同步失败原因，最近同步成功的时间记录

application/admin/command/Install/split_ticket_sync_log_enhance.sql

@@ -0,0 +1,15 @@
+-- 工单同步日志增强：最近成功时间/方式、完整失败原因
+SET NAMES utf8mb4;
+
+ALTER TABLE `fa_split_ticket`
+  MODIFY COLUMN `sync_message` text COMMENT '同步失败完整原因',
+  ADD COLUMN `sync_success_time` bigint(16) DEFAULT NULL COMMENT '最近一次同步成功时间' AFTER `sync_time`,
+  ADD COLUMN `sync_success_mode` enum('auto','manual') DEFAULT NULL COMMENT '最近成功同步方式:auto=自动,manual=手动' AFTER `sync_success_time`;
+
+-- 历史成功记录回填最近成功时间（方式未知留空）
+UPDATE `fa_split_ticket`
+SET `sync_success_time` = `sync_time`
+WHERE `sync_status` = 'success'
+  AND `sync_success_time` IS NULL
+  AND `sync_time` IS NOT NULL
+  AND `sync_time` > 0;

application/admin/command/SplitSyncTickets.php

@@ -62,12 +62,13 @@ class SplitSyncTickets extends Command
         try {
             $count = $service->syncDueTickets();
             $output->writeln('<info>本次处理工单数: ' . $count . '</info>');
+            $output->writeln('<comment>汇总日志已写入 runtime/log/split_sync.log</comment>');
         } finally {
             $cronLock->release();
         }
 
         if (SplitTicketSyncLogger::isEnabled()) {
-            $output->writeln('<comment>调试日志已写入 runtime/log/split_sync.log</comment>');
+            $output->writeln('<comment>详细调试日志已写入 runtime/log/split_sync.log</comment>');
         }
     }
 }

application/admin/controller/split/Ticket.php

@@ -273,6 +273,8 @@ class Ticket extends Backend
             $params['sync_status'],
             $params['sync_time'],
             $params['sync_message'],
+            $params['sync_success_time'],
+            $params['sync_success_mode'],
             $params['sync_fail_count'],
             $params['speed_snapshot_count'],
             $params['speed_snapshot_time'],

application/admin/lang/zh-cn/split/ticket.php

@@ -37,6 +37,13 @@ return [
     'Sync display success'  => '同步成功 / 在线 %s',
     'Sync display pending'  => '待同步',
     'Sync display error'    => '同步异常',
+    'Sync display auto paused' => '自动同步已暂停',
+    'Sync success time'     => '最近同步成功',
+    'Sync mode auto'        => '自动',
+    'Sync mode manual'      => '手动',
+    'Sync tooltip auto paused' => '连续失败 %s 次，已达暂停阈值 %s，自动同步已暂停',
+    'Sync tooltip error prefix' => '异常原因：',
+    'Cron log path hint'    => '汇总日志已写入 runtime/log/split_sync.log',
     'Createtime'            => '创建时间',
     'Copy'                  => '拷贝',
     'Summary row'           => '汇总',

application/admin/model/split/Ticket.php

@@ -4,6 +4,7 @@ declare(strict_types=1);
 
 namespace app\admin\model\split;
 
+use app\common\service\SplitSyncConfigService;
 use think\Db;
 use think\Model;
 
@@ -31,6 +32,9 @@ class Ticket extends Model
         'ticket_progress_text',
         'inbound_ratio_text',
         'sync_display_text',
+        'sync_success_text',
+        'sync_tooltip_text',
+        'sync_auto_paused',
     ];
 
     /**
@@ -152,13 +156,35 @@ class Ticket extends Model
     }
 
     /**
-     * 同步状态展示文案
+     * 是否因连续失败暂停自动同步（工单仍为开启状态）
+     *
+     * @param array<string, mixed> $data
+     */
+    public static function isAutoSyncPaused(array $data): bool
+    {
+        if ((string) ($data['status'] ?? '') !== 'normal') {
+            return false;
+        }
+        $threshold = SplitSyncConfigService::getFailPauseThreshold();
+        if ($threshold <= 0) {
+            return false;
+        }
+        return (int) ($data['sync_fail_count'] ?? 0) >= $threshold;
+    }
+
+    /**
+     * 同步状态展示文案（列表列默认显示，异常详情见 tooltip）
      *
      * @param mixed $value
      * @param array<string, mixed> $data
      */
     public function getSyncDisplayTextAttr($value, $data): string
     {
+        if (self::isAutoSyncPaused($data)) {
+            $threshold = SplitSyncConfigService::getFailPauseThreshold();
+            return sprintf((string) __('Sync display auto paused'), $threshold);
+        }
+
         $status = (string) ($data['sync_status'] ?? 'pending');
         $online = (int) ($data['online_count'] ?? 0);
         if ($status === 'success') {
@@ -170,6 +196,66 @@ class Ticket extends Model
         return (string) __('Sync display error');
     }
 
