完整版V1 加入爬虫功能

patches/application/admin/command/Install/split_config_sync.sql

@@ -0,0 +1,54 @@
+-- 工单云控同步：Node 服务地址与各类型同步周期（分钟，0=不自动同步）
+SET NAMES utf8mb4;
+
+INSERT INTO `fa_config` (`name`, `group`, `title`, `tip`, `type`, `visible`, `value`, `content`, `rule`, `extend`, `setting`)
+SELECT 'split_scrm_node_host', 'split', '云控 Node 服务地址', '所有云控蜘蛛共用的 Headless 服务根地址', 'string', '', 'http://127.0.0.1:3001', '', '', '', NULL
+FROM DUAL WHERE NOT EXISTS (SELECT 1 FROM `fa_config` WHERE `name` = 'split_scrm_node_host' LIMIT 1);
+
+INSERT INTO `fa_config` (`name`, `group`, `title`, `tip`, `type`, `visible`, `value`, `content`, `rule`, `extend`, `setting`)
+SELECT 'split_sync_fail_pause_threshold', 'split', '连续同步失败暂停阈值', '连续同步失败达到该次数后自动关闭工单并暂停定时同步；同步成功后将清零重新计数；0 表示不因失败自动暂停', 'number', '', '5', '', '', '', NULL
+FROM DUAL WHERE NOT EXISTS (SELECT 1 FROM `fa_config` WHERE `name` = 'split_sync_fail_pause_threshold' LIMIT 1);
+
+INSERT INTO `fa_config` (`name`, `group`, `title`, `tip`, `type`, `visible`, `value`, `content`, `rule`, `extend`, `setting`)
+SELECT 'split_sync_interval_a2c', 'split', 'A2C云控同步周期(分钟)', '0 表示不自动同步', 'number', '', '5', '', '', '', NULL
+FROM DUAL WHERE NOT EXISTS (SELECT 1 FROM `fa_config` WHERE `name` = 'split_sync_interval_a2c' LIMIT 1);
+
+INSERT INTO `fa_config` (`name`, `group`, `title`, `tip`, `type`, `visible`, `value`, `content`, `rule`, `extend`, `setting`)
+SELECT 'split_sync_interval_haiwang', 'split', '海王同步周期(分钟)', '0 表示不自动同步', 'number', '', '5', '', '', '', NULL
+FROM DUAL WHERE NOT EXISTS (SELECT 1 FROM `fa_config` WHERE `name` = 'split_sync_interval_haiwang' LIMIT 1);
+
+INSERT INTO `fa_config` (`name`, `group`, `title`, `tip`, `type`, `visible`, `value`, `content`, `rule`, `extend`, `setting`)
+SELECT 'split_sync_interval_huojian', 'split', '火箭云控同步周期(分钟)', '0 表示不自动同步', 'number', '', '5', '', '', '', NULL
+FROM DUAL WHERE NOT EXISTS (SELECT 1 FROM `fa_config` WHERE `name` = 'split_sync_interval_huojian' LIMIT 1);
+
+INSERT INTO `fa_config` (`name`, `group`, `title`, `tip`, `type`, `visible`, `value`, `content`, `rule`, `extend`, `setting`)
+SELECT 'split_sync_interval_xinghe', 'split', '星河云控同步周期(分钟)', '0 表示不自动同步', 'number', '', '5', '', '', '', NULL
+FROM DUAL WHERE NOT EXISTS (SELECT 1 FROM `fa_config` WHERE `name` = 'split_sync_interval_xinghe' LIMIT 1);
+
+INSERT INTO `fa_config` (`name`, `group`, `title`, `tip`, `type`, `visible`, `value`, `content`, `rule`, `extend`, `setting`)
+SELECT 'split_sync_interval_ss_customer', 'split', 'SS云控(Customer)同步周期(分钟)', '0 表示不自动同步', 'number', '', '5', '', '', '', NULL
+FROM DUAL WHERE NOT EXISTS (SELECT 1 FROM `fa_config` WHERE `name` = 'split_sync_interval_ss_customer' LIMIT 1);
+
+INSERT INTO `fa_config` (`name`, `group`, `title`, `tip`, `type`, `visible`, `value`, `content`, `rule`, `extend`, `setting`)
+SELECT 'split_sync_interval_ceo_scrm', 'split', 'CEO SCRM同步周期(分钟)', '0 表示不自动同步（蜘蛛未实现）', 'number', '', '0', '', '', '', NULL
+FROM DUAL WHERE NOT EXISTS (SELECT 1 FROM `fa_config` WHERE `name` = 'split_sync_interval_ceo_scrm' LIMIT 1);
+
+INSERT INTO `fa_config` (`name`, `group`, `title`, `tip`, `type`, `visible`, `value`, `content`, `rule`, `extend`, `setting`)
+SELECT 'split_sync_interval_taiji', 'split', '太极云控同步周期(分钟)', '0 表示不自动同步', 'number', '', '0', '', '', '', NULL
+FROM DUAL WHERE NOT EXISTS (SELECT 1 FROM `fa_config` WHERE `name` = 'split_sync_interval_taiji' LIMIT 1);
+
+INSERT INTO `fa_config` (`name`, `group`, `title`, `tip`, `type`, `visible`, `value`, `content`, `rule`, `extend`, `setting`)
+SELECT 'split_sync_interval_ss_channel', 'split', 'SS云控(Channel)同步周期(分钟)', '0 表示不自动同步', 'number', '', '0', '', '', '', NULL
+FROM DUAL WHERE NOT EXISTS (SELECT 1 FROM `fa_config` WHERE `name` = 'split_sync_interval_ss_channel' LIMIT 1);
+
+INSERT INTO `fa_config` (`name`, `group`, `title`, `tip`, `type`, `visible`, `value`, `content`, `rule`, `extend`, `setting`)
+SELECT 'split_sync_interval_yifafa', 'split', '译发发云控同步周期(分钟)', '0 表示不自动同步', 'number', '', '0', '', '', '', NULL
+FROM DUAL WHERE NOT EXISTS (SELECT 1 FROM `fa_config` WHERE `name` = 'split_sync_interval_yifafa' LIMIT 1);
+
+INSERT INTO `fa_config` (`name`, `group`, `title`, `tip`, `type`, `visible`, `value`, `content`, `rule`, `extend`, `setting`)
+SELECT 'split_sync_interval_whatshub', 'split', 'Whatshub云控同步周期(分钟)', '0 表示不自动同步', 'number', '', '0', '', '', '', NULL
+FROM DUAL WHERE NOT EXISTS (SELECT 1 FROM `fa_config` WHERE `name` = 'split_sync_interval_whatshub' LIMIT 1);
+
+INSERT INTO `fa_config` (`name`, `group`, `title`, `tip`, `type`, `visible`, `value`, `content`, `rule`, `extend`, `setting`)
+SELECT 'split_sync_interval_sihai', 'split', '四海云控同步周期(分钟)', '0 表示不自动同步', 'number', '', '0', '', '', '', NULL
+FROM DUAL WHERE NOT EXISTS (SELECT 1 FROM `fa_config` WHERE `name` = 'split_sync_interval_sihai' LIMIT 1);

patches/application/admin/command/Install/split_number.sql

@@ -15,6 +15,7 @@ CREATE TABLE `fa_split_number` (
   `inbound_count` int(10) unsigned NOT NULL DEFAULT '0' COMMENT '进线人数',
   `manual_manage` tinyint(1) unsigned NOT NULL DEFAULT '0' COMMENT '手动管理:0=否,1=是',
   `status` enum('normal','hidden') NOT NULL DEFAULT 'normal' COMMENT '状态:normal=正常,hidden=停用',
+  `weigh` int(10) unsigned NOT NULL DEFAULT '0' COMMENT '排序权重(越大越靠前)',
   `createtime` bigint(16) DEFAULT NULL COMMENT '创建时间',
   `updatetime` bigint(16) DEFAULT NULL COMMENT '更新时间',
   PRIMARY KEY (`id`),
@@ -22,6 +23,7 @@ CREATE TABLE `fa_split_number` (
   KEY `admin_id` (`admin_id`),
   KEY `split_link_id` (`split_link_id`),
   KEY `status` (`status`),
+  KEY `weigh` (`weigh`),
   KEY `number` (`number`)
 ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci COMMENT='分流号码表';
 

patches/application/admin/command/Install/split_number_weigh.sql

@@ -0,0 +1,7 @@
+-- 号码表：排序权重（可选，跳转轮转按 id 顺序；随机打乱通过新号码随机插入顺序实现）
+SET NAMES utf8mb4;
+
+ALTER TABLE `fa_split_number`
+  ADD COLUMN `weigh` int(10) unsigned NOT NULL DEFAULT '0' COMMENT '排序权重(越大越靠前)' AFTER `status`;
+
+UPDATE `fa_split_number` SET `weigh` = `id` WHERE `weigh` = 0;

patches/application/admin/command/Install/split_ticket_sync.sql

@@ -0,0 +1,20 @@
+-- 工单云控定时同步：扩展字段 + 手动同步权限节点
+SET NAMES utf8mb4;
+
+ALTER TABLE `fa_split_ticket`
+  ADD COLUMN `sync_fail_count` int(10) unsigned NOT NULL DEFAULT '0' COMMENT '连续同步失败次数' AFTER `sync_message`,
+  ADD COLUMN `speed_snapshot_count` int(10) unsigned NOT NULL DEFAULT '0' COMMENT '速度计算基准完成数' AFTER `sync_fail_count`,
+  ADD COLUMN `speed_snapshot_time` bigint(16) DEFAULT NULL COMMENT '速度计算基准时间' AFTER `speed_snapshot_count`;
+
+ALTER TABLE `fa_split_number`
+  ADD COLUMN `platform_status` enum('online','offline','unknown') NOT NULL DEFAULT 'unknown' COMMENT '云控平台在线状态' AFTER `manual_manage`,
+  ADD COLUMN `last_sync_visit_count` int(10) unsigned NOT NULL DEFAULT '0' COMMENT '上次同步时访问次数' AFTER `platform_status`,
+  ADD COLUMN `last_sync_inbound_count` int(10) unsigned NOT NULL DEFAULT '0' COMMENT '上次同步时进线人数' AFTER `last_sync_visit_count`,
+  ADD COLUMN `no_inbound_click_streak` int(10) unsigned NOT NULL DEFAULT '0' COMMENT '进线无增长期间连续点击增量' AFTER `last_sync_inbound_count`;
+
+INSERT INTO `fa_auth_rule` (`type`, `pid`, `name`, `title`, `icon`, `condition`, `remark`, `ismenu`, `createtime`, `updatetime`, `weigh`, `status`)
+SELECT 'file', m.id, 'split.ticket/sync', '同步状态', 'fa fa-circle-o', '', '', 0, UNIX_TIMESTAMP(), UNIX_TIMESTAMP(), 0, 'normal'
+FROM `fa_auth_rule` m
+WHERE m.name = 'split.ticket' AND m.ismenu = 1
+  AND NOT EXISTS (SELECT 1 FROM `fa_auth_rule` WHERE `name` = 'split.ticket/sync' LIMIT 1)
+LIMIT 1;

patches/application/admin/command/SplitSyncTickets.php

@@ -0,0 +1,60 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\admin\command;
+
+use app\common\service\SplitTicketSyncLogger;
+use app\common\service\SplitTicketSyncService;
+use think\console\Command;
+use think\console\Input;
+use think\console\input\Option;
+use think\console\Output;
+
+/**
+ * 工单云控定时同步 CLI
+ *
+ * 用法：
+ *   php think split:sync-tickets
+ *   php think split:sync-tickets --ticket=12
+ */
+class SplitSyncTickets extends Command
+{
+    protected function configure(): void
+    {
+        $this->setName('split:sync-tickets')
+            ->addOption('ticket', 't', Option::VALUE_OPTIONAL, '指定工单 ID（强制同步，忽略周期）', '')
+            ->setDescription('同步分流工单云控数据');
+    }
+
+    protected function execute(Input $input, Output $output): void
+    {
+        set_time_limit(0);
+        SplitTicketSyncLogger::log('cli', 'command start', [
+            'ticketOption' => trim((string) $input->getOption('ticket')),
+            'appDebug'     => SplitTicketSyncLogger::isEnabled(),
+        ]);
+        $service = new SplitTicketSyncService();
+        $ticketId = trim((string) $input->getOption('ticket'));
+
+        if ($ticketId !== '' && ctype_digit($ticketId)) {
+            $result = $service->syncOne((int) $ticketId, true);
+            if (!empty($result['skipped'])) {
+                $output->writeln('<comment>跳过: ' . ($result['message'] ?? '') . '</comment>');
+                return;
+            }
+            if ($result['success']) {
+                $output->writeln('<info>工单 #' . $ticketId . ' 同步成功</info>');
+            } else {
+                $output->writeln('<error>工单 #' . $ticketId . ' 同步失败: ' . ($result['message'] ?? '') . '</error>');
+            }
+            return;
+        }
+
+        $count = $service->syncDueTickets();
+        $output->writeln('<info>本次处理工单数: ' . $count . '</info>');
+        if (SplitTicketSyncLogger::isEnabled()) {
+            $output->writeln('<comment>调试日志已写入 runtime/log/split_sync.log</comment>');
+        }
+    }
+}

patches/application/admin/controller/split/Number.php

@@ -33,6 +33,9 @@ class Number extends Backend
 
     protected $modelSceneValidate = true;
 
