI,
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'authActions' => [
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['type' => 'type', 'selector' => 'input[type="password"]', 'value' => $this->password],
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['type' => 'press', 'key' => 'Enter'],
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['type' => 'wait', 'ms' => 2000],
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],
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];
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}
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protected function extractListTotalPages($listFirstPageData, $countData = null)
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{
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$total = (int) ($listFirstPageData['data']['total'] ?? 0);
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$this->unifiedData->total = $total;
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if ($total <= self::DEFAULT_PER_PAGE_COUNT) {
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return 1;
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}
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return (int) ceil($total / self::DEFAULT_PER_PAGE_COUNT);
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}
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protected function buildListPageParams(int $page): array
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{
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return ['page' => $page, 'limit' => self::DEFAULT_PER_PAGE_COUNT];
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}
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protected function getUiPaginationConfig(): array
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{
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return [
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'nextBtnSelector' => '.btn-next',
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'waitMs' => 2000,
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];
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}
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protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData
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{
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$unifiedData = $this->unifiedData;
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foreach ($allListPagesData as $pageRaw) {
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$records = $pageRaw['data']['items'] ?? [];
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foreach ($records as $item) {
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if (empty($item['acclist_account'])) {
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continue;
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}
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$number = (string) $item['acclist_account'];
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$isOnline = isset($item['acclist_status']) && (int) $item['acclist_status'] === 2;
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$unifiedData->addNumber(
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$number,
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$isOnline,
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(int) ($item['account_statistics_today_effective'] ?? 0)
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);
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}
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}
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if (!empty($allListPagesData[0]['data']['shareStatistics']['sharecode_statistics_today_contact_effective'])) {
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$unifiedData->todayNewCount = (int) $allListPagesData[0]['data']['shareStatistics']['sharecode_statistics_today_contact_effective'];
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}
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return $unifiedData;
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}
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}
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@@ -0,0 +1,89 @@
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<?php
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declare(strict_types=1);
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namespace app\common\library\scrm\spider;
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use app\common\library\scrm\AbstractScrmSpider;
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use app\common\library\scrm\UnifiedScrmData;