+    /**
+     * 同步状态列 tooltip 完整说明
+     *
+     * @param mixed $value
+     * @param array<string, mixed> $data
+     */
+    public function getSyncTooltipTextAttr($value, $data): string
+    {
+        $parts = [];
+        if (self::isAutoSyncPaused($data)) {
+            $threshold = SplitSyncConfigService::getFailPauseThreshold();
+            $parts[] = sprintf(
+                (string) __('Sync tooltip auto paused'),
+                (int) ($data['sync_fail_count'] ?? 0),
+                $threshold
+            );
+        }
+
+        $message = trim((string) ($data['sync_message'] ?? ''));
+        if ($message !== '') {
+            $parts[] = (string) __('Sync tooltip error prefix') . $message;
+        }
+
+        return implode("\n", $parts);
+    }
+
+    /**
+     * 是否暂停自动同步（供前端样式判断）
+     *
+     * @param mixed $value
+     * @param array<string, mixed> $data
+     */
+    public function getSyncAutoPausedAttr($value, $data): bool
+    {
+        return self::isAutoSyncPaused($data);
+    }
+
+    /**
+     * 最近一次同步成功时间及方式
+     *
+     * @param mixed $value
+     * @param array<string, mixed> $data
+     */
+    public function getSyncSuccessTextAttr($value, $data): string
+    {
+        $ts = (int) ($data['sync_success_time'] ?? 0);
+        if ($ts <= 0) {
+            return '';
+        }
+        $timeText = date('Y-m-d H:i:s', $ts);
+        $mode = (string) ($data['sync_success_mode'] ?? '');
+        if ($mode === 'auto') {
+            return $timeText . ' (' . (string) __('Sync mode auto') . ')';
+        }
+        if ($mode === 'manual') {
+            return $timeText . ' (' . (string) __('Sync mode manual') . ')';
+        }
+        return $timeText;
+    }
+
     public function setStartTimeAttr($value): ?int
     {
         return self::parseTimeValue($value);

application/admin/view/split/ticket/index.html

@@ -67,6 +67,24 @@
         font-size: 14px;
         color: #0f172a;
     }
+    .split-sync-success-normal {
+        color: #3c763d;
+        font-weight: 600;
+    }
+    .split-sync-success-stopped {
+        color: #a94442;
+        font-weight: 600;
+    }
+    .split-ticket-sync-status-paused {
+        color: #8a6d3b;
+        font-weight: 600;
+        cursor: help;
+        border-bottom: 1px dotted #8a6d3b;
+    }
+    .split-ticket-sync-status-error {
+        cursor: help;
+        border-bottom: 1px dotted #a94442;
+    }
 </style>
 <div class="panel panel-default panel-intro">
     <div class="panel-heading">

application/common/service/SplitTicketSyncLogger.php

@@ -7,7 +7,9 @@ namespace app\common\service;
 use think\Config;
 
 /**
- * 工单云控同步调试日志（仅 app_debug=true 时写入 runtime/log/split_sync.log）
+ * 工单云控同步日志
+ * - logCron：定时任务汇总，app_debug 关闭时也写入 runtime/log/split_sync.log
+ * - log：详细调试日志，仅 app_debug=true 时写入
  */
 class SplitTicketSyncLogger
 {
@@ -36,6 +38,18 @@ class SplitTicketSyncLogger
     }
 
     /**
+     * 定时任务汇总日志（始终写入）
+     *
+     * @param array<string, mixed> $context
+     */
+    public static function logCron(string $message, array $context = []): void
+    {
+        self::writeLine('cron', $message, $context);
+    }
+
+    /**
+     * 详细调试日志（仅 app_debug=true）
+     *
      * @param array<string, mixed> $context
      */
     public static function log(string $stage, string $message, array $context = []): void
@@ -43,7 +57,14 @@ class SplitTicketSyncLogger
         if (!self::isEnabled()) {
             return;
         }
+        self::writeLine($stage, $message, $context);
+    }
 