+    /** @var string */
+    protected $multiFields = 'status,manual_manage';
+
     /** @var string[] */
     protected $noNeedRight = ['script'];
 
@@ -58,6 +61,7 @@ class Number extends Backend
         $this->assignconfig('numberTypeList', $this->model->getNumberTypeList());
         $this->assignconfig('statusList', $this->model->getStatusList());
         $this->assignconfig('manualManageList', $this->model->getManualManageList());
+        $this->assignconfig('platformStatusList', $this->model->getPlatformStatusList());
 
         $this->setupPatchFrontend();
     }
@@ -126,6 +130,59 @@ class Number extends Backend
         return (string) $this->view->fetch($file);
     }
 
+    /**
+     * 列表状态开关：手动关闭时标记 manual_manage=1，防止同步自动恢复开启
+     *
+     * @param string $ids
+     */
+    public function multi($ids = '')
+    {
+        if (!$this->request->isPost()) {
+            $this->error(__('Invalid parameters'));
+        }
+        $ids = $ids ?: $this->request->post('ids', '');
+        if ($ids === '') {
+            $this->error(__('Parameter %s can not be empty', 'ids'));
+        }
+
+        $params = $this->request->post('params', '');
+        parse_str((string) $params, $values);
+        if (!isset($values['status'])) {
+            parent::multi($ids);
+            return;
+        }
+
+        if ((string) $values['status'] === 'hidden') {
+            $values['manual_manage'] = 1;
+        } elseif ((string) $values['status'] === 'normal') {
+            $values['manual_manage'] = 0;
+        }
+
+        $adminIds = $this->getDataLimitAdminIds();
+        if (is_array($adminIds)) {
+            $this->model->where($this->dataLimitField, 'in', $adminIds);
+        }
+        $count = 0;
+        Db::startTrans();
+        try {
+            $list = $this->model->where($this->model->getPk(), 'in', $ids)->select();
+            foreach ($list as $item) {
+                $count += $item->allowField(true)->isUpdate(true)->save($values);
+            }
+            Db::commit();
+        } catch (ValidateException $e) {
+            Db::rollback();
+            $this->error($e->getMessage());
+        } catch (PDOException|Exception $e) {
+            Db::rollback();
+            $this->error($e->getMessage());
+        }
+        if ($count > 0) {
+            $this->success();
+        }
+        $this->error(__('No rows were updated'));
+    }
+
     /**
      * @return string|Json
      * @throws DbException

patches/application/admin/controller/split/Ticket.php

@@ -7,6 +7,9 @@ namespace app\admin\controller\split;
 use app\admin\model\split\Link as LinkModel;
 use app\admin\model\split\Ticket as TicketModel;
 use app\common\controller\Backend;
+use app\common\service\SplitTicketRuleService;
+use app\common\service\SplitTicketSyncLogger;
+use app\common\service\SplitTicketSyncService;
 use think\Db;
 use think\Lang;
 use think\Loader;
@@ -55,6 +58,12 @@ class Ticket extends Backend
         $this->assignconfig('ticketTypeList', $this->model->getTicketTypeList());
         $this->assignconfig('numberTypeList', $this->model->getNumberTypeList());
         $this->assignconfig('statusList', $this->model->getStatusList());
+        $this->assignconfig([
+            'syncConfirmMsg'           => __('Sync confirm'),
+            'syncBackgroundStartedMsg' => __('Sync background started'),
+            'syncInProgressMsg'        => __('Sync in progress'),
+            'syncTicketStartedMsg'     => __('Sync ticket started'),
+        ]);
 
         $this->setupPatchFrontend();
     }
@@ -199,11 +208,127 @@ class Ticket extends Backend
             $params['sync_status'],
             $params['sync_time'],
             $params['sync_message'],
+            $params['sync_fail_count'],
+            $params['speed_snapshot_count'],
+            $params['speed_snapshot_time'],
             $params['click_count']
         );
         return $params;
     }
 
+    /**
+     * 手动同步选中工单
+     */
+    public function sync(): void
+    {
+        if (!$this->request->isPost()) {
+            $this->error(__('Invalid parameters'));
+        }
+        $ids = $this->request->post('ids', '');
+        if ($ids === '') {
+            $this->error(__('Parameter %s can not be empty', 'ids'));
+        }
+        $adminIds = $this->getDataLimitAdminIds();
+        $pk = $this->model->getPk();
+        $list = $this->model->where($pk, 'in', $ids)->select();
+        if (!$list || count($list) === 0) {
+            $this->error(__('No Results were found'));
+        }
+
+        SplitTicketSyncLogger::log('web', 'manual sync request', [
+            'ids'      => $ids,
+            'appDebug' => SplitTicketSyncLogger::isEnabled(),
+        ]);
+
+        $service = new SplitTicketSyncService();
+        $ok = 0;
+        $fail = 0;
+        $messages = [];
+
+        foreach ($list as $row) {
+            if (is_array($adminIds) && !in_array((int) $row[$this->dataLimitField], $adminIds, true)) {
+                $fail++;
+                $messages[] = '#' . $row['id'] . ': 无权限';
+                continue;
+            }
+            $result = $service->syncOne((int) $row['id'], true);
+            if ($result['success']) {
+                $ok++;
+            } else {
+                $fail++;
+                $messages[] = '#' . $row['id'] . ': ' . ($result['message'] ?? '失败');
+            }
+        }
+
+        $summary = sprintf('成功 %d 条，失败 %d 条', $ok, $fail);
+        if ($fail > 0) {
+            $summary .= '；' . implode('；', array_slice($messages, 0, 5));
+        }
+        $this->success($summary);
+    }
+
+    /**
+     * 批量更新：工单状态变更时联动号码
+     *
+     * @param string $ids
+     */
+    public function multi($ids = '')
+    {
+        if (!$this->request->isPost()) {
+            $this->error(__('Invalid parameters'));
+        }
+        $ids = $ids ?: $this->request->post('ids', '');
+        if ($ids === '') {
+            $this->error(__('Parameter %s can not be empty', 'ids'));
+        }
+
+        $params = $this->request->post('params', '');
+        parse_str((string) $params, $values);
+        $ruleService = new SplitTicketRuleService();
+
+        if (isset($values['status'])) {
+            $pk = $this->model->getPk();
+            $adminIds = $this->getDataLimitAdminIds();
+            $query = $this->model->where($pk, 'in', $ids);
+            if (is_array($adminIds)) {
+                $query->where($this->dataLimitField, 'in', $adminIds);
+            }
+            $rows = $query->select();
+            if (!$rows || count($rows) === 0) {
+                $this->error(__('No Results were found'));
+            }
+
+            $count = 0;
+            Db::startTrans();
+            try {
+                foreach ($rows as $item) {
+                    $count += $item->allowField(true)->isUpdate(true)->save($values);
+                }
+                Db::commit();
+            } catch (ValidateException $e) {
+                Db::rollback();
+                $this->error($e->getMessage());
+            } catch (PDOException|Exception $e) {
+                Db::rollback();
+                $this->error($e->getMessage());
+            }
+
+            foreach ($rows as $row) {
+                $fresh = $this->model->get($row['id']);
+                if ($fresh) {
+                    $ruleService->syncNumbersWithTicketStatus($fresh);
+                }
+            }
+
+            if ($count > 0) {
+                $this->success();
+            }
+            $this->error(__('No rows were updated'));
+        }
+
+        parent::multi($ids);
+    }
+
     /**
      * @return string
      * @throws DbException
@@ -244,7 +369,7 @@ class Ticket extends Backend
         if ($result === false) {
             $this->error(__('No rows were inserted'));
         }
-        $this->success();
+        $this->success('', null, ['id' => (int) $this->model->id]);
     }
 
     /**
@@ -277,6 +402,7 @@ class Ticket extends Backend
         if (($params['number_type'] ?? '') !== 'custom') {
             $params['number_type_custom'] = '';
         }
+        $oldStatus = (string) ($row['status'] ?? 'hidden');
         $result = false;
         Db::startTrans();
         try {
@@ -297,6 +423,12 @@ class Ticket extends Backend
         if ($result === false) {
             $this->error(__('No rows were updated'));
         }
+        if (isset($params['status']) && (string) $params['status'] !== $oldStatus) {
+            $fresh = $this->model->get($row['id']);
+            if ($fresh) {
+                (new SplitTicketRuleService())->syncNumbersWithTicketStatus($fresh);
+            }
+        }
         $this->success();
     }
 

patches/application/admin/lang/zh-cn/split/number.php

@@ -13,6 +13,10 @@ return [
     'Inbound_count'         => '进线人数',
     'Status'                => '状态',
     'Manual_manage'         => '手动管理',
+    'Platform_status'       => '平台状态',
+    'Platform status online'  => '在线',
+    'Platform status offline' => '离线',
+    'Platform status unknown' => '未知',
     'Createtime'            => '创建时间',
     'Section basic'         => '基础信息',
     'Status normal'         => '正常',

patches/application/admin/lang/zh-cn/split/ticket.php

@@ -24,10 +24,18 @@ return [
     'Number_count'          => '号码数量',
     'Number_count_detail'   => '离线 %s / 封号 %s',
     'Sync_status'           => '同步状态',
+    'Sync_status_btn'       => '同步状态',
+    'Sync running'          => '正在同步，请稍候…',
+    'Sync confirm'          => '确定同步所选工单吗？任务将在后台执行，完成后自动提示结果。',
+    'Sync background started' => '同步任务已在后台执行，请稍候…',
+    'Sync in progress'      => '同步中',
+    'Sync ticket started'   => '正在同步工单',
+    'Sync done'             => '同步完成',
     'Sync status success'   => '同步成功',
     'Sync status error'     => '同步异常',
     'Sync status pending'   => '待同步',
-    'Sync display success'  => '同步成功 / 在线人数 %s',
+    'Sync display success'  => '同步成功 / 在线 %s',
+    'Sync display pending'  => '待同步',
     'Sync display error'    => '同步异常',
     'Createtime'            => '创建时间',
     'Section basic'         => '基础信息',

patches/application/admin/model/split/Number.php

@@ -15,6 +15,21 @@ class Number extends Model
 {
     protected $name = 'split_number';
 
+    protected static function init(): void
+    {
+        self::beforeInsert(function (self $row): void {
+            if ((int) ($row['weigh'] ?? 0) > 0) {
+                return;
+            }
+            $linkId = (int) ($row['split_link_id'] ?? 0);
+            if ($linkId <= 0) {
+                return;
+            }
+            $maxWeigh = (int) self::where('split_link_id', $linkId)->max('weigh');
+            $row->setAttr('weigh', $maxWeigh + 1);
+        });
+    }
+
     protected $autoWriteTimestamp = 'integer';
 
     protected $createTime = 'createtime';
@@ -26,6 +41,7 @@ class Number extends Model
         'link_url_text',
         'status_text',
         'manual_manage_text',
+        'platform_status_text',
     ];
 
     /**
@@ -65,6 +81,18 @@ class Number extends Model
         ];
     }
 
+    /**
+     * @return array<string, string>
+     */
+    public function getPlatformStatusList(): array
+    {
+        return [
+            'online'  => __('Platform status online'),
+            'offline' => __('Platform status offline'),
+            'unknown' => __('Platform status unknown'),
+        ];
+    }
+
     /**
      * 关联分流链接
      */
@@ -123,6 +151,13 @@ class Number extends Model
         return $list[$key] ?? $key;
     }
 