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/**
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||||
* 火箭云控蜘蛛
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||||
*/
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class HuojianSpider extends AbstractScrmSpider
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{
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private const API_LIST = '/prod-api1/biz/counter/link/share/';
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private string $pageUrl;
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private string $account;
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private string $password;
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private UnifiedScrmData $unifiedData;
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public function __construct(
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string $pageUrl,
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string $account = '',
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string $password = '',
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string $nodeHost = 'http://127.0.0.1:3001'
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) {
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parent::__construct($nodeHost);
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$this->pageUrl = $pageUrl;
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$this->account = $account;
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$this->password = $password;
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$this->unifiedData = new UnifiedScrmData();
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}
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protected function getSpiderConfig(): array
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{
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return [
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'pageUrl' => $this->pageUrl,
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'listApi' => self::API_LIST,
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'listMethod' => 'POST',
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'paginationMode' => self::MODE_UI,
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'authActions' => [
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['type' => 'vue_fill', 'selector' => '.el-message-box__input input', 'value' => $this->password],
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['type' => 'wait', 'ms' => 500],
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['type' => 'vue_click', 'selector' => '.el-message-box__btns .el-button--primary'],
|
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['type' => 'wait', 'ms' => 2000],
|
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],
|
||||
];
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||||
}
|
||||
|
||||
protected function extractListTotalPages($listFirstPageData, $countData = null)
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{
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return 1;
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||||
}
|
||||
|
||||
protected function buildListPageParams(int $page): array
|
||||
{
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return [];
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||||
}
|
||||
|
||||
protected function getUiPaginationConfig(): array
|
||||
{
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||||
return [];
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||||
}
|
||||
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||||
protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData
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||||
{
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||||
$unifiedData = $this->unifiedData;
|
||||
$unifiedData->todayNewCount = (int) ($allListPagesData[0]['data']['counterWorker']['newTodayFriend'] ?? 0);
|
||||
$count = 0;
|
||||
foreach ($allListPagesData as $pageRaw) {
|
||||
$records = $pageRaw['data']['counterCsAccountVo'] ?? [];
|
||||
foreach ($records as $item) {
|
||||
if (empty($item['accountLogin'])) {
|
||||
continue;
|
||||
}
|
||||
$number = (string) $item['accountLogin'];
|
||||
$isOnline = isset($item['accountStatus']) && (int) $item['accountStatus'] === 1;
|
||||
$count++;
|
||||
$unifiedData->addNumber($number, $isOnline, (int) ($item['newTodayFriend'] ?? 0));
|
||||
}
|
||||
}
|
||||
$unifiedData->total = $count;
|
||||
return $unifiedData;
|
||||
}
|
||||
}
|
||||
@@ -0,0 +1,102 @@
|
||||
<?php
|
||||
|
||||
declare(strict_types=1);
|
||||
|
||||
namespace app\common\library\scrm\spider;
|
||||
|
||||
use app\common\library\scrm\AbstractScrmSpider;