+    /**
+     * @param array<string, mixed> $context
+     */
+    private static function writeLine(string $stage, string $message, array $context = []): void
+    {
         $context = self::sanitize($context);
         $ctxJson = $context !== [] ? ' ' . json_encode($context, JSON_UNESCAPED_UNICODE) : '';
         $line = sprintf(
@@ -83,8 +104,8 @@ class SplitTicketSyncLogger
                 $out[$key] = self::sanitize($value);
                 continue;
             }
-            if (is_string($value) && mb_strlen($value) > 800) {
+            if (is_string($value) && mb_strlen($value) > 2000) {
-                $out[$key] = mb_substr($value, 0, 800, 'UTF-8') . '...(truncated)';
+                $out[$key] = mb_substr($value, 0, 2000, 'UTF-8') . '...(truncated)';
                 continue;
             }
             $out[$key] = $value;

application/common/service/SplitTicketSyncService.php

@@ -31,9 +31,10 @@ class SplitTicketSyncService
      * 同步单条工单
      *
      * @param bool   $dueValidated 为 true 时跳过 shouldSkip（由 syncDueTickets 预筛后传入）
+     * @param string $syncMode     auto=定时自动 manual=手动触发
      * @return array{success:bool,message:string,skipped?:bool}
      */
-    public function syncOne(int $ticketId, bool $force = false, bool $dueValidated = false): array
+    public function syncOne(int $ticketId, bool $force = false, bool $dueValidated = false, string $syncMode = 'manual'): array
     {
         $ticket = Ticket::get($ticketId);
         if (!$ticket) {
@@ -44,6 +45,7 @@ class SplitTicketSyncService
         SplitTicketSyncLogger::setTicketContext($ticketId, (string) $ticket['ticket_type']);
         SplitTicketSyncLogger::log('sync', 'syncOne start', [
             'force'         => $force,
+            'syncMode'      => $syncMode,
             'status'        => (string) $ticket['status'],
             'syncFailCount' => (int) ($ticket['sync_fail_count'] ?? 0),
             'syncTime'      => (int) ($ticket['sync_time'] ?? 0),
@@ -67,7 +69,7 @@ class SplitTicketSyncService
         }
 
         try {
-            $result = $this->doSync($ticket);
+            $result = $this->doSync($ticket, $syncMode);
             SplitTicketSyncLogger::log('sync', 'syncOne end', $result);
             return $result;
         } finally {
@@ -83,65 +85,143 @@ class SplitTicketSyncService
     {
         $maxPerRun = SplitSyncConfigService::getMaxTicketsPerCronRun();
         $autoSyncTypes = $this->resolveAutoSyncTicketTypes();
+        $failThreshold = SplitSyncConfigService::getFailPauseThreshold();
+
         if ($autoSyncTypes === []) {
-            SplitTicketSyncLogger::log('cron', 'scan skip', ['reason' => 'no auto-sync ticket types']);
+            SplitTicketSyncLogger::logCron('scan skip', ['reason' => 'no auto-sync ticket types']);
             return 0;
         }
 
         if (!SplitNodeHealthService::canAcceptWork()) {
-            SplitTicketSyncLogger::log('cron', 'scan skip', [
+            SplitTicketSyncLogger::logCron('scan skip', [
                 'reason' => 'node queue busy',
                 'queue'  => SplitNodeHealthService::getQueueSnapshot(),
             ]);
             return 0;
         }
 
-        $failThreshold = SplitSyncConfigService::getFailPauseThreshold();
         $query = Ticket::where('status', 'normal')->whereIn('ticket_type', $autoSyncTypes);
         if ($failThreshold > 0) {
             $query->where('sync_fail_count', '<', $failThreshold);
         }
-        // 多取候选：间隔过滤在 PHP 完成，优先同步最久未更新的工单
         $list = $query->order('sync_time', 'asc')->order('id', 'asc')
             ->limit($maxPerRun * 5)
             ->select();
 
+        $candidateCount = count($list);
+        SplitTicketSyncLogger::logCron('scan start', [
+            'candidateCount' => $candidateCount,
+            'maxPerRun'      => $maxPerRun,
+            'autoSyncTypes'  => $autoSyncTypes,
+            'failThreshold'  => $failThreshold,
+            'nodeQueue'      => SplitNodeHealthService::getQueueSnapshot(),
+        ]);
         SplitTicketSyncLogger::log('cron', 'scan start', [
-            'candidateCount' => count($list),
+            'candidateCount' => $candidateCount,
             'maxPerRun'      => $maxPerRun,
             'autoSyncTypes'  => $autoSyncTypes,
             'nodeQueue'      => SplitNodeHealthService::getQueueSnapshot(),
         ]);
 