+    public function getPlatformStatusTextAttr($value, $data): string
+    {
+        $key = (string) ($data['platform_status'] ?? 'unknown');
+        $list = $this->getPlatformStatusList();
+        return $list[$key] ?? $key;
+    }
+
     /**
      * 根据链接码生成完整分流 URL
      */

patches/application/admin/model/split/Ticket.php

@@ -127,7 +127,7 @@ class Ticket extends Model
         $total = (int) ($data['ticket_total'] ?? 0);
         $complete = (int) ($data['complete_count'] ?? 0);
         if ($total <= 0) {
-            return '—';
+            return '0%';
         }
         $percent = round($complete / $total * 100, 2);
         return $percent . '%';
@@ -163,6 +163,9 @@ class Ticket extends Model
         if ($status === 'success') {
             return sprintf((string) __('Sync display success'), $online);
         }
+        if ($status === 'pending') {
+            return (string) __('Sync display pending');
+        }
         return (string) __('Sync display error');
     }
 

patches/application/admin/view/split/ticket/index.html

@@ -1,3 +1,29 @@
+<style>
+    .split-ticket-sync-pending {
+        display: inline-flex;
+        align-items: center;
+        gap: 6px;
+        font-weight: 600;
+        color: #31708f;
+        white-space: nowrap;
+    }
+    .split-ticket-sync-pending .fa-spinner {
+        color: #5bc0de;
+    }
+    .split-ticket-sync-pending .split-ticket-sync-label::after {
+        content: '';
+        display: inline-block;
+        width: 1.2em;
+        text-align: left;
+        animation: split-ticket-sync-dots 1.4s steps(4, end) infinite;
+    }
+    @keyframes split-ticket-sync-dots {
+        0%, 20% { content: ''; }
+        40% { content: '.'; }
+        60% { content: '..'; }
+        80%, 100% { content: '...'; }
+    }
+</style>
 <div class="panel panel-default panel-intro">
     <div class="panel-heading">
         {:build_heading(null,FALSE)}
@@ -11,6 +37,7 @@
                         <a href="javascript:;" class="btn btn-success btn-add {:$auth->check('split.ticket/add')?'':'hide'}" title="{:__('Add')}"><i class="fa fa-plus"></i> {:__('Add')}</a>
                         <a href="javascript:;" class="btn btn-success btn-edit btn-disabled disabled {:$auth->check('split.ticket/edit')?'':'hide'}" title="{:__('Edit')}"><i class="fa fa-pencil"></i> {:__('Edit')}</a>
                         <a href="javascript:;" class="btn btn-danger btn-del btn-disabled disabled {:$auth->check('split.ticket/del')?'':'hide'}" title="{:__('Delete')}"><i class="fa fa-trash"></i> {:__('Delete')}</a>
+                        <a href="javascript:;" class="btn btn-info btn-sync btn-disabled disabled {:$auth->check('split.ticket/sync')?'':'hide'}" title="{:__('Sync_status_btn')}"><i class="fa fa-refresh"></i> {:__('Sync_status_btn')}</a>
                     </div>
                     <table id="table" class="table table-striped table-bordered table-hover table-nowrap"
                            data-operate-edit="{:$auth->check('split.ticket/edit')}"

patches/application/common/library/scrm/AbstractScrmSpider.php

@@ -0,0 +1,233 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\library\scrm;
+
+use app\common\service\SplitTicketSyncLogger;
+use Exception;
+
+/**
+ * 云控蜘蛛抽象基类（Node Headless 拦截 + 翻页 + 清洗）
+ */
+abstract class AbstractScrmSpider implements ScrmSpiderInterface
+{
+    public const MODE_FETCH = 'fetch';
+
+    public const MODE_UI = 'ui_click';
+
+    protected string $nodeHost;
+
+    public function __construct(string $nodeHost = 'http://127.0.0.1:3001')
+    {
+        $this->nodeHost = rtrim($nodeHost, '/');
+    }
+
+    /** @return array<string, mixed> */
+    abstract protected function getSpiderConfig(): array;
+
+    /**
+     * @param array<string, mixed>|null $countData
+     */
+    abstract protected function extractListTotalPages($listFirstPageData, $countData = null);
+
+    /**
+     * @return array<string, mixed>
+     */
+    abstract protected function buildListPageParams(int $page): array;
+
+    /** @return array<string, mixed> */
+    abstract protected function getUiPaginationConfig(): array;
+
+    /**
+     * @param mixed $detailData
+     * @param array<int, mixed> $allListPagesData
+     */
+    abstract protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData;
+
+    public function run(): UnifiedScrmData
+    {
+        $config = $this->getSpiderConfig();
+        SplitTicketSyncLogger::log('spider', 'run start', [
+            'nodeHost'       => $this->nodeHost,
+            'pageUrl'        => $config['pageUrl'] ?? '',
+            'listApi'        => $config['listApi'] ?? '',
+            'paginationMode' => $config['paginationMode'] ?? self::MODE_FETCH,
+        ]);
+
+        $listApi = (string) ($config['listApi'] ?? '');
+        $detailApi = $config['detailApi'] ?? null;
+        $countApi = $config['countApi'] ?? null;
+
+        $apiUrlsToIntercept = [$listApi];
+        if ($detailApi) {
+            $apiUrlsToIntercept[] = $detailApi;
+        }
+        if ($countApi) {
+            $apiUrlsToIntercept[] = $countApi;
+        }
+
+        $initResult = $this->requestNode('/api/auth-and-intercept', [
+            'pageUrl'     => $config['pageUrl'],
+            'apiUrls'     => $apiUrlsToIntercept,
+            'authActions' => $config['authActions'] ?? [],
+        ]);
+
+        if (empty($initResult['success'])) {
+            SplitTicketSyncLogger::log('spider', 'auth-and-intercept failed', [
+                'error' => $initResult['error'] ?? '未知',
+            ]);
+            throw new Exception('初始化失败: ' . ($initResult['error'] ?? '未知'));
+        }
+
+        $interceptedApis = $initResult['interceptedApis'];
+        SplitTicketSyncLogger::log('spider', 'auth-and-intercept ok', [
+            'intercepted' => array_keys($interceptedApis),
+        ]);
+        $cookies = $initResult['cookies'];
+
+        if (!isset($interceptedApis[$listApi])) {
+            throw new Exception("致命错误：未能拦截到必须的列表接口 [{$listApi}]");
+        }
+
+        $detailData = $detailApi && isset($interceptedApis[$detailApi])
+            ? $interceptedApis[$detailApi]['data'] : null;
+        $countData = $countApi && isset($interceptedApis[$countApi])
+            ? $interceptedApis[$countApi]['data'] : null;
+
+        $listApiNode = $interceptedApis[$listApi];
+        $allListPagesData = [$listApiNode['data']];
+
+        $totalPages = $this->extractListTotalPages($listApiNode['data'], $countData);
+        $mode = $config['paginationMode'] ?? self::MODE_FETCH;
+        SplitTicketSyncLogger::log('spider', 'pagination plan', [
+            'totalPages' => $totalPages,
+            'mode'       => $mode,
+        ]);
+
+        if ($totalPages > 1 || $totalPages === null) {
+            if ($mode === self::MODE_FETCH && $totalPages !== null) {
+                $paramList = [];
+                for ($page = 2; $page <= $totalPages; $page++) {
+                    $paramList[] = $this->buildListPageParams($page);
+                }
+
+                $fetchResult = $this->requestNode('/api/batch-fetch', [
+                    'tasks' => [[
+                        'apiPath'   => $listApi,
+                        'fullUrl'   => $listApiNode['url'],
+                        'headers'   => $listApiNode['headers'] ?? '',
+                        'paramList' => $paramList,
+                        'method'    => $config['listMethod'] ?? 'GET',
+                    ]],
+                    'cookies' => $cookies,
+                ], 120);
+
+                if (!empty($fetchResult['success'])) {
+                    foreach ($fetchResult['results'][$listApi] as $pResult) {
+                        if (!empty($pResult['success'])) {
+                            $allListPagesData[] = $pResult['data'];
+                        }
+                    }
+                }
+            } elseif ($mode === self::MODE_UI) {
+                $uiConfig = $this->getUiPaginationConfig();
+                $firstPageData = $listApiNode['data'];
+                $clicksToPerform = ($totalPages === null) ? 9999 : ($totalPages - 1);
+
+                $uiResult = $this->requestNode('/api/ui-pagination', [
+                    'apiUrl'          => $listApi,
+                    'pageUrl'         => $config['pageUrl'],
+                    'nextBtnSelector' => $uiConfig['nextBtnSelector'] ?? '',
+                    'waitMs'          => $uiConfig['waitMs'] ?? 2000,
+                    'clicksToPerform' => $clicksToPerform,
+                    'cookies'         => $cookies,
+                    'firstPageData'   => $firstPageData,
+                    'authActions'     => $config['authActions'] ?? [],
+                ], 1200);
+
+                if (!empty($uiResult['success']) && !empty($uiResult['data'])) {
+                    foreach ($uiResult['data'] as $pageData) {
+                        $allListPagesData[] = $pageData;
+                    }
+                }
+            }
+        }
+
+        $result = $this->parseToUnifiedData($detailData, $allListPagesData);
+        SplitTicketSyncLogger::log('spider', 'run done', [
+            'todayNewCount' => $result->todayNewCount,
+            'totalOnline'   => $result->totalOnline,
+            'totalOffline'  => $result->totalOffline,
+            'total'         => $result->total,
+            'numberCount'   => count($result->numbers),
+        ]);
+        return $result;
+    }
+
+    /**
+     * @param array<string, mixed> $payload
+     * @return array<string, mixed>
+     */
+    protected function requestNode(string $endpoint, array $payload, int $timeout = 60): array
+    {
+        $url = $this->nodeHost . $endpoint;
+        $started = microtime(true);
+        SplitTicketSyncLogger::log('node_request', 'POST ' . $endpoint, [
+            'url'     => $url,
+            'timeout' => $timeout,
+            'payload' => $payload,
+        ]);
+
+        $ch = curl_init($url);
+        curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
+        curl_setopt($ch, CURLOPT_POST, true);
+        curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($payload, JSON_UNESCAPED_UNICODE));
+        curl_setopt($ch, CURLOPT_HTTPHEADER, ['Content-Type: application/json']);
+        curl_setopt($ch, CURLOPT_TIMEOUT, $timeout);
+        $response = curl_exec($ch);
+        $httpCode = (int) curl_getinfo($ch, CURLINFO_HTTP_CODE);
+        $elapsedMs = (int) round((microtime(true) - $started) * 1000);
+        if (curl_errno($ch)) {
+            $err = curl_error($ch);
+            curl_close($ch);
+            SplitTicketSyncLogger::log('node_response', 'curl error on ' . $endpoint, [
+                'httpCode'  => $httpCode,
+                'elapsedMs' => $elapsedMs,
+                'error'     => $err,
+            ]);
+            throw new Exception($err);
+        }
+        curl_close($ch);
+        $decoded = json_decode((string) $response, true);
+        $summary = is_array($decoded) ? self::summarizeNodeResponse($decoded) : ['raw' => mb_substr((string) $response, 0, 300, 'UTF-8')];
+        SplitTicketSyncLogger::log('node_response', 'POST ' . $endpoint, array_merge([
+            'httpCode'     => $httpCode,
+            'elapsedMs'    => $elapsedMs,
+            'responseSize' => strlen((string) $response),
+        ], $summary));
+        return is_array($decoded) ? $decoded : [];
+    }
+
+    /**
+     * @param array<string, mixed> $decoded
+     * @return array<string, mixed>
+     */
+    private static function summarizeNodeResponse(array $decoded): array
+    {
+        $summary = [
+            'success' => $decoded['success'] ?? null,
+            'error'   => $decoded['error'] ?? null,
+        ];
+        if (isset($decoded['interceptedApis']) && is_array($decoded['interceptedApis'])) {
+            $summary['interceptedApis'] = array_keys($decoded['interceptedApis']);
+        }
+        if (isset($decoded['results']) && is_array($decoded['results'])) {
+            $summary['resultApis'] = array_keys($decoded['results']);
+        }
+        if (isset($decoded['data']) && is_array($decoded['data'])) {
+            $summary['dataPages'] = count($decoded['data']);
+        }
+        return $summary;
+    }
+}

patches/application/common/library/scrm/ScrmSpiderInterface.php

@@ -0,0 +1,18 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\library\scrm;
+
+/**
+ * 云控蜘蛛统一接口
+ */
+interface ScrmSpiderInterface
+{
+    /**
+     * 执行抓取并返回统一数据
+     *
+     * @throws \Exception
+     */
+    public function run(): UnifiedScrmData;
+}