|
||||
use app\common\library\scrm\UnifiedScrmData;
|
||||
|
||||
/**
|
||||
* SS云控(Customer) 蜘蛛
|
||||
*/
|
||||
class SsCustomerSpider extends AbstractScrmSpider
|
||||
{
|
||||
private const API_LIST = '/sys/share/report/get-customer-analysis-dimension-list';
|
||||
|
||||
private const API_DETAILS = '/sys/share/report/get-customer-analysis-statistics';
|
||||
|
||||
private const DEFAULT_PER_PAGE_COUNT = 20;
|
||||
|
||||
private string $pageUrl;
|
||||
|
||||
private string $account;
|
||||
|
||||
private string $password;
|
||||
|
||||
private UnifiedScrmData $unifiedData;
|
||||
|
||||
public function __construct(
|
||||
string $pageUrl,
|
||||
string $account = '',
|
||||
string $password = '',
|
||||
string $nodeHost = 'http://127.0.0.1:3001'
|
||||
) {
|
||||
parent::__construct($nodeHost);
|
||||
$this->pageUrl = $pageUrl;
|
||||
$this->account = $account;
|
||||
$this->password = $password;
|
||||
$this->unifiedData = new UnifiedScrmData();
|
||||
}
|
||||
|
||||
protected function getSpiderConfig(): array
|
||||
{
|
||||
return [
|
||||
'pageUrl' => $this->pageUrl,
|
||||
'listApi' => self::API_LIST,
|
||||
'detailApi' => self::API_DETAILS,
|
||||
'listMethod' => 'POST',
|
||||
'paginationMode' => self::MODE_UI,
|
||||
'authActions' => [
|
||||
['type' => 'wait', 'ms' => 2000],
|
||||
['type' => 'type', 'selector' => 'input[type="password"]', 'value' => $this->password],
|
||||
['type' => 'press', 'key' => 'Enter'],
|
||||
['type' => 'wait', 'ms' => 3000],
|
||||
[
|
||||
'type' => 'vue_click',
|
||||
'selector' => 'button[class*="reports-customers__dimension"]',
|
||||
'text' => 'social media accounts',
|
||||
],
|
||||
['type' => 'wait', 'ms' => 3000],
|
||||
],
|
||||
];
|
||||
}
|
||||
|
||||
protected function extractListTotalPages($listFirstPageData, $countData = null)
|
||||
{
|
||||
return null;
|
||||
}
|
||||
|
||||
protected function buildListPageParams(int $page): array
|
||||
{
|
||||
return ['page' => $page, 'pageSize' => self::DEFAULT_PER_PAGE_COUNT];
|
||||
}
|
||||
|
||||
protected function getUiPaginationConfig(): array
|
||||
{
|
||||
return [
|
||||
'nextBtnSelector' => '.arco-pagination-item-next',
|
||||
'waitMs' => 2000,
|
||||
];
|
||||
}
|
||||
|
||||
protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData
|
||||
{
|
||||
$unifiedData = $this->unifiedData;
|
||||
if ($detailData) {
|
||||
$unifiedData->todayNewCount = (int) ($detailData['data']['distinct_contacts_total'] ?? 0);
|
||||
}
|
||||
foreach ($allListPagesData as $pageRaw) {
|
||||
$records = $pageRaw['data']['list'] ?? [];
|
||||
foreach ($records as $item) {
|
||||
if (empty($item['channel_tag'])) {
|
||||
continue;
|
||||
}
|
||||
$number = (string) $item['channel_tag'];
|
||||
$unifiedData->addNumber($number, true, (int) ($item['distinct_contacts_total'] ?? 0));
|
||||
}
|
||||
}
|
||||
$unifiedData->total = count($unifiedData->numbers);
|
||||
return $unifiedData;
|
||||
}
|
||||
}
|
||||
@@ -0,0 +1,93 @@
|
||||
<?php
|
||||
|
||||
declare(strict_types=1);
|
||||
|
||||
namespace app\common\library\scrm\spider;
|
||||
|
||||
use app\common\library\scrm\AbstractScrmSpider;
|
||||
use app\common\library\scrm\UnifiedScrmData;
|
||||
|
||||
/**
|
||||
* 星河云控蜘蛛
|
||||
*/
|
||||
class XingheSpider extends AbstractScrmSpider
|
||||
{
|
||||
private const API_LIST = '/share/share/api_yinliu_count.html';
|
||||
|
||||
private const DEFAULT_PER_PAGE_COUNT = 10;
|
||||
|
||||
private string $pageUrl;
|
||||
|
||||
private string $account;
|
||||
|
||||
private string $password;
|
||||
|
||||
private UnifiedScrmData $unifiedData;
|
||||
|
||||
public function __construct(
|
||||
string $pageUrl,
|
||||
string $account = '',
|
||||
string $password = '',
|
||||
string $nodeHost = 'http://127.0.0.1:3001'
|
||||
) {
|
||||
parent::__construct($nodeHost);
|
||||
$this->pageUrl = $pageUrl;
|
||||
$this->account = $account;
|
||||
$this->password = $password;
|
||||
$this->unifiedData = new UnifiedScrmData();
|
||||
}
|
||||
|
||||
protected function getSpiderConfig(): array
|
||||
{
|
||||
return [
|
||||
'pageUrl' => $this->pageUrl,
|
||||
'listApi' => self::API_LIST,
|
||||
'listMethod' => 'GET',
|
||||
'paginationMode' => self::MODE_FETCH,
|
||||
'authActions' => [
|
||||
['type' => 'wait', 'ms' => 2000],
|
||||
],
|
||||
];
|
||||
}
|
||||
|
||||
protected function extractListTotalPages($listFirstPageData, $countData = null)
|
||||
{
|
||||
$total = (int) ($listFirstPageData['count'] ?? 0);
|
||||
$this->unifiedData->total = $total;
|
||||
$this->unifiedData->todayNewCount = (int) ($listFirstPageData['totalRow']['day_sum'] ?? 0);
|
||||
if ($total <= self::DEFAULT_PER_PAGE_COUNT) {
|
||||
return 1;
|
||||
}
|
||||
