同步失败原因，最近同步成功的时间记录

patches/application/admin/model/split/Ticket.php

@@ -4,6 +4,7 @@ declare(strict_types=1);
 
 namespace app\admin\model\split;
 
+use app\common\service\SplitSyncConfigService;
 use think\Db;
 use think\Model;
 
@@ -31,6 +32,9 @@ class Ticket extends Model
         'ticket_progress_text',
         'inbound_ratio_text',
         'sync_display_text',
+        'sync_success_text',
+        'sync_tooltip_text',
+        'sync_auto_paused',
     ];
 
     /**
@@ -152,13 +156,35 @@ class Ticket extends Model
     }
 
     /**
-     * 同步状态展示文案
+     * 是否因连续失败暂停自动同步（工单仍为开启状态）
+     *
+     * @param array<string, mixed> $data
+     */
+    public static function isAutoSyncPaused(array $data): bool
+    {
+        if ((string) ($data['status'] ?? '') !== 'normal') {
+            return false;
+        }
+        $threshold = SplitSyncConfigService::getFailPauseThreshold();
+        if ($threshold <= 0) {
+            return false;
+        }
+        return (int) ($data['sync_fail_count'] ?? 0) >= $threshold;
+    }
+
+    /**
+     * 同步状态展示文案（列表列默认显示，异常详情见 tooltip）
      *
      * @param mixed $value
      * @param array<string, mixed> $data
      */
     public function getSyncDisplayTextAttr($value, $data): string
     {
+        if (self::isAutoSyncPaused($data)) {
+            $threshold = SplitSyncConfigService::getFailPauseThreshold();
+            return sprintf((string) __('Sync display auto paused'), $threshold);
+        }
+
         $status = (string) ($data['sync_status'] ?? 'pending');
         $online = (int) ($data['online_count'] ?? 0);
         if ($status === 'success') {
@@ -170,6 +196,66 @@ class Ticket extends Model
         return (string) __('Sync display error');
     }
 
+    /**
+     * 同步状态列 tooltip 完整说明
+     *
+     * @param mixed $value
+     * @param array<string, mixed> $data
+     */
+    public function getSyncTooltipTextAttr($value, $data): string
+    {
+        $parts = [];
+        if (self::isAutoSyncPaused($data)) {
+            $threshold = SplitSyncConfigService::getFailPauseThreshold();
+            $parts[] = sprintf(
+                (string) __('Sync tooltip auto paused'),
+                (int) ($data['sync_fail_count'] ?? 0),
+                $threshold
+            );
+        }
+
+        $message = trim((string) ($data['sync_message'] ?? ''));
+        if ($message !== '') {
+            $parts[] = (string) __('Sync tooltip error prefix') . $message;
+        }
+
+        return implode("\n", $parts);
+    }
+
+    /**
+     * 是否暂停自动同步（供前端样式判断）
+     *
+     * @param mixed $value
+     * @param array<string, mixed> $data
+     */
+    public function getSyncAutoPausedAttr($value, $data): bool
+    {
+        return self::isAutoSyncPaused($data);
+    }
+
+    /**
+     * 最近一次同步成功时间及方式
+     *
+     * @param mixed $value
+     * @param array<string, mixed> $data
+     */
+    public function getSyncSuccessTextAttr($value, $data): string
+    {
+        $ts = (int) ($data['sync_success_time'] ?? 0);
+        if ($ts <= 0) {
+            return '';
+        }
+        $timeText = date('Y-m-d H:i:s', $ts);
+        $mode = (string) ($data['sync_success_mode'] ?? '');
+        if ($mode === 'auto') {
+            return $timeText . ' (' . (string) __('Sync mode auto') . ')';
+        }
+        if ($mode === 'manual') {
+            return $timeText . ' (' . (string) __('Sync mode manual') . ')';
+        }
+        return $timeText;
+    }
+
     public function setStartTimeAttr($value): ?int
     {
         return self::parseTimeValue($value);