patches/application/common/library/scrm/UnifiedScrmData.php

@@ -0,0 +1,50 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\library\scrm;
+
+/**
+ * 云控蜘蛛统一返回数据结构
+ */
+class UnifiedScrmData
+{
+    /** @var int 今日新增（完成数量） */
+    public int $todayNewCount = 0;
+
+    /** @var int 在线号码数 */
+    public int $totalOnline = 0;
+
+    /** @var int 离线号码数 */
+    public int $totalOffline = 0;
+
+    /** @var array<int, array{number:string,status:string,newFollowersToday:int}> */
+    public array $numbers = [];
+
+    /** @var int 号码总数 */
+    public int $total = 0;
+
+    /**
+     * @param string $number 号码
+     * @param bool $isOnline 是否在线
+     * @param int $newFollowersToday 今日进线
+     */
+    public function addNumber(string $number, bool $isOnline, int $newFollowersToday = 0): void
+    {
+        $number = trim($number);
+        if ($number === '') {
+            return;
+        }
+        $this->numbers[] = [
+            'number'            => $number,
+            'status'            => $isOnline ? 'online' : 'offline',
+            'newFollowersToday' => max(0, $newFollowersToday),
+        ];
+
+        if ($isOnline) {
+            $this->totalOnline++;
+        } else {
+            $this->totalOffline++;
+        }
+    }
+}

patches/application/common/library/scrm/spider/A2cSpider.php

@@ -0,0 +1,98 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\library\scrm\spider;
+
+use app\common\library\scrm\AbstractScrmSpider;
+use app\common\library\scrm\UnifiedScrmData;
+
+/**
+ * A2C 云控蜘蛛
+ */
+class A2cSpider extends AbstractScrmSpider
+{
+    private const API_LIST = '/api/talk/counter/share/record/list';
+
+    private const API_DETAILS = '/api/talk/counter/share/detail';
+
+    private const DEFAULT_PER_PAGE_COUNT = 20;
+
+    private string $pageUrl;
+
+    private string $account;
+
+    private string $password;
+
+    private UnifiedScrmData $unifiedData;
+
+    public function __construct(
+        string $pageUrl,
+        string $account = '',
+        string $password = '',
+        string $nodeHost = 'http://127.0.0.1:3001'
+    ) {
+        parent::__construct($nodeHost);
+        $this->pageUrl = $pageUrl;
+        $this->account = $account;
+        $this->password = $password;
+        $this->unifiedData = new UnifiedScrmData();
+    }
+
+    protected function getSpiderConfig(): array
+    {
+        return [
+            'pageUrl'        => $this->pageUrl,
+            'listApi'        => self::API_LIST,
+            'detailApi'      => self::API_DETAILS,
+            'listMethod'     => 'POST',
+            'paginationMode' => self::MODE_UI,
+            'authActions'    => [
+                ['type' => 'wait', 'ms' => 2000],
+            ],
+        ];
+    }
+
+    protected function extractListTotalPages($listFirstPageData, $countData = null)
+    {
+        $total = (int) ($listFirstPageData['data']['total'] ?? 0);
+        $this->unifiedData->total = $total;
+        if ($total <= self::DEFAULT_PER_PAGE_COUNT) {
+            return 1;
+        }
+        return (int) ceil($total / self::DEFAULT_PER_PAGE_COUNT);
+    }
+
+    protected function buildListPageParams(int $page): array
+    {
+        return ['page' => $page, 'pageSize' => self::DEFAULT_PER_PAGE_COUNT];
+    }
+
+    protected function getUiPaginationConfig(): array
+    {
+        return [
+            'nextBtnSelector' => '.btn-next',
+            'waitMs'          => 2000,
+        ];
+    }
+
+    protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData
+    {
+        $unifiedData = $this->unifiedData;
+        if ($detailData) {
+            $unifiedData->todayNewCount = (int) ($detailData['data']['newFollowersToday'] ?? 0);
+        }
+        foreach ($allListPagesData as $pageRaw) {
+            $records = $pageRaw['data']['rows'] ?? [];
+            foreach ($records as $item) {
+                if (empty($item['account'])) {
+                    continue;
+                }
+                $number = (string) $item['account'];
+                $isOnline = isset($item['numberStatus']) && (int) $item['numberStatus'] === 1;
+                $unifiedData->addNumber($number, $isOnline, (int) ($item['newFollowersToday'] ?? 0));
+            }
+        }
+        return $unifiedData;
+    }
+}

patches/application/common/library/scrm/spider/HaiwangSpider.php

@@ -0,0 +1,101 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\library\scrm\spider;
+
+use app\common\library\scrm\AbstractScrmSpider;
+use app\common\library\scrm\UnifiedScrmData;
+
+/**
+ * 海王云控蜘蛛
+ */
+class HaiwangSpider extends AbstractScrmSpider
+{
+    private const API_LIST = '/webApi/accountshow/list';
+
+    private const DEFAULT_PER_PAGE_COUNT = 10;
+
+    private string $pageUrl;
+
+    private string $account;
+
+    private string $password;
+
+    private UnifiedScrmData $unifiedData;
+
+    public function __construct(
+        string $pageUrl,
+        string $account = '',
+        string $password = '',
+        string $nodeHost = 'http://127.0.0.1:3001'
+    ) {
+        parent::__construct($nodeHost);
+        $this->pageUrl = $pageUrl;
+        $this->account = $account;
+        $this->password = $password;
+        $this->unifiedData = new UnifiedScrmData();
+    }
+
+    protected function getSpiderConfig(): array
+    {
+        return [
+            'pageUrl'        => $this->pageUrl,
+            'listApi'        => self::API_LIST,
+            'listMethod'     => 'POST',
+            'paginationMode' => self::MODE_UI,
+            'authActions'    => [
+                ['type' => 'type', 'selector' => 'input[type="password"]', 'value' => $this->password],
+                ['type' => 'press', 'key' => 'Enter'],
+                ['type' => 'wait', 'ms' => 2000],
+            ],
+        ];
+    }
+
+    protected function extractListTotalPages($listFirstPageData, $countData = null)
+    {
+        $total = (int) ($listFirstPageData['data']['total'] ?? 0);
+        $this->unifiedData->total = $total;
+        if ($total <= self::DEFAULT_PER_PAGE_COUNT) {
+            return 1;
+        }
+        return (int) ceil($total / self::DEFAULT_PER_PAGE_COUNT);
+    }
+
+    protected function buildListPageParams(int $page): array
+    {
+        return ['page' => $page, 'limit' => self::DEFAULT_PER_PAGE_COUNT];
+    }
+
+    protected function getUiPaginationConfig(): array
+    {
+        return [
+            'nextBtnSelector' => '.btn-next',
+            'waitMs'          => 2000,
+        ];
+    }
+
+    protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData
+    {
+        $unifiedData = $this->unifiedData;
+        foreach ($allListPagesData as $pageRaw) {
+            $records = $pageRaw['data']['items'] ?? [];
+            foreach ($records as $item) {
+                if (empty($item['acclist_account'])) {
+                    continue;
+                }
+                $number = (string) $item['acclist_account'];
+                $isOnline = isset($item['acclist_status']) && (int) $item['acclist_status'] === 2;
+                $unifiedData->addNumber(
+                    $number,
+                    $isOnline,
+                    (int) ($item['account_statistics_today_effective'] ?? 0)
+                );
+            }
+        }
+        if (!empty($allListPagesData[0]['data']['shareStatistics']['sharecode_statistics_today_contact_effective'])) {
+            $unifiedData->todayNewCount = (int) $allListPagesData[0]['data']['shareStatistics']['sharecode_statistics_today_contact_effective'];
+        }
+        return $unifiedData;
+    }
+}

patches/application/common/library/scrm/spider/HuojianSpider.php

@@ -0,0 +1,89 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\library\scrm\spider;
+
+use app\common\library\scrm\AbstractScrmSpider;
+use app\common\library\scrm\UnifiedScrmData;
+
+/**
+ * 火箭云控蜘蛛
+ */
+class HuojianSpider extends AbstractScrmSpider
+{
+    private const API_LIST = '/prod-api1/biz/counter/link/share/';
+
+    private string $pageUrl;
+
+    private string $account;
+
+    private string $password;
+
+    private UnifiedScrmData $unifiedData;
+
+    public function __construct(
+        string $pageUrl,
+        string $account = '',
+        string $password = '',
+        string $nodeHost = 'http://127.0.0.1:3001'
+    ) {
+        parent::__construct($nodeHost);
+        $this->pageUrl = $pageUrl;
+        $this->account = $account;
+        $this->password = $password;
+        $this->unifiedData = new UnifiedScrmData();
+    }
+
+    protected function getSpiderConfig(): array
+    {
+        return [
+            'pageUrl'        => $this->pageUrl,
+            'listApi'        => self::API_LIST,
+            'listMethod'     => 'POST',
+            'paginationMode' => self::MODE_UI,
+            'authActions'    => [
+                ['type' => 'vue_fill', 'selector' => '.el-message-box__input input', 'value' => $this->password],
+                ['type' => 'wait', 'ms' => 500],
+                ['type' => 'vue_click', 'selector' => '.el-message-box__btns .el-button--primary'],
+                ['type' => 'wait', 'ms' => 2000],
+            ],
+        ];
+    }
+
+    protected function extractListTotalPages($listFirstPageData, $countData = null)
+    {
+        return 1;
+    }
+
+    protected function buildListPageParams(int $page): array
+    {
+        return [];
+    }
+
+    protected function getUiPaginationConfig(): array
+    {
+        return [];
+    }
+
+    protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData
+    {
+        $unifiedData = $this->unifiedData;
+        $unifiedData->todayNewCount = (int) ($allListPagesData[0]['data']['counterWorker']['newTodayFriend'] ?? 0);
+        $count = 0;
+        foreach ($allListPagesData as $pageRaw) {
+            $records = $pageRaw['data']['counterCsAccountVo'] ?? [];
+            foreach ($records as $item) {
+                if (empty($item['accountLogin'])) {
+                    continue;
+                }
+                $number = (string) $item['accountLogin'];
+                $isOnline = isset($item['accountStatus']) && (int) $item['accountStatus'] === 1;
+                $count++;
+                $unifiedData->addNumber($number, $isOnline, (int) ($item['newTodayFriend'] ?? 0));
+            }
+        }
+        $unifiedData->total = $count;
+        return $unifiedData;
+    }
+}

patches/application/common/library/scrm/spider/SsCustomerSpider.php

@@ -0,0 +1,102 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\library\scrm\spider;
+
+use app\common\library\scrm\AbstractScrmSpider;
+use app\common\library\scrm\UnifiedScrmData;
+
+/**
+ * SS云控(Customer) 蜘蛛
+ */
+class SsCustomerSpider extends AbstractScrmSpider
+{
+    private const API_LIST = '/sys/share/report/get-customer-analysis-dimension-list';
+
+    private const API_DETAILS = '/sys/share/report/get-customer-analysis-statistics';
+
+    private const DEFAULT_PER_PAGE_COUNT = 20;
+
+    private string $pageUrl;
+
+    private string $account;
+
+    private string $password;
+
+    private UnifiedScrmData $unifiedData;
+
+    public function __construct(
+        string $pageUrl,
+        string $account = '',
+        string $password = '',
+        string $nodeHost = 'http://127.0.0.1:3001'
+    ) {
+        parent::__construct($nodeHost);
+        $this->pageUrl = $pageUrl;
+        $this->account = $account;
+        $this->password = $password;
+        $this->unifiedData = new UnifiedScrmData();
+    }
+
+    protected function getSpiderConfig(): array
+    {
+        return [
+            'pageUrl'        => $this->pageUrl,
+            'listApi'        => self::API_LIST,
+            'detailApi'      => self::API_DETAILS,
+            'listMethod'     => 'POST',
+            'paginationMode' => self::MODE_UI,
+            'authActions'    => [
+                ['type' => 'wait', 'ms' => 2000],
+                ['type' => 'type', 'selector' => 'input[type="password"]', 'value' => $this->password],
+                ['type' => 'press', 'key' => 'Enter'],
+                ['type' => 'wait', 'ms' => 3000],
+                [
+                    'type'     => 'vue_click',
+                    'selector' => 'button[class*="reports-customers__dimension"]',
+                    'text'     => 'social media accounts',
+                ],
+                ['type' => 'wait', 'ms' => 3000],
+            ],
+        ];
+    }
+
+    protected function extractListTotalPages($listFirstPageData, $countData = null)
+    {
+        return null;
+    }
+
+    protected function buildListPageParams(int $page): array
+    {
+        return ['page' => $page, 'pageSize' => self::DEFAULT_PER_PAGE_COUNT];
+    }
+
+    protected function getUiPaginationConfig(): array
+    {
+        return [
+            'nextBtnSelector' => '.arco-pagination-item-next',
+            'waitMs'          => 2000,
+        ];
+    }
+
+    protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData
+    {
+        $unifiedData = $this->unifiedData;
+        if ($detailData) {
+            $unifiedData->todayNewCount = (int) ($detailData['data']['distinct_contacts_total'] ?? 0);
+        }
+        foreach ($allListPagesData as $pageRaw) {
+            $records = $pageRaw['data']['list'] ?? [];
+            foreach ($records as $item) {
+                if (empty($item['channel_tag'])) {
+                    continue;
+                }
+                $number = (string) $item['channel_tag'];
+                $unifiedData->addNumber($number, true, (int) ($item['distinct_contacts_total'] ?? 0));
+            }
+        }
+        $unifiedData->total = count($unifiedData->numbers);
+        return $unifiedData;
+    }
+}