return (int) ceil($total / self::DEFAULT_PER_PAGE_COUNT);
|
||||
}
|
||||
|
||||
protected function buildListPageParams(int $page): array
|
||||
{
|
||||
return ['page' => $page, 'limit' => self::DEFAULT_PER_PAGE_COUNT];
|
||||
}
|
||||
|
||||
protected function getUiPaginationConfig(): array
|
||||
{
|
||||
return [
|
||||
'nextBtnSelector' => '.layui-laypage-next',
|
||||
'waitMs' => 2000,
|
||||
];
|
||||
}
|
||||
|
||||
protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData
|
||||
{
|
||||
$unifiedData = $this->unifiedData;
|
||||
foreach ($allListPagesData as $pageRaw) {
|
||||
$records = $pageRaw['data'] ?? [];
|
||||
foreach ($records as $item) {
|
||||
if (empty($item['user'])) {
|
||||
continue;
|
||||
}
|
||||
$number = (string) $item['user'];
|
||||
$isOnline = isset($item['online']) && (int) $item['online'] === 1;
|
||||
$unifiedData->addNumber($number, $isOnline, (int) ($item['day_sum'] ?? 0));
|
||||
}
|
||||
}
|
||||
return $unifiedData;
|
||||
}
|
||||
}
|
||||
@@ -0,0 +1,65 @@
|
||||
<?php
|
||||
|
||||
declare(strict_types=1);
|
||||
|
||||
namespace app\common\service;
|
||||
|
||||
use app\common\library\scrm\ScrmSpiderInterface;
|
||||
use app\common\library\scrm\spider\A2cSpider;
|
||||
use app\common\library\scrm\spider\HaiwangSpider;
|
||||
use app\common\library\scrm\spider\HuojianSpider;
|
||||
use app\common\library\scrm\spider\SsCustomerSpider;
|
||||
use app\common\library\scrm\spider\XingheSpider;
|
||||
|
||||
/**
|
||||
* 工单类型 -> 云控蜘蛛工厂
|
||||
*
|
||||
* 新增云控类型：在 spider/ 下新增类并在此注册 ticket_type => Class
|
||||
*/
|
||||
class SplitScrmSpiderFactory
|
||||
{
|
||||
/** @var array<string, class-string<ScrmSpiderInterface>> */
|
||||
private const MAP = [
|
||||
'a2c' => A2cSpider::class,
|
||||
'haiwang' => HaiwangSpider::class,
|
||||
'huojian' => HuojianSpider::class,
|
||||
'xinghe' => XingheSpider::class,
|
||||
'ss_customer' => SsCustomerSpider::class,
|
||||
// ceo_scrm 等未实现类型：新增 spider 类后在此注册
|
||||
];
|
||||
|
||||
/**
|
||||
* @return class-string<ScrmSpiderInterface>|null
|
||||
*/
|
||||
public static function resolveClass(string $ticketType): ?string
|
||||
{
|
||||
$ticketType = trim($ticketType);
|
||||
return self::MAP[$ticketType] ?? null;
|
||||
}
|
||||
|
||||
/**
|
||||
* 是否已实现蜘蛛
|
||||
*/
|
||||
public static function isSupported(string $ticketType): bool
|
||||
{
|
||||
return self::resolveClass($ticketType) !== null;
|
||||
}
|
||||
|
||||
/**
|
||||
* @return ScrmSpiderInterface|null
|
||||
*/
|
||||
public static function create(
|
||||
string $ticketType,
|
||||
string $pageUrl,
|
||||
string $account = '',
|
||||
string $password = '',
|
||||
string $nodeHost = ''
|
||||
): ?ScrmSpiderInterface {
|
||||
$class = self::resolveClass($ticketType);
|
||||
if ($class === null) {
|
||||
return null;
|
||||
}
|
||||
$host = $nodeHost !== '' ? $nodeHost : SplitSyncConfigService::getNodeHost();
|
||||
return new $class($pageUrl, $account, $password, $host);
|
||||
}
|
||||
}
|
||||
@@ -0,0 +1,50 @@
|
||||
<?php
|
||||
|
||||
declare(strict_types=1);
|
||||
|
||||
namespace app\common\service;
|
||||
|
||||
use think\Config;
|
||||
use think\Db;
|
||||
|
||||
/**
|
||||
* 工单云控同步相关系统配置读取
|
||||
*/
|
||||
class SplitSyncConfigService
|
||||
{
|
||||
private const DEFAULT_NODE_HOST = 'http://127.0.0.1:3001';
|
||||
|
||||
/**
|
||||
* Node Headless 服务根地址
|
||||
*/
|
||||
public static function getNodeHost(): string
|
||||
{
|
||||
$value = self::getConfigValue('split_scrm_node_host');
|
||||
$value = trim($value);
|
||||
return $value !== '' ? rtrim($value, '/') : self::DEFAULT_NODE_HOST;
|
||||
}
|
||||
|
||||
/**
|
||||
* 指定工单类型的自动同步周期（分钟），0 表示不自动同步
|
||||
*/
|
||||
public static function getIntervalMinutes(string $ticketType): int
|
||||
{
|
||||
$ticketType = trim($ticketType);
|
||||
if ($ticketType === '') {
|
||||
return 0;
|
||||
}
|
||||
$key = 'split_sync_interval_' . $ticketType;
|
||||
$value = self::getConfigValue($key);
|
||||
return max(0, (int) $value);
|
||||
}
|
||||
|
||||
private static function getConfigValue(string $name): string
|
||||
{
|
||||
$site = Config::get('site.' . $name);
|
||||
if ($site !== null && $site !== '') {
|
||||
return (string) $site;
|
||||
}
|
||||
$db = Db::name('config')->where('name', $name)->value('value');
|
||||
return $db !== null ? (string) $db : '';
|
||||
}
|
||||
}
|
||||
@@ -0,0 +1,141 @@
|
||||
<?php
|
||||
|
||||
declare(strict_types=1);
|
||||
|
||||
namespace app\common\service;
|
||||
|
||||
use app\admin\model\split\Number;
|
||||
use app\admin\model\split\Ticket;
|
||||
use app\common\library\scrm\UnifiedScrmData;
|
||||
use think\Db;
|
||||
|
||||
/**
|
||||
* 工单同步结果写入号码表
|
||||
*/
|
||||
class SplitTicketNumberSyncService
|
||||
{
|
||||
/**
|
||||