+        /** @var list<array<string, mixed>> $processed */
+        $processed = [];
+        /** @var list<array<string, mixed>> $skipped */
+        $skipped = [];
         $count = 0;
-        foreach ($list as $ticket) {
+        $stoppedByNodeBusy = false;
+
+        foreach ($list as $index => $ticket) {
+            $ticketId = (int) $ticket['id'];
+            $ticketUrl = (string) $ticket['ticket_url'];
+            $ticketType = (string) $ticket['ticket_type'];
+
             if ($count >= $maxPerRun) {
-                break;
+                $reason = '本轮处理上限已满';
-            }
+                $skipped[] = $this->buildCronTicketEntry($ticketId, $ticketType, $ticketUrl, $reason);
-            $skip = $this->shouldSkip($ticket);
+                $this->logCronCandidateSkipped($ticketId, $ticketType, $ticketUrl, $reason);
-            if ($skip !== null) {
-                SplitTicketSyncLogger::log('cron', 'candidate skipped', [
-                    'ticketId'   => (int) $ticket['id'],
-                    'ticketType' => (string) $ticket['ticket_type'],
-                    'reason'     => $skip,
-                ]);
                 continue;
             }
+
+            $skip = $this->shouldSkip($ticket);
+            if ($skip !== null) {
+                $skipped[] = $this->buildCronTicketEntry($ticketId, $ticketType, $ticketUrl, $skip);
+                $this->logCronCandidateSkipped($ticketId, $ticketType, $ticketUrl, $skip);
+                continue;
+            }
+
             if (!SplitNodeHealthService::canAcceptWork()) {
+                $reason = 'Node 队列繁忙，停止本轮后续同步';
+                $skipped[] = $this->buildCronTicketEntry($ticketId, $ticketType, $ticketUrl, $reason);
+                $this->logCronCandidateSkipped($ticketId, $ticketType, $ticketUrl, $reason);
+                $stoppedByNodeBusy = true;
+                for ($i = $index + 1; $i < $candidateCount; $i++) {
+                    $remain = $list[$i];
+                    $remainReason = 'Node 队列繁忙，本轮未执行';
+                    $skipped[] = $this->buildCronTicketEntry(
+                        (int) $remain['id'],
+                        (string) $remain['ticket_type'],
+                        (string) $remain['ticket_url'],
+                        $remainReason
+                    );
+                }
                 SplitTicketSyncLogger::log('cron', 'node busy, stop batch', [
                     'processed' => $count,
                     'queue'     => SplitNodeHealthService::getQueueSnapshot(),
                 ]);
                 break;
             }
-            $result = $this->syncOne((int) $ticket['id'], false, true);
+
+            $result = $this->syncOne($ticketId, false, true, 'auto');
             if (!empty($result['skipped'])) {
+                $skipReason = (string) ($result['message'] ?? '已跳过');
+                $skipped[] = $this->buildCronTicketEntry($ticketId, $ticketType, $ticketUrl, $skipReason);
+                $this->logCronCandidateSkipped($ticketId, $ticketType, $ticketUrl, $skipReason);
                 continue;
             }
+
+            $processed[] = [
+                'ticketId'   => $ticketId,
+                'ticketType' => $ticketType,
+                'ticketUrl'  => $ticketUrl,
+                'success'    => !empty($result['success']),
+                'message'    => (string) ($result['message'] ?? ''),
+            ];
             $count++;
         }
 
-        SplitTicketSyncLogger::log('cron', 'scan end', ['processedCount' => $count]);
+        $candidateIds = array_map(static function ($row) {
+            return (int) $row['id'];
+        }, $list instanceof \think\Collection ? $list->all() : (array) $list);
+        $openNotSynced = $this->buildOpenNotSyncedAudit(
+            $autoSyncTypes,
+            $failThreshold,
+            $maxPerRun,
+            $candidateIds,
+            $processed,
+            $skipped,
+            $stoppedByNodeBusy
+        );
+
+        $successCount = count(array_filter($processed, static function (array $row): bool {
+            return !empty($row['success']);
+        }));
+        $failedCount = count($processed) - $successCount;
+
+        SplitTicketSyncLogger::logCron('scan end', [
+            'processedCount' => $count,
+            'successCount'   => $successCount,
+            'failedCount'    => $failedCount,
+            'skippedCount'   => count($skipped),
+            'processed'      => $processed,
+            'skipped'        => $skipped,
+            'openNotSynced'  => $openNotSynced,
+        ]);
+        SplitTicketSyncLogger::log('cron', 'scan end', [
+            'processedCount' => $count,
+            'successCount'   => $successCount,
+            'failedCount'    => $failedCount,
+        ]);
+
         return $count;
     }
 