patches/application/common/library/scrm/spider/XingheSpider.php

@@ -0,0 +1,93 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\library\scrm\spider;
+
+use app\common\library\scrm\AbstractScrmSpider;
+use app\common\library\scrm\UnifiedScrmData;
+
+/**
+ * 星河云控蜘蛛
+ */
+class XingheSpider extends AbstractScrmSpider
+{
+    private const API_LIST = '/share/share/api_yinliu_count.html';
+
+    private const DEFAULT_PER_PAGE_COUNT = 10;
+
+    private string $pageUrl;
+
+    private string $account;
+
+    private string $password;
+
+    private UnifiedScrmData $unifiedData;
+
+    public function __construct(
+        string $pageUrl,
+        string $account = '',
+        string $password = '',
+        string $nodeHost = 'http://127.0.0.1:3001'
+    ) {
+        parent::__construct($nodeHost);
+        $this->pageUrl = $pageUrl;
+        $this->account = $account;
+        $this->password = $password;
+        $this->unifiedData = new UnifiedScrmData();
+    }
+
+    protected function getSpiderConfig(): array
+    {
+        return [
+            'pageUrl'        => $this->pageUrl,
+            'listApi'        => self::API_LIST,
+            'listMethod'     => 'GET',
+            'paginationMode' => self::MODE_FETCH,
+            'authActions'    => [
+                ['type' => 'wait', 'ms' => 2000],
+            ],
+        ];
+    }
+
+    protected function extractListTotalPages($listFirstPageData, $countData = null)
+    {
+        $total = (int) ($listFirstPageData['count'] ?? 0);
+        $this->unifiedData->total = $total;
+        $this->unifiedData->todayNewCount = (int) ($listFirstPageData['totalRow']['day_sum'] ?? 0);
+        if ($total <= self::DEFAULT_PER_PAGE_COUNT) {
+            return 1;
+        }
+        return (int) ceil($total / self::DEFAULT_PER_PAGE_COUNT);
+    }
+
+    protected function buildListPageParams(int $page): array
+    {
+        return ['page' => $page, 'limit' => self::DEFAULT_PER_PAGE_COUNT];
+    }
+
+    protected function getUiPaginationConfig(): array
+    {
+        return [
+            'nextBtnSelector' => '.layui-laypage-next',
+            'waitMs'          => 2000,
+        ];
+    }
+
+    protected function parseToUnifiedData($detailData, array $allListPagesData): UnifiedScrmData
+    {
+        $unifiedData = $this->unifiedData;
+        foreach ($allListPagesData as $pageRaw) {
+            $records = $pageRaw['data'] ?? [];
+            foreach ($records as $item) {
+                if (empty($item['user'])) {
+                    continue;
+                }
+                $number = (string) $item['user'];
+                $isOnline = isset($item['online']) && (int) $item['online'] === 1;
+                $unifiedData->addNumber($number, $isOnline, (int) ($item['day_sum'] ?? 0));
+            }
+        }
+        return $unifiedData;
+    }
+}

patches/application/common/service/SplitAutoReplyService.php

@@ -90,4 +90,16 @@ class SplitAutoReplyService
         $lines = self::parseLines($stored);
         return implode("\n", $lines);
     }
+
+    /**
+     * 从多行回复语中随机抽取一条（无配置时返回空字符串）
+     */
+    public static function pickRandomLine(string $raw): string
+    {
+        $lines = self::parseLines($raw);
+        if ($lines === []) {
+            return '';
+        }
+        return $lines[array_rand($lines)];
+    }
 }

patches/application/common/service/SplitFriendUrlBuilder.php

@@ -11,9 +11,15 @@ class SplitFriendUrlBuilder
 {
     /**
      * 构建跳转 URL；无法构建时返回空字符串
+     *
+     * @param string $whatsAppReplyText 仅 WhatsApp 类型使用，预填消息文案（urlencode 在内部处理）
      */
-    public static function build(string $numberType, string $number, string $numberTypeCustom = ''): string
-    {
+    public static function build(
+        string $numberType,
+        string $number,
+        string $numberTypeCustom = '',
+        string $whatsAppReplyText = ''
+    ): string {
         $number = trim($number);
         if ($number === '') {
             return '';
@@ -21,7 +27,7 @@ class SplitFriendUrlBuilder
 
         switch ($numberType) {
             case 'whatsapp':
-                return self::buildWhatsApp($number);
+                return self::buildWhatsApp($number, $whatsAppReplyText);
             case 'telegram':
                 return self::buildTelegram($number);
             case 'line':
@@ -34,16 +40,22 @@ class SplitFriendUrlBuilder
     }
 
     /**
-     * WhatsApp：https://api.whatsapp.com/send?phone= 仅数字
+     * WhatsApp：https://api.whatsapp.com/send?phone= 仅数字，可选 &text= 预填消息
      */
-    private static function buildWhatsApp(string $number): string
+    private static function buildWhatsApp(string $number, string $replyText = ''): string
     {
         $digits = preg_replace('/\D+/', '', $number) ?? '';
         if ($digits === '') {
             return '';
         }
 
-        return 'https://api.whatsapp.com/send?phone=' . $digits;
+        $url = 'https://api.whatsapp.com/send?phone=' . $digits;
+        $replyText = trim($replyText);
+        if ($replyText !== '') {
+            $url .= '&text=' . rawurlencode($replyText);
+        }
+
+        return $url;
     }
 
     /**

patches/application/common/service/SplitNumberWeighService.php

@@ -0,0 +1,24 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\service;
+
+use app\admin\model\split\Link;
+
+/**
+ * 分流链接随机打乱配置读取
+ */
+class SplitNumberWeighService
+{
+    /**
+     * 链接是否开启随机打乱（新号码按随机插入顺序写入，跳转按 id 顺序轮转）
+     */
+    public static function isRandomShuffleEnabled(int $linkId): bool
+    {
+        if ($linkId <= 0) {
+            return false;
+        }
+        return (int) Link::where('id', $linkId)->value('random_shuffle') === 1;
+    }
+}

patches/application/common/service/SplitRedirectService.php

@@ -72,7 +72,17 @@ class SplitRedirectService
             ? (string) ($picked['number_type_custom'] ?? '')
             : (string) $picked->getAttr('number_type_custom');
 
-        $redirectUrl = SplitFriendUrlBuilder::build($numberType, $numberValue, $numberCustom);
+        $whatsAppReplyText = '';
+        if ($numberType === 'whatsapp') {
+            $whatsAppReplyText = SplitAutoReplyService::pickRandomLine((string) $link->getAttr('auto_reply'));
+        }
+
+        $redirectUrl = SplitFriendUrlBuilder::build(
+            $numberType,
+            $numberValue,
+            $numberCustom,
+            $whatsAppReplyText
+        );
         if ($redirectUrl === '') {
             return null;
         }

patches/application/common/service/SplitScrmSpiderFactory.php

@@ -0,0 +1,65 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\service;
+
+use app\common\library\scrm\ScrmSpiderInterface;
+use app\common\library\scrm\spider\A2cSpider;
+use app\common\library\scrm\spider\HaiwangSpider;
+use app\common\library\scrm\spider\HuojianSpider;
+use app\common\library\scrm\spider\SsCustomerSpider;
+use app\common\library\scrm\spider\XingheSpider;
+
+/**
+ * 工单类型 -> 云控蜘蛛工厂
+ *
+ * 新增云控类型：在 spider/ 下新增类并在此注册 ticket_type => Class
+ */
+class SplitScrmSpiderFactory
+{
+    /** @var array<string, class-string<ScrmSpiderInterface>> */
+    private const MAP = [
+        'a2c'         => A2cSpider::class,
+        'haiwang'     => HaiwangSpider::class,
+        'huojian'     => HuojianSpider::class,
+        'xinghe'      => XingheSpider::class,
+        'ss_customer' => SsCustomerSpider::class,
+        // ceo_scrm 等未实现类型：新增 spider 类后在此注册
+    ];
+
+    /**
+     * @return class-string<ScrmSpiderInterface>|null
+     */
+    public static function resolveClass(string $ticketType): ?string
+    {
+        $ticketType = trim($ticketType);
+        return self::MAP[$ticketType] ?? null;
+    }
+
+    /**
+     * 是否已实现蜘蛛
+     */
+    public static function isSupported(string $ticketType): bool
+    {
+        return self::resolveClass($ticketType) !== null;
+    }
+
+    /**
+     * @return ScrmSpiderInterface|null
+     */
+    public static function create(
+        string $ticketType,
+        string $pageUrl,
+        string $account = '',
+        string $password = '',
+        string $nodeHost = ''
+    ): ?ScrmSpiderInterface {
+        $class = self::resolveClass($ticketType);
+        if ($class === null) {
+            return null;
+        }
+        $host = $nodeHost !== '' ? $nodeHost : SplitSyncConfigService::getNodeHost();
+        return new $class($pageUrl, $account, $password, $host);
+    }
+}

patches/application/common/service/SplitSyncConfigService.php

@@ -0,0 +1,62 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\service;
+
+use think\Config;
+use think\Db;
+
+/**
+ * 工单云控同步相关系统配置读取
+ */
+class SplitSyncConfigService
+{
+    private const DEFAULT_NODE_HOST = 'http://127.0.0.1:3001';
+
+    /**
+     * Node Headless 服务根地址
+     */
+    public static function getNodeHost(): string
+    {
+        $value = self::getConfigValue('split_scrm_node_host');
+        $value = trim($value);
+        return $value !== '' ? rtrim($value, '/') : self::DEFAULT_NODE_HOST;
+    }
+
+    /**
+     * 连续同步失败多少次后自动暂停工单（0 表示不因失败暂停）
+     */
+    public static function getFailPauseThreshold(): int
+    {
+        $value = self::getConfigValue('split_sync_fail_pause_threshold');
+        if ($value === '') {
+            return 5;
+        }
+        return max(0, (int) $value);
+    }
+
+    /**
+     * 指定工单类型的自动同步周期（分钟），0 表示不自动同步
+     */
+    public static function getIntervalMinutes(string $ticketType): int
+    {
+        $ticketType = trim($ticketType);
+        if ($ticketType === '') {
+            return 0;
+        }
+        $key = 'split_sync_interval_' . $ticketType;
+        $value = self::getConfigValue($key);
+        return max(0, (int) $value);
+    }
+
+    private static function getConfigValue(string $name): string
+    {
+        $site = Config::get('site.' . $name);
+        if ($site !== null && $site !== '') {
+            return (string) $site;
+        }
+        $db = Db::name('config')->where('name', $name)->value('value');
+        return $db !== null ? (string) $db : '';
+    }
+}