* 将蜘蛛返回的号码列表同步到号码管理
|
||||
*/
|
||||
public function syncFromUnifiedData(Ticket $ticket, UnifiedScrmData $data): void
|
||||
{
|
||||
$adminId = (int) $ticket['admin_id'];
|
||||
$linkId = (int) $ticket['split_link_id'];
|
||||
$ticketName = (string) $ticket['ticket_name'];
|
||||
if ($linkId <= 0 || $ticketName === '') {
|
||||
return;
|
||||
}
|
||||
|
||||
$syncedNumbers = [];
|
||||
foreach ($data->numbers as $row) {
|
||||
$number = trim((string) ($row['number'] ?? ''));
|
||||
if ($number === '') {
|
||||
continue;
|
||||
}
|
||||
$syncedNumbers[$number] = $row;
|
||||
}
|
||||
|
||||
$existingList = Number::where('admin_id', $adminId)
|
||||
->where('split_link_id', $linkId)
|
||||
->where('ticket_name', $ticketName)
|
||||
->select();
|
||||
|
||||
$existingMap = [];
|
||||
foreach ($existingList as $item) {
|
||||
$existingMap[(string) $item['number']] = $item;
|
||||
}
|
||||
|
||||
foreach ($syncedNumbers as $number => $row) {
|
||||
$platformStatus = ($row['status'] ?? '') === 'online' ? 'online' : 'offline';
|
||||
$newFollowers = (int) ($row['newFollowersToday'] ?? 0);
|
||||
|
||||
if (isset($existingMap[$number])) {
|
||||
$this->updateExistingNumber($existingMap[$number], $platformStatus, $newFollowers);
|
||||
continue;
|
||||
}
|
||||
|
||||
$this->insertNumber($ticket, $number, $platformStatus, $newFollowers);
|
||||
}
|
||||
|
||||
foreach ($existingMap as $number => $item) {
|
||||
if (isset($syncedNumbers[$number])) {
|
||||
continue;
|
||||
}
|
||||
if ((int) $item['manual_manage'] === 1) {
|
||||
continue;
|
||||
}
|
||||
Number::where('id', (int) $item['id'])->update([
|
||||
'status' => 'hidden',
|
||||
'updatetime' => time(),
|
||||
]);
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* @param Number $row
|
||||
*/
|
||||
private function updateExistingNumber($row, string $platformStatus, int $newFollowers): void
|
||||
{
|
||||
$update = [
|
||||
'platform_status' => $platformStatus,
|
||||
'updatetime' => time(),
|
||||
];
|
||||
|
||||
if ((int) $row['manual_manage'] === 1) {
|
||||
Number::where('id', (int) $row['id'])->update($update);
|
||||
return;
|
||||
}
|
||||
|
||||
$update['status'] = $platformStatus === 'online' ? 'normal' : 'hidden';
|
||||
if ($update['status'] === 'normal') {
|
||||
$update['inbound_count'] = max(0, $newFollowers);
|
||||
}
|
||||
|
||||
Number::where('id', (int) $row['id'])->update($update);
|
||||
}
|
||||
|
||||
private function insertNumber(Ticket $ticket, string $number, string $platformStatus, int $newFollowers): void
|
||||
{
|
||||
$status = $platformStatus === 'online' ? 'normal' : 'hidden';
|
||||
$now = time();
|
||||
$data = [
|
||||
'admin_id' => (int) $ticket['admin_id'],
|
||||
'split_link_id' => (int) $ticket['split_link_id'],
|
||||
'ticket_name' => (string) $ticket['ticket_name'],
|
||||
'number' => $number,
|
||||
'number_type' => (string) $ticket['number_type'],
|
||||
'number_type_custom' => (string) ($ticket['number_type_custom'] ?? ''),
|
||||
'visit_count' => 0,
|
||||
'inbound_count' => $status === 'normal' ? max(0, $newFollowers) : 0,
|
||||
'manual_manage' => 0,
|
||||
'platform_status' => $platformStatus,
|
||||
'status' => $status,
|
||||
'createtime' => $now,
|
||||
'updatetime' => $now,
|
||||
];
|
||||
|
||||
try {
|
||||
Db::name('split_number')->insert($data);
|
||||
} catch (\Throwable $e) {
|
||||
$exists = Number::where('split_link_id', (int) $ticket['split_link_id'])
|
||||
->where('number', $number)
|
||||
->find();
|
||||
if ($exists) {
|
||||
$this->updateExistingNumber($exists, $platformStatus, $newFollowers);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* 汇总工单进线人数（仅开启状态的号码）
|
||||
*/
|
||||
public function sumInboundForTicket(Ticket $ticket): int
|
||||
{
|
||||
$sum = Number::where('admin_id', (int) $ticket['admin_id'])
|
||||
->where('split_link_id', (int) $ticket['split_link_id'])
|
||||
->where('ticket_name', (string) $ticket['ticket_name'])
|
||||
->where('status', 'normal')
|
||||
->sum('inbound_count');
|
||||
return (int) $sum;
|
||||
}
|
||||
}
|
||||
@@ -0,0 +1,149 @@
|
||||
<?php
|
||||
|
||||
declare(strict_types=1);
|
||||
|
||||
namespace app\common\service;
|
||||
|
||||
use app\admin\model\split\Number;
|
||||
use app\admin\model\split\Ticket;
|
||||
|
||||
/**
|
||||
* 工单与号码业务规则（单号上限、下号比率、时间窗口、完成量自动开关）
|
||||
*/
|
||||
class SplitTicketRuleService
|
||||
{
|
||||
/**
|
||||
* 同步后应用全部规则并写回工单/号码
|
||||
*/
|
||||
public function applyAfterSync(Ticket $ticket, int $completeCount): void
|
||||
{
|
||||
$this->applyNumberRules($ticket);
|
||||
$this->applyTicketStatusRules($ticket, $completeCount);
|
||||
$this->cascadeTicketClosedToNumbers($ticket);
|
||||
}
|
||||
|
||||
/**
|
||||
* 同步流程：工单因时间/完成量等原因关闭时，联动关闭非手动号码
|
||||