@@ -164,7 +244,7 @@ class SplitTicketSyncService
     /**
      * @return array{success:bool,message:string}
      */
-    private function doSync(Ticket $ticket): array
+    private function doSync(Ticket $ticket, string $syncMode): array
     {
         $ticketType = (string) $ticket['ticket_type'];
         $pageUrl = trim((string) $ticket['ticket_url']);
@@ -212,7 +292,6 @@ class SplitTicketSyncService
             if ((string) $freshTicket['status'] === 'hidden') {
                 $this->ruleService->cascadeTicketClosedToNumbers($freshTicket);
             }
-            // 号码开关最后统一由 applyNumberRules 判定（单号上限/下号比率/云控在线）
             $this->ruleService->applyNumberRules($freshTicket);
             $ticket = $freshTicket;
 
@@ -232,13 +311,13 @@ class SplitTicketSyncService
                 'speed_snapshot_time'  => $speed['snapshot_time'],
             ];
 
-            $this->applySyncResult($ticket, $payload, true, '');
+            $this->applySyncResult($ticket, $payload, true, '', $syncMode);
             Db::commit();
             SplitTicketSyncLogger::log('sync', 'db commit ok', $payload);
             return ['success' => true, 'message' => '同步成功'];
         } catch (\Throwable $e) {
             Db::rollback();
-            $msg = mb_substr($e->getMessage(), 0, 255, 'UTF-8');
+            $msg = $e->getMessage();
             SplitTicketSyncLogger::log('sync', 'exception', [
                 'type'    => get_class($e),
                 'message' => $msg,
@@ -282,8 +361,9 @@ class SplitTicketSyncService
     /**
      * @param array<string, mixed> $payload
      */
-    public function applySyncResult(Ticket $ticket, array $payload, bool $success, string $message = ''): void
+    public function applySyncResult(Ticket $ticket, array $payload, bool $success, string $message = '', string $syncMode = 'manual'): void
     {
+        $now = time();
         $data = [
             'complete_count'       => max(0, (int) ($payload['complete_count'] ?? 0)),
             'inbound_count'        => max(0, (int) ($payload['inbound_count'] ?? 0)),
@@ -293,12 +373,16 @@ class SplitTicketSyncService
             'number_banned_count'  => max(0, (int) ($payload['number_banned_count'] ?? 0)),
             'online_count'         => max(0, (int) ($payload['online_count'] ?? 0)),
             'sync_status'          => $success ? 'success' : 'error',
-            'sync_time'            => time(),
+            'sync_time'            => $now,
-            'sync_message'         => $success ? '' : mb_substr($message, 0, 255, 'UTF-8'),
+            'sync_message'         => $success ? '' : $message,
             'sync_fail_count'      => $success ? 0 : ((int) ($ticket['sync_fail_count'] ?? 0) + 1),
             'speed_snapshot_count' => (int) ($payload['speed_snapshot_count'] ?? $ticket['speed_snapshot_count'] ?? 0),
             'speed_snapshot_time'  => (int) ($payload['speed_snapshot_time'] ?? $ticket['speed_snapshot_time'] ?? 0),
         ];
+        if ($success) {
+            $data['sync_success_time'] = $now;
+            $data['sync_success_mode'] = in_array($syncMode, ['auto', 'manual'], true) ? $syncMode : 'manual';
+        }
         if (!$ticket->allowField(array_keys($data))->save($data)) {
             throw new Exception('工单同步结果保存失败');
         }
@@ -313,10 +397,9 @@ class SplitTicketSyncService
         $update = [
             'sync_status'     => 'error',
             'sync_time'       => time(),
-            'sync_message'    => mb_substr($message, 0, 255, 'UTF-8'),
+            'sync_message'    => $message,
             'sync_fail_count' => $failCount,
         ];
-        // 新建工单首次同步失败：立即关闭；已同步过的工单仍按连续失败阈值关闭
         if ($neverSyncedSuccessfully || ($failThreshold > 0 && $failCount >= $failThreshold)) {
             $update['status'] = 'hidden';
         }
@@ -365,4 +448,129 @@ class SplitTicketSyncService
             'snapshot_time'   => $snapshotTime,
         ];
     }
+
+    /**
+     * @return array{ticketId:int,ticketType:string,ticketUrl:string,reason:string}
+     */
+    private function buildCronTicketEntry(int $ticketId, string $ticketType, string $ticketUrl, string $reason): array
+    {
+        return [
+            'ticketId'   => $ticketId,
+            'ticketType' => $ticketType,
+            'ticketUrl'  => $ticketUrl,
+            'reason'     => $reason,
+        ];
+    }
+