patches/application/common/service/SplitTicketNumberSyncService.php

@@ -0,0 +1,182 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\service;
+
+use app\admin\model\split\Number;
+use app\admin\model\split\Ticket;
+use app\common\library\scrm\UnifiedScrmData;
+use think\Db;
+
+/**
+ * 工单同步结果写入号码表
+ */
+class SplitTicketNumberSyncService
+{
+    /**
+     * 将蜘蛛返回的号码列表同步到号码管理
+     */
+    public function syncFromUnifiedData(Ticket $ticket, UnifiedScrmData $data): void
+    {
+        $adminId = (int) $ticket['admin_id'];
+        $linkId = (int) $ticket['split_link_id'];
+        $ticketName = (string) $ticket['ticket_name'];
+        if ($linkId <= 0 || $ticketName === '') {
+            return;
+        }
+
+        $randomShuffle = SplitNumberWeighService::isRandomShuffleEnabled($linkId);
+
+        // 使用独立 number 字段存储，避免纯数字号码作为数组 key 被 PHP 自动转为 int
+        $syncedNumbers = [];
+        foreach ($data->numbers as $row) {
+            $number = self::normalizeNumber($row['number'] ?? '');
+            if ($number === '') {
+                continue;
+            }
+            $syncedNumbers[] = [
+                'number' => $number,
+                'row'    => $row,
+            ];
+        }
+
+        $existingList = Number::where('admin_id', $adminId)
+            ->where('split_link_id', $linkId)
+            ->where('ticket_name', $ticketName)
+            ->select();
+
+        $existingMap = [];
+        foreach ($existingList as $item) {
+            $existingMap[(string) $item['number']] = $item;
+        }
+
+        $syncedNumberSet = [];
+        $pendingInserts = [];
+        foreach ($syncedNumbers as $entry) {
+            $number = $entry['number'];
+            $row = $entry['row'];
+            $syncedNumberSet[$number] = true;
+            $platformStatus = ($row['status'] ?? '') === 'online' ? 'online' : 'offline';
+            $newFollowers = (int) ($row['newFollowersToday'] ?? 0);
+
+            if (isset($existingMap[$number])) {
+                $this->updateExistingNumber($existingMap[$number], $platformStatus, $newFollowers);
+                continue;
+            }
+
+            $pendingInserts[] = [
+                'number'          => $number,
+                'platform_status' => $platformStatus,
+                'new_followers'   => $newFollowers,
+            ];
+        }
+
+        if ($pendingInserts !== []) {
+            // 随机打乱：打乱待插入批次顺序，按随机顺序逐条 insert 以获得乱序自增 id
+            if ($randomShuffle && count($pendingInserts) > 1) {
+                shuffle($pendingInserts);
+            }
+            foreach ($pendingInserts as $item) {
+                $this->insertNumber(
+                    $ticket,
+                    $item['number'],
+                    $item['platform_status'],
+                    $item['new_followers']
+                );
+            }
+        }
+
+        foreach ($existingMap as $number => $item) {
+            if (isset($syncedNumberSet[$number])) {
+                continue;
+            }
+            if ((int) $item['manual_manage'] === 1) {
+                continue;
+            }
+            Number::where('id', (int) $item['id'])->update([
+                'status'     => 'hidden',
+                'updatetime' => time(),
+            ]);
+        }
+    }
+
+    /**
+     * @param Number $row
+     */
+    private function updateExistingNumber($row, string $platformStatus, int $newFollowers): void
+    {
+        $update = [
+            'platform_status' => $platformStatus,
+            'updatetime'      => time(),
+        ];
+
+        if ((int) $row['manual_manage'] === 1) {
+            Number::where('id', (int) $row['id'])->update($update);
+            return;
+        }
+
+        // 进线人数由同步写入，最终开关由 applyNumberRules 统一判定（单号上限/下号比率等）
+        $update['inbound_count'] = max(0, $newFollowers);
+        Number::where('id', (int) $row['id'])->update($update);
+    }
+
+    private function insertNumber(
+        Ticket $ticket,
+        string $number,
+        string $platformStatus,
+        int $newFollowers
+    ): void {
+        $now = time();
+        $data = [
+            'admin_id'           => (int) $ticket['admin_id'],
+            'split_link_id'      => (int) $ticket['split_link_id'],
+            'ticket_name'        => (string) $ticket['ticket_name'],
+            'number'             => $number,
+            'number_type'        => (string) $ticket['number_type'],
+            'number_type_custom' => (string) ($ticket['number_type_custom'] ?? ''),
+            'visit_count'        => 0,
+            'inbound_count'      => max(0, $newFollowers),
+            'manual_manage'      => 0,
+            'platform_status'    => $platformStatus,
+            'status'             => 'hidden',
+            'createtime'         => $now,
+            'updatetime'         => $now,
+        ];
+
+        try {
+            Db::name('split_number')->insert($data);
+        } catch (\Throwable $e) {
+            $exists = Number::where('split_link_id', (int) $ticket['split_link_id'])
+                ->where('number', $number)
+                ->find();
+            if ($exists) {
+                $this->updateExistingNumber($exists, $platformStatus, $newFollowers);
+            }
+        }
+    }
+
+    /**
+     * 统一号码为字符串（云控 API 可能返回 int）
+     */
+    private static function normalizeNumber($value): string
+    {
+        if ($value === null || $value === '') {
+            return '';
+        }
+        return trim((string) $value);
+    }
+
+    /**
+     * 汇总工单进线人数（仅开启状态的号码）
+     */
+    public function sumInboundForTicket(Ticket $ticket): int
+    {
+        $sum = Number::where('admin_id', (int) $ticket['admin_id'])
+            ->where('split_link_id', (int) $ticket['split_link_id'])
+            ->where('ticket_name', (string) $ticket['ticket_name'])
+            ->where('status', 'normal')
+            ->sum('inbound_count');
+        return (int) $sum;
+    }
+}

patches/application/common/service/SplitTicketRuleService.php

@@ -0,0 +1,195 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\service;
+
+use app\admin\model\split\Number;
+use app\admin\model\split\Ticket;
+
+/**
+ * 工单与号码业务规则（单号上限、下号比率、时间窗口、完成量自动开关）
+ */
+class SplitTicketRuleService
+{
+    /**
+     * 同步后应用全部规则并写回工单/号码
+     */
+    public function applyAfterSync(Ticket $ticket, int $completeCount): void
+    {
+        $this->applyTicketStatusRules($ticket, $completeCount);
+        $fresh = Ticket::get((int) $ticket['id']);
+        if ($fresh) {
+            if ((string) $fresh['status'] === 'hidden') {
+                $this->cascadeTicketClosedToNumbers($fresh);
+            }
+            $this->applyNumberRules($fresh);
+        }
+    }
+
+    /**
+     * 同步流程：工单因时间/完成量等原因关闭时，联动关闭非手动号码
+     */
+    public function cascadeTicketClosedToNumbers(Ticket $ticket): void
+    {
+        if ((string) ($ticket['status'] ?? 'hidden') !== 'hidden') {
+            return;
+        }
+        Number::where('admin_id', (int) $ticket['admin_id'])
+            ->where('split_link_id', (int) $ticket['split_link_id'])
+            ->where('ticket_name', (string) $ticket['ticket_name'])
+            ->where('manual_manage', 0)
+            ->update([
+                'status'     => 'hidden',
+                'updatetime' => time(),
+            ]);
+    }
+
+    /**
+     * 手动切换工单状态时，联动非手动管理的号码
+     */
+    public function syncNumbersWithTicketStatus(Ticket $ticket): void
+    {
+        $ticketStatus = (string) ($ticket['status'] ?? 'hidden');
+        if ($ticketStatus === 'hidden') {
+            $this->cascadeTicketClosedToNumbers($ticket);
+            return;
+        }
+        $this->applyNumberRules($ticket);
+    }
+
+    /**
+     * 工单处于开启状态时，将云控在线的非手动号码设为开启
+     *
+     * @deprecated 请使用 applyNumberRules（会校验单号上限/下号比率）
+     */
+    public function syncOnlineNumbersWhenTicketOpen(Ticket $ticket): void
+    {
+        $this->applyNumberRules($ticket);
+    }
+
+    /**
+     * 单号上限、下号比率、云控在线状态、工单开关综合决定号码状态
+     */
+    public function applyNumberRules(Ticket $ticket): void
+    {
+        $orderLimit = (int) ($ticket['order_limit'] ?? 0);
+        $assignRatio = (int) ($ticket['assign_ratio'] ?? 0);
+
+        $numbers = Number::where('admin_id', (int) $ticket['admin_id'])
+            ->where('split_link_id', (int) $ticket['split_link_id'])
+            ->where('ticket_name', (string) $ticket['ticket_name'])
+            ->select();
+
+        foreach ($numbers as $number) {
+            $visitCount = (int) $number['visit_count'];
+            $inboundCount = (int) $number['inbound_count'];
+            $lastVisit = (int) ($number['last_sync_visit_count'] ?? 0);
+            $lastInbound = (int) ($number['last_sync_inbound_count'] ?? 0);
+            $streak = (int) ($number['no_inbound_click_streak'] ?? 0);
+
+            if ($visitCount > $lastVisit && $inboundCount <= $lastInbound) {
+                $streak += ($visitCount - $lastVisit);
+            } elseif ($inboundCount > $lastInbound) {
+                $streak = 0;
+            }
+
+            $update = [
+                'no_inbound_click_streak' => $streak,
+                'last_sync_visit_count'   => $visitCount,
+                'last_sync_inbound_count' => $inboundCount,
+                'updatetime'              => time(),
+            ];
+
+            // 手动管理（含用户手动关闭）的号码：仅更新统计字段，不改状态
+            if ((int) $number['manual_manage'] === 1) {
+                Number::where('id', (int) $number['id'])->update($update);
+                continue;
+            }
+
+            $update['status'] = $this->resolveAutomatedStatus(
+                $ticket,
+                (string) ($number['platform_status'] ?? 'unknown'),
+                $inboundCount,
+                $streak,
+                $orderLimit,
+                $assignRatio
+            );
+
+            Number::where('id', (int) $number['id'])->update($update);
+        }
+    }
+
+    /**
+     * 非手动管理号码的自动开关判定
+     */
+    private function resolveAutomatedStatus(
+        Ticket $ticket,
+        string $platformStatus,
+        int $inboundCount,
+        int $streak,
+        int $orderLimit,
+        int $assignRatio
+    ): string {
+        if ((string) ($ticket['status'] ?? 'hidden') !== 'normal') {
+            return 'hidden';
+        }
+        if ($platformStatus !== 'online') {
+            return 'hidden';
+        }
+        if ($orderLimit > 0 && $inboundCount >= $orderLimit) {
+            return 'hidden';
+        }
+        if ($assignRatio > 0 && $streak >= $assignRatio) {
+            return 'hidden';
+        }
+
+        return 'normal';
+    }
+
+    /**
+     * 完成量、时间窗口决定工单开关（定时与手动同步均适用）
+     */
+    public function applyTicketStatusRules(Ticket $ticket, int $completeCount): void
+    {
+        $status = $this->resolveTicketStatus($ticket, $completeCount);
+        if ($status !== (string) ($ticket['status'] ?? 'hidden')) {
+            Ticket::where('id', (int) $ticket['id'])->update([
+                'status'     => $status,
+                'updatetime' => time(),
+            ]);
+            $ticket['status'] = $status;
+        }
+    }
+
+    /**
+     * 是否处于允许同步/开启的时间窗口
+     */
+    public function isWithinTimeWindow(Ticket $ticket, ?int $now = null): bool
+    {
+        $now = $now ?? time();
+        $start = $ticket['start_time'] ?? null;
+        $end = $ticket['end_time'] ?? null;
+        if ($start !== null && $start !== '' && (int) $start > 0 && $now < (int) $start) {
+            return false;
+        }
+        if ($end !== null && $end !== '' && (int) $end > 0 && $now > (int) $end) {
+            return false;
+        }
+        return true;
+    }
+
+    private function resolveTicketStatus(Ticket $ticket, int $completeCount): string
+    {
+        if (!$this->isWithinTimeWindow($ticket)) {
+            return 'hidden';
+        }
+
+        $ticketTotal = (int) ($ticket['ticket_total'] ?? 0);
+        if ($ticketTotal > 0) {
+            return $completeCount >= $ticketTotal ? 'hidden' : 'normal';
+        }
+
+        return 'normal';
+    }
+}

patches/application/common/service/SplitTicketSyncLockService.php

@@ -0,0 +1,64 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\service;
+
+/**
+ * 工单同步互斥锁（基于 runtime 文件锁，不依赖 Cache/Redis 扩展）
+ */
+class SplitTicketSyncLockService
+{
+    private const LOCK_TTL = 1800;
+
+    /**
+     * 尝试获取锁
+     */
+    public function acquire(int $ticketId): bool
+    {
+        $path = $this->lockPath($ticketId);
+        if ($this->isStaleLock($path)) {
+            @unlink($path);
+        }
+        if (is_file($path)) {
+            return false;
+        }
+        $payload = json_encode([
+            'ticket_id' => $ticketId,
+            'pid'       => getmypid(),
+            'time'      => time(),
+        ], JSON_UNESCAPED_UNICODE);
+        $written = @file_put_contents($path, $payload, LOCK_EX);
+        return $written !== false;
+    }
+
+    /**
+     * 释放锁
+     */
+    public function release(int $ticketId): void
+    {
+        $path = $this->lockPath($ticketId);
+        if (is_file($path)) {
+            @unlink($path);
+        }
+    }
+
+    private function lockPath(int $ticketId): string
+    {
+        $runtime = defined('RUNTIME_PATH') ? RUNTIME_PATH : (dirname(__DIR__, 3) . '/runtime/');
+        $dir = $runtime . 'split_ticket_sync/';
+        if (!is_dir($dir)) {
+            @mkdir($dir, 0755, true);
+        }
+        return $dir . $ticketId . '.lock';
+    }
+
+    private function isStaleLock(string $path): bool
+    {
+        if (!is_file($path)) {
+            return false;
+        }
+        $mtime = (int) @filemtime($path);
+        return $mtime > 0 && (time() - $mtime) > self::LOCK_TTL;
+    }
+}

