添加whatshub工单

application/common/service/SplitTicketSyncService.php

@@ -30,9 +30,10 @@ class SplitTicketSyncService
     /**
      * 同步单条工单
      *
+     * @param bool $dueValidated 为 true 时跳过 shouldSkip（由 syncDueTickets 预筛后传入）
      * @return array{success:bool,message:string,skipped?:bool}
      */
-    public function syncOne(int $ticketId, bool $force = false): array
+    public function syncOne(int $ticketId, bool $force = false, bool $dueValidated = false): array
     {
         $ticket = Ticket::get($ticketId);
         if (!$ticket) {
@@ -50,7 +51,7 @@ class SplitTicketSyncService
             'nodeHost'      => SplitSyncConfigService::getNodeHost(),
         ]);
 
-        if (!$force) {
+        if (!$force && !$dueValidated) {
             $skip = $this->shouldSkip($ticket);
             if ($skip !== null) {
                 SplitTicketSyncLogger::log('sync', 'skipped', ['reason' => $skip]);
@@ -76,23 +77,47 @@ class SplitTicketSyncService
     }
 
     /**
-     * 扫描到期工单并同步
+     * 扫描到期工单并同步（限流 + Node 队列感知）
      */
     public function syncDueTickets(): int
     {
-        $count = 0;
+        $maxPerRun = SplitSyncConfigService::getMaxTicketsPerCronRun();
+        $autoSyncTypes = $this->resolveAutoSyncTicketTypes();
+        if ($autoSyncTypes === []) {
+            SplitTicketSyncLogger::log('cron', 'scan skip', ['reason' => 'no auto-sync ticket types']);
+            return 0;
+        }
+
+        if (!SplitNodeHealthService::canAcceptWork()) {
+            SplitTicketSyncLogger::log('cron', 'scan skip', [
+                'reason' => 'node queue busy',
+                'queue'  => SplitNodeHealthService::getQueueSnapshot(),
+            ]);
+            return 0;
+        }
+
         $failThreshold = SplitSyncConfigService::getFailPauseThreshold();
-        $query = Ticket::where('status', 'normal');
+        $query = Ticket::where('status', 'normal')->whereIn('ticket_type', $autoSyncTypes);
         if ($failThreshold > 0) {
             $query->where('sync_fail_count', '<', $failThreshold);
         }
-        $list = $query->select();
+        // 多取候选：间隔过滤在 PHP 完成，优先同步最久未更新的工单
+        $list = $query->order('sync_time', 'asc')->order('id', 'asc')
+            ->limit($maxPerRun * 5)
+            ->select();
 
         SplitTicketSyncLogger::log('cron', 'scan start', [
             'candidateCount' => count($list),
+            'maxPerRun'      => $maxPerRun,
+            'autoSyncTypes'  => $autoSyncTypes,
+            'nodeQueue'      => SplitNodeHealthService::getQueueSnapshot(),
         ]);
 
+        $count = 0;
         foreach ($list as $ticket) {
+            if ($count >= $maxPerRun) {
+                break;
+            }
             $skip = $this->shouldSkip($ticket);
             if ($skip !== null) {
                 SplitTicketSyncLogger::log('cron', 'candidate skipped', [
@@ -102,7 +127,14 @@ class SplitTicketSyncService
                 ]);
                 continue;
             }
-            $result = $this->syncOne((int) $ticket['id'], false);
+            if (!SplitNodeHealthService::canAcceptWork()) {
+                SplitTicketSyncLogger::log('cron', 'node busy, stop batch', [
+                    'processed' => $count,
+                    'queue'     => SplitNodeHealthService::getQueueSnapshot(),
+                ]);
+                break;
+            }
+            $result = $this->syncOne((int) $ticket['id'], false, true);
             if (!empty($result['skipped'])) {
                 continue;
             }
@@ -113,6 +145,22 @@ class SplitTicketSyncService
         return $count;
     }
 
+    /**
+     * 已配置自动同步周期且已实现蜘蛛的工单类型
+     *
+     * @return list<string>
+     */
+    private function resolveAutoSyncTicketTypes(): array
+    {
+        $types = [];
+        foreach (SplitScrmSpiderFactory::listSupportedTypes() as $ticketType) {
+            if (SplitSyncConfigService::getIntervalMinutes($ticketType) > 0) {
+                $types[] = $ticketType;
+            }
+        }
+        return $types;
+    }
+
     /**
      * @return array{success:bool,message:string}
      */