+    private function logCronCandidateSkipped(int $ticketId, string $ticketType, string $ticketUrl, string $reason): void
+    {
+        $ctx = [
+            'ticketId'   => $ticketId,
+            'ticketType' => $ticketType,
+            'ticketUrl'  => $ticketUrl,
+            'reason'     => $reason,
+        ];
+        SplitTicketSyncLogger::logCron('candidate skipped', $ctx);
+        SplitTicketSyncLogger::log('cron', 'candidate skipped', $ctx);
+    }
+
+    /**
+     * 开启但未在本轮同步的工单及原因（供 cron 汇总）
+     *
+     * @param list<int> $candidateIds
+     * @param list<array<string, mixed>> $processed
+     * @param list<array<string, mixed>> $skipped
+     * @return list<array<string, mixed>>
+     */
+    private function buildOpenNotSyncedAudit(
+        array $autoSyncTypes,
+        int $failThreshold,
+        int $maxPerRun,
+        array $candidateIds,
+        array $processed,
+        array $skipped,
+        bool $stoppedByNodeBusy
+    ): array {
+        $handledIds = [];
+        foreach ($processed as $row) {
+            $handledIds[(int) ($row['ticketId'] ?? 0)] = true;
+        }
+        foreach ($skipped as $row) {
+            $handledIds[(int) ($row['ticketId'] ?? 0)] = true;
+        }
+        $candidateIdMap = array_fill_keys($candidateIds, true);
+
+        $supportedTypes = SplitScrmSpiderFactory::listSupportedTypes();
+        if ($supportedTypes === []) {
+            return [];
+        }
+
+        $openList = Ticket::where('status', 'normal')
+            ->whereIn('ticket_type', $supportedTypes)
+            ->field('id,ticket_type,ticket_url,sync_fail_count,sync_time,sync_status')
+            ->select();
+
+        $result = [];
+        foreach ($openList as $ticket) {
+            $ticketId = (int) $ticket['id'];
+            if (isset($handledIds[$ticketId])) {
+                continue;
+            }
+
+            $ticketType = (string) $ticket['ticket_type'];
+            $ticketUrl = (string) $ticket['ticket_url'];
+            $reason = $this->resolveOpenNotSyncedReason(
+                $ticket,
+                $autoSyncTypes,
+                $failThreshold,
+                $maxPerRun,
+                $candidateIdMap,
+                $stoppedByNodeBusy
+            );
+            if ($reason === null) {
+                continue;
+            }
+
+            $result[] = [
+                'ticketId'   => $ticketId,
+                'ticketType' => $ticketType,
+                'ticketUrl'  => $ticketUrl,
+                'reason'     => $reason,
+            ];
+        }
+
+        return $result;
+    }
+
+    /**
+     * @param array<string, mixed> $ticket
+     * @param array<string, bool>  $candidateIdMap
+     */
+    private function resolveOpenNotSyncedReason(
+        array $ticket,
+        array $autoSyncTypes,
+        int $failThreshold,
+        int $maxPerRun,
+        array $candidateIdMap,
+        bool $stoppedByNodeBusy
+    ): ?string {
+        $ticketType = (string) ($ticket['ticket_type'] ?? '');
+        $failCount = (int) ($ticket['sync_fail_count'] ?? 0);
+
+        if ($failThreshold > 0 && $failCount >= $failThreshold) {
+            return sprintf('连续同步失败超过%d次已暂停自动同步', $failThreshold);
+        }
+        if (!in_array($ticketType, $autoSyncTypes, true)) {
+            return '该类型未配置自动同步周期';
+        }
+        if (!isset($candidateIdMap[(int) ($ticket['id'] ?? 0)])) {
+            return sprintf('未进入本轮候选队列(仅扫描最久未同步的前%d条)', $maxPerRun * 5);
+        }
+        if ($stoppedByNodeBusy) {
+            return 'Node 队列繁忙，本轮未执行';
+        }
+
+        $skip = $this->shouldSkip(Ticket::get((int) $ticket['id']) ?: new Ticket($ticket));
+        return $skip ?? '未知原因，未进入执行队列';
+    }
 }

patches/application/admin/command/Install/split_ticket_sync_log_enhance.sql

@@ -0,0 +1,14 @@
+-- 工单同步日志增强：最近成功时间/方式、完整失败原因
+SET NAMES utf8mb4;
+
+ALTER TABLE `fa_split_ticket`
+  MODIFY COLUMN `sync_message` text COMMENT '同步失败完整原因',
+  ADD COLUMN `sync_success_time` bigint(16) DEFAULT NULL COMMENT '最近一次同步成功时间' AFTER `sync_time`,
+  ADD COLUMN `sync_success_mode` enum('auto','manual') DEFAULT NULL COMMENT '最近成功同步方式:auto=自动,manual=手动' AFTER `sync_success_time`;
+
+UPDATE `fa_split_ticket`
+SET `sync_success_time` = `sync_time`
+WHERE `sync_status` = 'success'
+  AND `sync_success_time` IS NULL
+  AND `sync_time` IS NOT NULL
+  AND `sync_time` > 0;