patches/application/common/service/SplitTicketSyncLogger.php

@@ -0,0 +1,114 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\service;
+
+use think\Config;
+
+/**
+ * 工单云控同步调试日志（仅 app_debug=true 时写入 runtime/log/split_sync.log）
+ */
+class SplitTicketSyncLogger
+{
+    private const LOG_FILE = 'split_sync.log';
+
+    private static ?string $ticketTag = null;
+
+    public static function isEnabled(): bool
+    {
+        return (bool) Config::get('app_debug');
+    }
+
+    public static function setTicketContext(?int $ticketId, ?string $ticketType = null): void
+    {
+        if ($ticketId === null || $ticketId <= 0) {
+            self::$ticketTag = null;
+            return;
+        }
+        $type = $ticketType !== null && $ticketType !== '' ? $ticketType : '-';
+        self::$ticketTag = sprintf('#%d(%s)', $ticketId, $type);
+    }
+
+    public static function clearTicketContext(): void
+    {
+        self::$ticketTag = null;
+    }
+
+    /**
+     * @param array<string, mixed> $context
+     */
+    public static function log(string $stage, string $message, array $context = []): void
+    {
+        if (!self::isEnabled()) {
+            return;
+        }
+
+        $context = self::sanitize($context);
+        $ctxJson = $context !== [] ? ' ' . json_encode($context, JSON_UNESCAPED_UNICODE) : '';
+        $line = sprintf(
+            "[%s] %s [%s] %s%s\n",
+            date('Y-m-d H:i:s'),
+            self::$ticketTag ?? '[global]',
+            $stage,
+            $message,
+            $ctxJson
+        );
+
+        $runtime = defined('RUNTIME_PATH') ? RUNTIME_PATH : (ROOT_PATH . 'runtime/');
+        $dir = $runtime . 'log/';
+        if (!is_dir($dir)) {
+            @mkdir($dir, 0755, true);
+        }
+        @file_put_contents($dir . self::LOG_FILE, $line, FILE_APPEND | LOCK_EX);
+    }
+
+    /**
+     * @param array<string, mixed> $context
+     * @return array<string, mixed>
+     */
+    private static function sanitize(array $context): array
+    {
+        $out = [];
+        foreach ($context as $key => $value) {
+            $lower = strtolower((string) $key);
+            if (in_array($lower, ['password', 'passwd', 'pwd', 'token', 'secret'], true)) {
+                continue;
+            }
+            if ($key === 'authActions' && is_array($value)) {
+                $out[$key] = self::sanitizeAuthActions($value);
+                continue;
+            }
+            if (is_array($value)) {
+                $out[$key] = self::sanitize($value);
+                continue;
+            }
+            if (is_string($value) && mb_strlen($value) > 800) {
+                $out[$key] = mb_substr($value, 0, 800, 'UTF-8') . '...(truncated)';
+                continue;
+            }
+            $out[$key] = $value;
+        }
+        return $out;
+    }
+
+    /**
+     * @param array<int, mixed> $actions
+     * @return array<int, mixed>
+     */
+    private static function sanitizeAuthActions(array $actions): array
+    {
+        $sanitized = [];
+        foreach ($actions as $action) {
+            if (!is_array($action)) {
+                $sanitized[] = $action;
+                continue;
+            }
+            if (array_key_exists('value', $action)) {
+                $action['value'] = '***';
+            }
+            $sanitized[] = $action;
+        }
+        return $sanitized;
+    }
+}

patches/application/common/service/SplitTicketSyncService.php

@@ -5,38 +5,233 @@ declare(strict_types=1);
 namespace app\common\service;
 
 use app\admin\model\split\Ticket;
+use app\common\library\scrm\UnifiedScrmData;
+use think\Db;
 use think\Exception;
 
 /**
- * 分流工单数据同步服务（骨架，后续按 ticket_type 对接各云控 API）
- *
- * 期望第三方接口 payload 字段映射：
- * - complete_count int 完成数量
- * - inbound_count int 进线人数
- * - speed_per_hour float 每小时进线人数
- * - number_count int 号码总数（含离线+封号）
- * - number_offline_count int 可选 离线数
- * - number_banned_count int 可选 封号数
- * - online_count int 在线人数
+ * 分流工单云控数据同步服务
  */
 class SplitTicketSyncService
 {
-    /**
-     * 同步单条工单（后续实现：按 ticket_type 选择适配器并请求 API）
-     */
-    public function syncOne(int $ticketId): bool
+    private SplitTicketNumberSyncService $numberSync;
+
+    private SplitTicketRuleService $ruleService;
+
+    private SplitTicketSyncLockService $lockService;
+
+    public function __construct()
     {
-        $ticket = Ticket::get($ticketId);
-        if (!$ticket) {
-            return false;
-        }
-        // TODO: 调用具体云控适配器获取 $payload
-        return false;
+        $this->numberSync = new SplitTicketNumberSyncService();
+        $this->ruleService = new SplitTicketRuleService();
+        $this->lockService = new SplitTicketSyncLockService();
     }
 
     /**
-     * 将同步结果写入工单表
+     * 同步单条工单
      *
+     * @return array{success:bool,message:string,skipped?:bool}
+     */
+    public function syncOne(int $ticketId, bool $force = false): array
+    {
+        $ticket = Ticket::get($ticketId);
+        if (!$ticket) {
+            SplitTicketSyncLogger::log('sync', 'ticket not found', ['ticketId' => $ticketId]);
+            return ['success' => false, 'message' => '工单不存在'];
+        }
+
+        SplitTicketSyncLogger::setTicketContext($ticketId, (string) $ticket['ticket_type']);
+        SplitTicketSyncLogger::log('sync', 'syncOne start', [
+            'force'         => $force,
+            'status'        => (string) $ticket['status'],
+            'syncFailCount' => (int) ($ticket['sync_fail_count'] ?? 0),
+            'syncTime'      => (int) ($ticket['sync_time'] ?? 0),
+            'pageUrl'       => (string) $ticket['ticket_url'],
+            'nodeHost'      => SplitSyncConfigService::getNodeHost(),
+        ]);
+
+        if (!$force) {
+            $skip = $this->shouldSkip($ticket);
+            if ($skip !== null) {
+                SplitTicketSyncLogger::log('sync', 'skipped', ['reason' => $skip]);
+                SplitTicketSyncLogger::clearTicketContext();
+                return ['success' => false, 'message' => $skip, 'skipped' => true];
+            }
+        }
+
+        if (!$this->lockService->acquire($ticketId)) {
+            SplitTicketSyncLogger::log('sync', 'lock busy', ['ticketId' => $ticketId]);
+            SplitTicketSyncLogger::clearTicketContext();
+            return ['success' => false, 'message' => '工单正在同步中', 'skipped' => true];
+        }
+
+        try {
+            $result = $this->doSync($ticket);
+            SplitTicketSyncLogger::log('sync', 'syncOne end', $result);
+            return $result;
+        } finally {
+            $this->lockService->release($ticketId);
+            SplitTicketSyncLogger::clearTicketContext();
+        }
+    }
+
+    /**
+     * 扫描到期工单并同步
+     */
+    public function syncDueTickets(): int
+    {
+        $count = 0;
+        $failThreshold = SplitSyncConfigService::getFailPauseThreshold();
+        $query = Ticket::where('status', 'normal');
+        if ($failThreshold > 0) {
+            $query->where('sync_fail_count', '<', $failThreshold);
+        }
+        $list = $query->select();
+
+        SplitTicketSyncLogger::log('cron', 'scan start', [
+            'candidateCount' => count($list),
+        ]);
+
+        foreach ($list as $ticket) {
+            $skip = $this->shouldSkip($ticket);
+            if ($skip !== null) {
+                SplitTicketSyncLogger::log('cron', 'candidate skipped', [
+                    'ticketId'   => (int) $ticket['id'],
+                    'ticketType' => (string) $ticket['ticket_type'],
+                    'reason'     => $skip,
+                ]);
+                continue;
+            }
+            $result = $this->syncOne((int) $ticket['id'], false);
+            if (!empty($result['skipped'])) {
+                continue;
+            }
+            $count++;
+        }
+
+        SplitTicketSyncLogger::log('cron', 'scan end', ['processedCount' => $count]);
+        return $count;
+    }
+
+    /**
+     * @return array{success:bool,message:string}
+     */
+    private function doSync(Ticket $ticket): array
+    {
+        $ticketType = (string) $ticket['ticket_type'];
+        $pageUrl = trim((string) $ticket['ticket_url']);
+        if ($pageUrl === '') {
+            SplitTicketSyncLogger::log('sync', 'empty pageUrl');
+            $this->markFailure($ticket, '工单链接为空');
+            return ['success' => false, 'message' => '工单链接为空'];
+        }
+
+        if (!SplitScrmSpiderFactory::isSupported($ticketType)) {
+            SplitTicketSyncLogger::log('sync', 'spider not supported', ['ticketType' => $ticketType]);
+            $this->markFailure($ticket, '工单类型尚未实现蜘蛛');
+            return ['success' => false, 'message' => '工单类型尚未实现蜘蛛'];
+        }
+
+        SplitTicketSyncLogger::log('sync', 'create spider', [
+            'ticketType' => $ticketType,
+            'hasAccount' => trim((string) ($ticket['account'] ?? '')) !== '',
+        ]);
+        $spider = SplitScrmSpiderFactory::create(
+            $ticketType,
+            $pageUrl,
+            (string) ($ticket['account'] ?? ''),
+            (string) ($ticket['password'] ?? '')
+        );
+        if ($spider === null) {
+            $this->markFailure($ticket, '无法创建蜘蛛实例');
+            return ['success' => false, 'message' => '无法创建蜘蛛实例'];
+        }
+
+        Db::startTrans();
+        try {
+            SplitTicketSyncLogger::log('sync', 'spider run begin');
+            $finalData = $spider->run();
+            if (!$finalData instanceof UnifiedScrmData) {
+                throw new Exception('蜘蛛返回数据无效');
+            }
+
+            $this->numberSync->syncFromUnifiedData($ticket, $finalData);
+
+            $completeCount = max(0, $finalData->todayNewCount);
+            $this->ruleService->applyTicketStatusRules($ticket, $completeCount);
+
+            $freshTicket = Ticket::get((int) $ticket['id']) ?: $ticket;
+            if ((string) $freshTicket['status'] === 'hidden') {
+                $this->ruleService->cascadeTicketClosedToNumbers($freshTicket);
+            }
+            // 号码开关最后统一由 applyNumberRules 判定（单号上限/下号比率/云控在线）
+            $this->ruleService->applyNumberRules($freshTicket);
+            $ticket = $freshTicket;
+
+            $inboundCount = $this->numberSync->sumInboundForTicket($ticket);
+            $speed = $this->calcSpeedPerHour($ticket, $completeCount);
+
+            $payload = [
+                'complete_count'       => $completeCount,
+                'inbound_count'        => $inboundCount,
+                'speed_per_hour'       => $speed['speed'],
+                'number_count'         => max(0, $finalData->total),
+                'number_offline_count' => max(0, $finalData->totalOffline),
+                'number_banned_count'  => 0,
+                'online_count'         => max(0, $finalData->totalOnline),
+                'sync_fail_count'      => 0,
+                'speed_snapshot_count' => $speed['snapshot_count'],
+                'speed_snapshot_time'  => $speed['snapshot_time'],
+            ];
+
+            $this->applySyncResult($ticket, $payload, true, '');
+            Db::commit();
+            SplitTicketSyncLogger::log('sync', 'db commit ok', $payload);
+            return ['success' => true, 'message' => '同步成功'];
+        } catch (\Throwable $e) {
+            Db::rollback();
+            $msg = mb_substr($e->getMessage(), 0, 255, 'UTF-8');
+            SplitTicketSyncLogger::log('sync', 'exception', [
+                'type'    => get_class($e),
+                'message' => $msg,
+                'file'    => $e->getFile(),
+                'line'    => $e->getLine(),
+            ]);
+            $this->markFailure($ticket, $msg);
+            return ['success' => false, 'message' => $msg];
+        }
+    }
+
+    private function shouldSkip(Ticket $ticket): ?string
+    {
+        if ((string) $ticket['status'] === 'hidden') {
+            return '工单已关闭';
+        }
+        $failThreshold = SplitSyncConfigService::getFailPauseThreshold();
+        if ($failThreshold > 0 && (int) ($ticket['sync_fail_count'] ?? 0) >= $failThreshold) {
+            return sprintf('连续同步失败超过%d次已暂停', $failThreshold);
+        }
+        if (!SplitScrmSpiderFactory::isSupported((string) $ticket['ticket_type'])) {
+            return '工单类型尚未实现';
+        }
+        $interval = SplitSyncConfigService::getIntervalMinutes((string) $ticket['ticket_type']);
+        if ($interval <= 0) {
+            return '该类型未配置自动同步周期';
+        }
+        $lastSync = (int) ($ticket['sync_time'] ?? 0);
+        $elapsed = $lastSync > 0 ? (time() - $lastSync) : null;
+        if ($lastSync > 0 && $elapsed !== null && $elapsed < ($interval * 60)) {
+            SplitTicketSyncLogger::log('sync', 'interval not reached', [
+                'intervalMinutes' => $interval,
+                'elapsedSeconds'  => $elapsed,
+                'needSeconds'     => $interval * 60,
+            ]);
+            return '未到同步周期';
+        }
+        return null;
+    }
+
+    /**
      * @param array<string, mixed> $payload
      */
     public function applySyncResult(Ticket $ticket, array $payload, bool $success, string $message = ''): void
@@ -52,9 +247,74 @@ class SplitTicketSyncService
             'sync_status'          => $success ? 'success' : 'error',
             'sync_time'            => time(),
             'sync_message'         => $success ? '' : mb_substr($message, 0, 255, 'UTF-8'),
+            'sync_fail_count'      => $success ? 0 : ((int) ($ticket['sync_fail_count'] ?? 0) + 1),
+            'speed_snapshot_count' => (int) ($payload['speed_snapshot_count'] ?? $ticket['speed_snapshot_count'] ?? 0),
+            'speed_snapshot_time'  => (int) ($payload['speed_snapshot_time'] ?? $ticket['speed_snapshot_time'] ?? 0),
         ];
         if (!$ticket->allowField(array_keys($data))->save($data)) {
             throw new Exception('工单同步结果保存失败');
         }
     }
+
+    private function markFailure(Ticket $ticket, string $message): void
+    {
+        $failCount = (int) ($ticket['sync_fail_count'] ?? 0) + 1;
+        $failThreshold = SplitSyncConfigService::getFailPauseThreshold();
+        $previousSyncStatus = (string) ($ticket['sync_status'] ?? 'pending');
+        $neverSyncedSuccessfully = $previousSyncStatus === 'pending' && (int) ($ticket['sync_time'] ?? 0) <= 0;
+        $update = [
+            'sync_status'     => 'error',
+            'sync_time'       => time(),
+            'sync_message'    => mb_substr($message, 0, 255, 'UTF-8'),
+            'sync_fail_count' => $failCount,
+        ];
+        // 新建工单首次同步失败：立即关闭；已同步过的工单仍按连续失败阈值关闭
+        if ($neverSyncedSuccessfully || ($failThreshold > 0 && $failCount >= $failThreshold)) {
+            $update['status'] = 'hidden';
+        }
+        $ticket->save($update);
+        if (isset($update['status']) && $update['status'] === 'hidden') {
+            $fresh = Ticket::get((int) $ticket['id']);
+            if ($fresh) {
+                $this->ruleService->cascadeTicketClosedToNumbers($fresh);
+            }
+        }
+    }
+
+    /**
+     * @return array{speed:float,snapshot_count:int,snapshot_time:int}
+     */
+    private function calcSpeedPerHour(Ticket $ticket, int $currentComplete): array
+    {
+        $now = time();
+        $snapshotTime = (int) ($ticket['speed_snapshot_time'] ?? 0);
+        $snapshotCount = (int) ($ticket['speed_snapshot_count'] ?? 0);
+
+        if ($snapshotTime <= 0) {
+            return [
+                'speed'           => 0.0,
+                'snapshot_count'  => $currentComplete,
+                'snapshot_time'   => $now,
+            ];
+        }
+
+        $elapsed = $now - $snapshotTime;
+        if ($elapsed >= 3600) {
+            return [
+                'speed'           => 0.0,
+                'snapshot_count'  => $currentComplete,
+                'snapshot_time'   => $now,
+            ];
+        }
+
+        $hours = $elapsed > 0 ? ($elapsed / 3600) : 0;
+        $delta = $currentComplete - $snapshotCount;
+        $speed = ($delta < 0 || $hours <= 0) ? 0.0 : round($delta / $hours, 2);
+
+        return [
+            'speed'           => $speed,
+            'snapshot_count'  => $snapshotCount,
+            'snapshot_time'   => $snapshotTime,
+        ];
+    }
 }