*/
|
||||
public function cascadeTicketClosedToNumbers(Ticket $ticket): void
|
||||
{
|
||||
if ((string) ($ticket['status'] ?? 'hidden') !== 'hidden') {
|
||||
return;
|
||||
}
|
||||
Number::where('admin_id', (int) $ticket['admin_id'])
|
||||
->where('split_link_id', (int) $ticket['split_link_id'])
|
||||
->where('ticket_name', (string) $ticket['ticket_name'])
|
||||
->where('manual_manage', 0)
|
||||
->update([
|
||||
'status' => 'hidden',
|
||||
'updatetime' => time(),
|
||||
]);
|
||||
}
|
||||
|
||||
/**
|
||||
* 手动切换工单状态时，联动非手动管理的号码（开→全开，关→全关）
|
||||
*/
|
||||
public function syncNumbersWithTicketStatus(Ticket $ticket): void
|
||||
{
|
||||
$ticketStatus = (string) ($ticket['status'] ?? 'hidden');
|
||||
Number::where('admin_id', (int) $ticket['admin_id'])
|
||||
->where('split_link_id', (int) $ticket['split_link_id'])
|
||||
->where('ticket_name', (string) $ticket['ticket_name'])
|
||||
->where('manual_manage', 0)
|
||||
->update([
|
||||
'status' => $ticketStatus,
|
||||
'updatetime' => time(),
|
||||
]);
|
||||
}
|
||||
|
||||
/**
|
||||
* 单号上限、下号比率
|
||||
*/
|
||||
public function applyNumberRules(Ticket $ticket): void
|
||||
{
|
||||
$orderLimit = (int) ($ticket['order_limit'] ?? 0);
|
||||
$assignRatio = (int) ($ticket['assign_ratio'] ?? 0);
|
||||
|
||||
$numbers = Number::where('admin_id', (int) $ticket['admin_id'])
|
||||
->where('split_link_id', (int) $ticket['split_link_id'])
|
||||
->where('ticket_name', (string) $ticket['ticket_name'])
|
||||
->where('manual_manage', 0)
|
||||
->select();
|
||||
|
||||
foreach ($numbers as $number) {
|
||||
$visitCount = (int) $number['visit_count'];
|
||||
$inboundCount = (int) $number['inbound_count'];
|
||||
$lastVisit = (int) ($number['last_sync_visit_count'] ?? 0);
|
||||
$lastInbound = (int) ($number['last_sync_inbound_count'] ?? 0);
|
||||
$streak = (int) ($number['no_inbound_click_streak'] ?? 0);
|
||||
|
||||
if ($visitCount > $lastVisit && $inboundCount <= $lastInbound) {
|
||||
$streak += ($visitCount - $lastVisit);
|
||||
} elseif ($inboundCount > $lastInbound) {
|
||||
$streak = 0;
|
||||
}
|
||||
|
||||
$status = (string) $number['status'];
|
||||
if ($orderLimit > 0 && $inboundCount > $orderLimit) {
|
||||
$status = 'hidden';
|
||||
}
|
||||
if ($assignRatio > 0 && $streak >= $assignRatio) {
|
||||
$status = 'hidden';
|
||||
}
|
||||
|
||||
Number::where('id', (int) $number['id'])->update([
|
||||
'no_inbound_click_streak' => $streak,
|
||||
'last_sync_visit_count' => $visitCount,
|
||||
'last_sync_inbound_count' => $inboundCount,
|
||||
'status' => $status,
|
||||
'updatetime' => time(),
|
||||
]);
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* 完成量、时间窗口决定工单开关
|
||||
*/
|
||||
public function applyTicketStatusRules(Ticket $ticket, int $completeCount): void
|
||||
{
|
||||
$status = $this->resolveTicketStatus($ticket, $completeCount);
|
||||
if ($status !== (string) $ticket['status']) {
|
||||
Ticket::where('id', (int) $ticket['id'])->update([
|
||||
'status' => $status,
|
||||
'updatetime' => time(),
|
||||
]);
|
||||
$ticket['status'] = $status;
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* 是否处于允许同步/开启的时间窗口
|
||||
*/
|
||||
public function isWithinTimeWindow(Ticket $ticket, ?int $now = null): bool
|
||||
{
|
||||
$now = $now ?? time();
|
||||
$start = $ticket['start_time'] ?? null;
|
||||
$end = $ticket['end_time'] ?? null;
|
||||
if ($start !== null && $start !== '' && (int) $start > 0 && $now < (int) $start) {
|
||||
return false;
|
||||
}
|
||||
if ($end !== null && $end !== '' && (int) $end > 0 && $now > (int) $end) {
|
||||
return false;
|
||||
}
|
||||
return true;
|
||||
}
|
||||
|
||||
private function resolveTicketStatus(Ticket $ticket, int $completeCount): string
|
||||
{
|
||||
if (!$this->isWithinTimeWindow($ticket)) {
|
||||
return 'hidden';
|
||||
}
|
||||
|
||||
$ticketTotal = (int) ($ticket['ticket_total'] ?? 0);
|
||||
if ($ticketTotal > 0) {
|
||||
return $completeCount >= $ticketTotal ? 'hidden' : 'normal';
|
||||
}
|
||||
|
||||
return 'normal';
|
||||
}
|
||||
}
|
||||
@@ -0,0 +1,64 @@
|
||||
<?php
|
||||
|
||||
declare(strict_types=1);
|
||||
|
||||
namespace app\common\service;
|
||||
|
||||
/**
|
||||
* 工单同步互斥锁（基于 runtime 文件锁，不依赖 Cache/Redis 扩展）
|
||||
*/
|
||||
class SplitTicketSyncLockService
|
||||
{
|
||||
private const LOCK_TTL = 1800;
|
||||
|
||||
/**
|
||||
* 尝试获取锁
|
||||
*/
|
||||
public function acquire(int $ticketId): bool
|
||||
{
|
||||
$path = $this->lockPath($ticketId);
|
||||
if ($this->isStaleLock($path)) {
|
||||
@unlink($path);
|
||||
}
|
||||
if (is_file($path)) {
|
||||
return false;
|
||||
}
|
||||
$payload = json_encode([
|
||||
'ticket_id' => $ticketId,
|
||||
'pid' => getmypid(),
|
||||
'time' => time(),
|
||||