patches/application/admin/command/SplitSyncTickets.php

@@ -62,12 +62,13 @@ class SplitSyncTickets extends Command
         try {
             $count = $service->syncDueTickets();
             $output->writeln('<info>本次处理工单数: ' . $count . '</info>');
+            $output->writeln('<comment>汇总日志已写入 runtime/log/split_sync.log</comment>');
         } finally {
             $cronLock->release();
         }
 
         if (SplitTicketSyncLogger::isEnabled()) {
-            $output->writeln('<comment>调试日志已写入 runtime/log/split_sync.log</comment>');
+            $output->writeln('<comment>详细调试日志已写入 runtime/log/split_sync.log</comment>');
         }
     }
 }

patches/application/admin/controller/split/Ticket.php

@@ -273,6 +273,8 @@ class Ticket extends Backend
             $params['sync_status'],
             $params['sync_time'],
             $params['sync_message'],
+            $params['sync_success_time'],
+            $params['sync_success_mode'],
             $params['sync_fail_count'],
             $params['speed_snapshot_count'],
             $params['speed_snapshot_time'],

patches/application/admin/lang/zh-cn/split/ticket.php

@@ -37,6 +37,13 @@ return [
     'Sync display success'  => '同步成功 / 在线 %s',
     'Sync display pending'  => '待同步',
     'Sync display error'    => '同步异常',
+    'Sync display auto paused' => '自动同步已暂停',
+    'Sync success time'     => '最近同步成功',
+    'Sync mode auto'        => '自动',
+    'Sync mode manual'      => '手动',
+    'Sync tooltip auto paused' => '连续失败 %s 次，已达暂停阈值 %s，自动同步已暂停',
+    'Sync tooltip error prefix' => '异常原因：',
+    'Cron log path hint'    => '汇总日志已写入 runtime/log/split_sync.log',
     'Createtime'            => '创建时间',
     'Copy'                  => '拷贝',
     'Summary row'           => '汇总',

patches/application/admin/model/split/Ticket.php

@@ -4,6 +4,7 @@ declare(strict_types=1);
 
 namespace app\admin\model\split;
 
+use app\common\service\SplitSyncConfigService;
 use think\Db;
 use think\Model;
 
@@ -31,6 +32,9 @@ class Ticket extends Model
         'ticket_progress_text',
         'inbound_ratio_text',
         'sync_display_text',
+        'sync_success_text',
+        'sync_tooltip_text',
+        'sync_auto_paused',
     ];
 
     /**
@@ -152,13 +156,35 @@ class Ticket extends Model
     }
 
     /**
-     * 同步状态展示文案
+     * 是否因连续失败暂停自动同步（工单仍为开启状态）
+     *
+     * @param array<string, mixed> $data
+     */
+    public static function isAutoSyncPaused(array $data): bool
+    {
+        if ((string) ($data['status'] ?? '') !== 'normal') {
+            return false;
+        }
+        $threshold = SplitSyncConfigService::getFailPauseThreshold();
+        if ($threshold <= 0) {
+            return false;
+        }
+        return (int) ($data['sync_fail_count'] ?? 0) >= $threshold;
+    }
+
+    /**
+     * 同步状态展示文案（列表列默认显示，异常详情见 tooltip）
      *
      * @param mixed $value
      * @param array<string, mixed> $data
      */
     public function getSyncDisplayTextAttr($value, $data): string
     {
+        if (self::isAutoSyncPaused($data)) {
+            $threshold = SplitSyncConfigService::getFailPauseThreshold();
+            return sprintf((string) __('Sync display auto paused'), $threshold);
+        }
+
         $status = (string) ($data['sync_status'] ?? 'pending');
         $online = (int) ($data['online_count'] ?? 0);
         if ($status === 'success') {
@@ -170,6 +196,66 @@ class Ticket extends Model
         return (string) __('Sync display error');
     }
 