patches/public/assets/js/backend/split/number.js

@@ -42,6 +42,12 @@ define(['jquery', 'bootstrap', 'backend', 'table', 'form'], function ($, undefin
                         },
                         {field: 'visit_count', title: __('Visit_count'), operate: false, sortable: true},
                         {field: 'inbound_count', title: __('Inbound_count'), operate: false, sortable: true},
+                        {
+                            field: 'platform_status',
+                            title: __('Platform_status'),
+                            searchList: Config.platformStatusList,
+                            formatter: Controller.api.formatter.platformStatus
+                        },
                         {
                             field: 'status',
                             title: __('Status'),
@@ -98,6 +104,15 @@ define(['jquery', 'bootstrap', 'backend', 'table', 'form'], function ($, undefin
             Controller.api.bindevent();
         },
         api: {
+            formatter: {
+                platformStatus: function (value, row) {
+                    var text = row.platform_status_text != null && row.platform_status_text !== ''
+                        ? String(row.platform_status_text)
+                        : (Config.platformStatusList && Config.platformStatusList[value] ? Config.platformStatusList[value] : value);
+                    var cls = value === 'online' ? 'success' : (value === 'offline' ? 'default' : 'warning');
+                    return '<span class="text-' + cls + '">' + Fast.api.escape(text || '') + '</span>';
+                }
+            },
             bindevent: function () {
                 Form.api.bindevent($('form[role=form]'));
                 Controller.api.fixSelectPlaceholder();

patches/public/assets/js/backend/split/ticket.js

@@ -57,6 +57,7 @@ define(['jquery', 'bootstrap', 'backend', 'table', 'form'], function ($, undefin
                         },
                         {field: 'order_limit', title: __('Order_limit'), operate: false},
                         {field: 'assign_ratio', title: __('Assign_ratio'), operate: false},
+                        {field: 'ticket_total', title: __('Ticket_total'), operate: false, sortable: true},
                         {field: 'complete_count', title: __('Complete_count'), operate: false, sortable: true},
                         {
                             field: 'ticket_progress_text',
@@ -117,14 +118,130 @@ define(['jquery', 'bootstrap', 'backend', 'table', 'form'], function ($, undefin
             });
 
             Table.api.bindevent(table);
+            Controller.api.syncingTicketIds = [];
+            window.__splitTicketPendingPostAddSyncIds = window.__splitTicketPendingPostAddSyncIds || [];
+
+            table.on('load-success.bs.table', function () {
+                var pendingIds = window.__splitTicketPendingPostAddSyncIds;
+                if (!pendingIds || !pendingIds.length) {
+                    return;
+                }
+                window.__splitTicketPendingPostAddSyncIds = [];
+                Controller.api.startBackgroundSync(table, pendingIds, false);
+            });
+
+            table.on('check.bs.table uncheck.bs.table check-all.bs.table uncheck-all.bs.table', function () {
+                var ids = Table.api.selectedids(table);
+                $('.btn-sync').toggleClass('btn-disabled disabled', ids.length === 0);
+            });
+
+            $('.btn-sync').on('click', function (e) {
+                e.preventDefault();
+                e.stopPropagation();
+                var ids = Table.api.selectedids(table);
+                if (!ids.length) {
+                    Toastr.error(__('Please select at least one record'));
+                    return false;
+                }
+                var syncConfirmMsg = (typeof Config.syncConfirmMsg !== 'undefined' && Config.syncConfirmMsg)
+                    ? Config.syncConfirmMsg
+                    : '确定同步所选工单吗？任务将在后台执行，完成后自动提示结果。';
+                var syncBackgroundMsg = (typeof Config.syncBackgroundStartedMsg !== 'undefined' && Config.syncBackgroundStartedMsg)
+                    ? Config.syncBackgroundStartedMsg
+                    : '同步任务已在后台执行，请稍候…';
+                Layer.confirm(syncConfirmMsg, {icon: 3, title: __('Sync_status_btn')}, function (index) {
+                    Layer.close(index);
+                    Toastr.info(syncBackgroundMsg);
+                    Controller.api.startBackgroundSync(table, ids, true);
+                });
+                return false;
+            });
         },
         add: function () {
-            Controller.api.bindevent();
+            Form.api.bindevent($('form[role=form]'), function (data, ret) {
+                var ticketId = ret.data && ret.data.id ? parseInt(ret.data.id, 10) : 0;
+                var syncTicketMsg = (typeof Config.syncTicketStartedMsg !== 'undefined' && Config.syncTicketStartedMsg)
+                    ? Config.syncTicketStartedMsg
+                    : '正在同步工单';
+                if (ticketId > 0) {
+                    parent.__splitTicketPendingPostAddSyncIds = parent.__splitTicketPendingPostAddSyncIds || [];
+                    parent.__splitTicketPendingPostAddSyncIds.push(ticketId);
+                }
+                if (parent && parent.Toastr) {
+                    parent.Toastr.info(syncTicketMsg);
+                }
+                parent.$('.btn-refresh').trigger('click');
+                if (window.name) {
+                    var layerIndex = parent.Layer.getFrameIndex(window.name);
+                    parent.Layer.close(layerIndex);
+                }
+                return false;
+            });
+            Controller.api.fixSelectPlaceholder();
+            Controller.api.bindNumberTypeToggle();
+            Controller.api.bindEndTimeCheck();
         },
         edit: function () {
             Controller.api.bindevent();
         },
         api: {
+            /** @type {number[]} 正在手动同步的工单 ID */
+            syncingTicketIds: [],
+
+            /**
+             * 后台同步：标记「同步中」并请求 sync 接口
+             *
+             * @param {object} table bootstrapTable 实例
+             * @param {number[]} ids 工单 ID
+             * @param {boolean} disableSyncBtn 是否禁用工具栏同步按钮
+             */
+            startBackgroundSync: function (table, ids, disableSyncBtn) {
+                ids = (ids || []).map(function (id) {
+                    return parseInt(id, 10);
+                }).filter(function (id) {
+                    return !isNaN(id) && id > 0;
+                });
+                if (!ids.length) {
+                    return;
+                }
+                Controller.api.markTicketsSyncing(table, ids);
+                if (disableSyncBtn) {
+                    $('.btn-sync').addClass('btn-disabled disabled');
+                }
+                Fast.api.ajax({
+                    url: 'split.ticket/sync',
+                    data: {ids: ids.join(',')},
+                    loading: false
+                }, function () {
+                    Controller.api.finishTicketsSync(table);
+                }, function () {
+                    Controller.api.finishTicketsSync(table);
+                });
+            },
+
+            /**
+             * 将选中工单标记为「同步中」并刷新列表展示（不请求后端）
+             */
+            markTicketsSyncing: function (table, ids) {
+                Controller.api.syncingTicketIds = (ids || []).map(function (id) {
+                    return parseInt(id, 10);
+                }).filter(function (id) {
+                    return !isNaN(id) && id > 0;
+                });
+                var data = table.bootstrapTable('getData');
+                table.bootstrapTable('load', data);
+            },
+
+            /**
+             * 同步结束：清除标记并刷新列表数据
+             */
+            finishTicketsSync: function (table) {
+                Controller.api.syncingTicketIds = [];
+                table.bootstrapTable('refresh');
+                var ids = Table.api.selectedids(table);
+                $('.btn-sync').toggleClass('btn-disabled disabled', ids.length === 0);
+            },
+
             formatter: {
                 /**
                  * 工单类型：纯文本展示，无链接/标签样式
@@ -168,9 +285,27 @@ define(['jquery', 'bootstrap', 'backend', 'table', 'form'], function ($, undefin
                     return String(total);
                 },
                 syncDisplay: function (value, row) {
+                    var rowId = parseInt(row.id, 10);
+                    if (Controller.api.syncingTicketIds.indexOf(rowId) !== -1) {
+                        return Controller.api.formatter.syncingDisplayHtml();
+                    }
                     var text = value || '';
-                    var color = row.sync_status === 'success' ? 'success' : 'danger';
+                    var color = 'danger';
+                    if (row.sync_status === 'success') {
+                        color = 'success';
+                    } else if (row.sync_status === 'pending') {
+                        color = 'muted';
+                    }
                     return '<span class="text-' + color + '">' + Fast.api.escape(text) + '</span>';
+                },
+                syncingDisplayHtml: function () {
+                    var label = (typeof Config.syncInProgressMsg !== 'undefined' && Config.syncInProgressMsg)
+                        ? Config.syncInProgressMsg
+                        : '同步中';
+                    return '<span class="split-ticket-sync-pending">'
+                        + '<i class="fa fa-refresh fa-spin"></i>'
+                        + '<span class="split-ticket-sync-label">' + Fast.api.escape(label) + '</span>'
+                        + '</span>';
                 }
             },
             bindevent: function () {

patches/runtime/split_rr/999001.cnt

@@ -1 +1 @@
-4
+8