], JSON_UNESCAPED_UNICODE);
|
||||
$written = @file_put_contents($path, $payload, LOCK_EX);
|
||||
return $written !== false;
|
||||
}
|
||||
|
||||
/**
|
||||
* 释放锁
|
||||
*/
|
||||
public function release(int $ticketId): void
|
||||
{
|
||||
$path = $this->lockPath($ticketId);
|
||||
if (is_file($path)) {
|
||||
@unlink($path);
|
||||
}
|
||||
}
|
||||
|
||||
private function lockPath(int $ticketId): string
|
||||
{
|
||||
$runtime = defined('RUNTIME_PATH') ? RUNTIME_PATH : (dirname(__DIR__, 3) . '/runtime/');
|
||||
$dir = $runtime . 'split_ticket_sync/';
|
||||
if (!is_dir($dir)) {
|
||||
@mkdir($dir, 0755, true);
|
||||
}
|
||||
return $dir . $ticketId . '.lock';
|
||||
}
|
||||
|
||||
private function isStaleLock(string $path): bool
|
||||
{
|
||||
if (!is_file($path)) {
|
||||
return false;
|
||||
}
|
||||
$mtime = (int) @filemtime($path);
|
||||
return $mtime > 0 && (time() - $mtime) > self::LOCK_TTL;
|
||||
}
|
||||
}
|
||||
@@ -0,0 +1,255 @@
|
||||
<?php
|
||||
|
||||
declare(strict_types=1);
|
||||
|
||||
namespace app\common\service;
|
||||
|
||||
use app\admin\model\split\Ticket;
|
||||
use app\common\library\scrm\UnifiedScrmData;
|
||||
use think\Db;
|
||||
use think\Exception;
|
||||
|
||||
/**
|
||||
* 分流工单云控数据同步服务
|
||||
*/
|
||||
class SplitTicketSyncService
|
||||
{
|
||||
private const FAIL_PAUSE_THRESHOLD = 5;
|
||||
|
||||
private SplitTicketNumberSyncService $numberSync;
|
||||
|
||||
private SplitTicketRuleService $ruleService;
|
||||
|
||||
private SplitTicketSyncLockService $lockService;
|
||||
|
||||
public function __construct()
|
||||
{
|
||||
$this->numberSync = new SplitTicketNumberSyncService();
|
||||
$this->ruleService = new SplitTicketRuleService();
|
||||
$this->lockService = new SplitTicketSyncLockService();
|
||||
}
|
||||
|
||||
/**
|
||||
* 同步单条工单
|
||||
*
|
||||
* @return array{success:bool,message:string,skipped?:bool}
|
||||
*/
|
||||
public function syncOne(int $ticketId, bool $force = false): array
|
||||
{
|
||||
$ticket = Ticket::get($ticketId);
|
||||
if (!$ticket) {
|
||||
return ['success' => false, 'message' => '工单不存在'];
|
||||
}
|
||||
|
||||
if (!$force) {
|
||||
$skip = $this->shouldSkip($ticket);
|
||||
if ($skip !== null) {
|
||||
return ['success' => false, 'message' => $skip, 'skipped' => true];
|
||||
}
|
||||
}
|
||||
|
||||
if (!$this->lockService->acquire($ticketId)) {
|
||||
return ['success' => false, 'message' => '工单正在同步中', 'skipped' => true];
|
||||
}
|
||||
|
||||
try {
|
||||
return $this->doSync($ticket);
|
||||
} finally {
|
||||
$this->lockService->release($ticketId);
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* 扫描到期工单并同步
|
||||
*/
|
||||
public function syncDueTickets(): int
|
||||
{
|
||||
$count = 0;
|
||||
$list = Ticket::where('status', 'normal')
|
||||
->where('sync_fail_count', '<', self::FAIL_PAUSE_THRESHOLD)
|
||||
->select();
|
||||
|
||||
foreach ($list as $ticket) {
|
||||
$skip = $this->shouldSkip($ticket);
|
||||
if ($skip !== null) {
|
||||
continue;
|
||||
}
|
||||
$result = $this->syncOne((int) $ticket['id'], false);
|
||||
if (!empty($result['skipped'])) {
|
||||
continue;
|
||||
}
|
||||
$count++;
|
||||
}
|
||||
|
||||
return $count;
|
||||
}
|
||||
|
||||
/**
|
||||
* @return array{success:bool,message:string}
|
||||
*/
|
||||
private function doSync(Ticket $ticket): array
|
||||
{
|
||||
$ticketType = (string) $ticket['ticket_type'];
|
||||
$pageUrl = trim((string) $ticket['ticket_url']);
|
||||
if ($pageUrl === '') {
|
||||
$this->markFailure($ticket, '工单链接为空');
|
||||
return ['success' => false, 'message' => '工单链接为空'];
|
||||
}
|
||||
|
||||
if (!SplitScrmSpiderFactory::isSupported($ticketType)) {
|
||||
$this->markFailure($ticket, '工单类型尚未实现蜘蛛');
|
||||
return ['success' => false, 'message' => '工单类型尚未实现蜘蛛'];
|
||||
}
|
||||
|
||||
$spider = SplitScrmSpiderFactory::create(
|
||||
$ticketType,
|
||||
$pageUrl,
|
||||
(string) ($ticket['account'] ?? ''),
|
||||
(string) ($ticket['password'] ?? '')
|
||||
);
|
||||
if ($spider === null) {
|
||||
$this->markFailure($ticket, '无法创建蜘蛛实例');
|
||||
return ['success' => false, 'message' => '无法创建蜘蛛实例'];
|
||||
}
|
||||
|
||||
Db::startTrans();
|
||||
try {
|
||||
$finalData = $spider->run();
|
||||
if (!$finalData instanceof UnifiedScrmData) {
|
||||
throw new Exception('蜘蛛返回数据无效');
|
||||
}
|
||||
|
||||
$this->numberSync->syncFromUnifiedData($ticket, $finalData);
|
||||
$this->ruleService->applyNumberRules($ticket);
|
||||
|
||||
$completeCount = max(0, $finalData->todayNewCount);
|
||||
$this->ruleService->applyTicketStatusRules($ticket, $completeCount);
|
||||
|
||||
$freshTicket = Ticket::get((int) $ticket['id']);
|
||||
if ($freshTicket) {
|
||||
$this->ruleService->cascadeTicketClosedToNumbers($freshTicket);
|
||||
$ticket = $freshTicket;
|
||||
}
|
||||
|
||||
$inboundCount = $this->numberSync->sumInboundForTicket($ticket);
|
||||
$speed = $this->calcSpeedPerHour($ticket, $completeCount);
|
||||
|
||||
$payload = [
|
||||
'complete_count' => $completeCount,
|
||||
'inbound_count' => $inboundCount,
|
||||
'speed_per_hour' => $speed['speed'],
|
||||
'number_count' => max(0, $finalData->total),
|
||||
'number_offline_count' => max(0, $finalData->totalOffline),
|
||||
'number_banned_count' => 0,
|
||||
'online_count' => max(0, $finalData->totalOnline),
|
||||
'sync_fail_count' => 0,
|
||||
'speed_snapshot_count' => $speed['snapshot_count'],
|
||||
'speed_snapshot_time' => $speed['snapshot_time'],
|
||||
];
|
||||
|
||||
$this->applySyncResult($ticket, $payload, true, '');
|
||||
Db::commit();
|
||||
return ['success' => true, 'message' => '同步成功'];
|
||||
} catch (\Throwable $e) {
|
||||
Db::rollback();
|
||||
$msg = mb_substr($e->getMessage(), 0, 255, 'UTF-8');
|
||||
$this->markFailure($ticket, $msg);
|
||||
return ['success' => false, 'message' => $msg];
|
||||
}
|
||||
}
|
||||
|
||||
private function shouldSkip(Ticket $ticket): ?string
|
||||
{
|
||||
if ((string) $ticket['status'] === 'hidden') {
|
||||
return '工单已关闭';
|
||||
}
|
||||
if ((int) ($ticket['sync_fail_count'] ?? 0) >= self::FAIL_PAUSE_THRESHOLD) {
|
||||
return '连续同步失败超过5次已暂停';
|
||||
}
|
||||
if (!SplitScrmSpiderFactory::isSupported((string) $ticket['ticket_type'])) {
|
||||
return '工单类型尚未实现';
|
||||
}
|
||||
$interval = SplitSyncConfigService::getIntervalMinutes((string) $ticket['ticket_type']);
|
||||
if ($interval <= 0) {
|
||||
return '该类型未配置自动同步周期';
|
||||
}
|
||||
$lastSync = (int) ($ticket['sync_time'] ?? 0);
|
||||
if ($lastSync > 0 && (time() - $lastSync) < ($interval * 60)) {
|
||||
return '未到同步周期';
|
||||
}
|
||||
return null;
|
||||
}
|
||||
|
||||
/**
|
||||
* @param array<string, mixed> $payload
|
||||
*/
|
||||
public function applySyncResult(Ticket $ticket, array $payload, bool $success, string $message = ''): void
|
||||
{
|
||||
$data = [
|
||||
'complete_count' => max(0, (int) ($payload['complete_count'] ?? 0)),
|
||||
'inbound_count' => max(0, (int) ($payload['inbound_count'] ?? 0)),
|
||||
'speed_per_hour' => max(0, (float) ($payload['speed_per_hour'] ?? 0)),
|
||||
'number_count' => max(0, (int) ($payload['number_count'] ?? 0)),
|
||||
'number_offline_count' => max(0, (int) ($payload['number_offline_count'] ?? 0)),
|
||||
'number_banned_count' => max(0, (int) ($payload['number_banned_count'] ?? 0)),
|
||||
'online_count' => max(0, (int) ($payload['online_count'] ?? 0)),
|
||||
'sync_status' => $success ? 'success' : 'error',
|
||||
'sync_time' => time(),
|
||||
'sync_message' => $success ? '' : mb_substr($message, 0, 255, 'UTF-8'),
|
||||
'sync_fail_count' => $success ? 0 : ((int) ($ticket['sync_fail_count'] ?? 0) + 1),
|
||||
'speed_snapshot_count' => (int) ($payload['speed_snapshot_count'] ?? $ticket['speed_snapshot_count'] ?? 0),
|
||||
'speed_snapshot_time' => (int) ($payload['speed_snapshot_time'] ?? $ticket['speed_snapshot_time'] ?? 0),
|
||||
];
|
||||
if (!$ticket->allowField(array_keys($data))->save($data)) {
|
||||
throw new Exception('工单同步结果保存失败');
|
||||
}
|
||||
}
|
||||
|
||||
private function markFailure(Ticket $ticket, string $message): void
|
||||
{
|
||||
$failCount = (int) ($ticket['sync_fail_count'] ?? 0) + 1;
|
||||
$ticket->save([
|
||||
'sync_status' => 'error',
|
||||
'sync_time' => time(),
|
||||
'sync_message' => mb_substr($message, 0, 255, 'UTF-8'),
|
||||
'sync_fail_count' => $failCount,
|
||||
]);
|
||||
}
|
||||
|
||||
/**
|
||||
* @return array{speed:float,snapshot_count:int,snapshot_time:int}
|
||||
*/
|
||||
private function calcSpeedPerHour(Ticket $ticket, int $currentComplete): array
|
||||
{
|
||||
$now = time();
|
||||
$snapshotTime = (int) ($ticket['speed_snapshot_time'] ?? 0);
|
||||
$snapshotCount = (int) ($ticket['speed_snapshot_count'] ?? 0);
|
||||
|
||||
if ($snapshotTime <= 0) {
|
||||
return [
|
||||
'speed' => 0.0,
|
||||
'snapshot_count' => $currentComplete,
|
||||
'snapshot_time' => $now,
|
||||
];
|
||||
}
|
||||
|
||||
$elapsed = $now - $snapshotTime;
|
||||
if ($elapsed >= 3600) {
|
||||
return [
|
||||
'speed' => 0.0,
|
||||
'snapshot_count' => $currentComplete,
|
||||
'snapshot_time' => $now,
|
||||
];
|
||||
}
|
||||
|
||||
$hours = $elapsed > 0 ? ($elapsed / 3600) : 0;
|
||||
$delta = $currentComplete - $snapshotCount;
|
||||
$speed = ($delta < 0 || $hours <= 0) ? 0.0 : round($delta / $hours, 2);
|
||||
|
||||
return [
|
||||
'speed' => $speed,
|
||||
'snapshot_count' => $snapshotCount,
|
||||
'snapshot_time' => $snapshotTime,
|
||||
];
|
||||
}
|
||||
}
|
||||
Reference in New Issue
Block a user