+    /**
+     * 同步状态列 tooltip 完整说明
+     *
+     * @param mixed $value
+     * @param array<string, mixed> $data
+     */
+    public function getSyncTooltipTextAttr($value, $data): string
+    {
+        $parts = [];
+        if (self::isAutoSyncPaused($data)) {
+            $threshold = SplitSyncConfigService::getFailPauseThreshold();
+            $parts[] = sprintf(
+                (string) __('Sync tooltip auto paused'),
+                (int) ($data['sync_fail_count'] ?? 0),
+                $threshold
+            );
+        }
+
+        $message = trim((string) ($data['sync_message'] ?? ''));
+        if ($message !== '') {
+            $parts[] = (string) __('Sync tooltip error prefix') . $message;
+        }
+
+        return implode("\n", $parts);
+    }
+
+    /**
+     * 是否暂停自动同步（供前端样式判断）
+     *
+     * @param mixed $value
+     * @param array<string, mixed> $data
+     */
+    public function getSyncAutoPausedAttr($value, $data): bool
+    {
+        return self::isAutoSyncPaused($data);
+    }
+
+    /**
+     * 最近一次同步成功时间及方式
+     *
+     * @param mixed $value
+     * @param array<string, mixed> $data
+     */
+    public function getSyncSuccessTextAttr($value, $data): string
+    {
+        $ts = (int) ($data['sync_success_time'] ?? 0);
+        if ($ts <= 0) {
+            return '';
+        }
+        $timeText = date('Y-m-d H:i:s', $ts);
+        $mode = (string) ($data['sync_success_mode'] ?? '');
+        if ($mode === 'auto') {
+            return $timeText . ' (' . (string) __('Sync mode auto') . ')';
+        }
+        if ($mode === 'manual') {
+            return $timeText . ' (' . (string) __('Sync mode manual') . ')';
+        }
+        return $timeText;
+    }
+
     public function setStartTimeAttr($value): ?int
     {
         return self::parseTimeValue($value);

patches/application/admin/view/split/ticket/index.html

@@ -67,6 +67,24 @@
         font-size: 14px;
         color: #0f172a;
     }
+    .split-sync-success-normal {
+        color: #3c763d;
+        font-weight: 600;
+    }
+    .split-sync-success-stopped {
+        color: #a94442;
+        font-weight: 600;
+    }
+    .split-ticket-sync-status-paused {
+        color: #8a6d3b;
+        font-weight: 600;
+        cursor: help;
+        border-bottom: 1px dotted #8a6d3b;
+    }
+    .split-ticket-sync-status-error {
+        cursor: help;
+        border-bottom: 1px dotted #a94442;
+    }
 </style>
 <div class="panel panel-default panel-intro">
     <div class="panel-heading">

patches/application/common/service/SplitTicketSyncLogger.php

@@ -7,7 +7,9 @@ namespace app\common\service;
 use think\Config;
 
 /**
- * 工单云控同步调试日志（仅 app_debug=true 时写入 runtime/log/split_sync.log）
+ * 工单云控同步日志
+ * - logCron：定时任务汇总，app_debug 关闭时也写入 runtime/log/split_sync.log
+ * - log：详细调试日志，仅 app_debug=true 时写入
  */
 class SplitTicketSyncLogger
 {
@@ -36,6 +38,18 @@ class SplitTicketSyncLogger
     }
 
     /**
+     * 定时任务汇总日志（始终写入）
+     *
+     * @param array<string, mixed> $context
+     */
+    public static function logCron(string $message, array $context = []): void
+    {
+        self::writeLine('cron', $message, $context);
+    }
+
+    /**
+     * 详细调试日志（仅 app_debug=true）
+     *
      * @param array<string, mixed> $context
      */
     public static function log(string $stage, string $message, array $context = []): void
@@ -43,7 +57,14 @@ class SplitTicketSyncLogger
         if (!self::isEnabled()) {
             return;
         }
+        self::writeLine($stage, $message, $context);
+    }
 
+    /**
+     * @param array<string, mixed> $context
+     */
+    private static function writeLine(string $stage, string $message, array $context = []): void
+    {
         $context = self::sanitize($context);
         $ctxJson = $context !== [] ? ' ' . json_encode($context, JSON_UNESCAPED_UNICODE) : '';
         $line = sprintf(
@@ -83,8 +104,8 @@ class SplitTicketSyncLogger
                 $out[$key] = self::sanitize($value);
                 continue;
             }
-            if (is_string($value) && mb_strlen($value) > 800) {
+            if (is_string($value) && mb_strlen($value) > 2000) {
-                $out[$key] = mb_substr($value, 0, 800, 'UTF-8') . '...(truncated)';
+                $out[$key] = mb_substr($value, 0, 2000, 'UTF-8') . '...(truncated)';
                 continue;
             }
             $out[$key] = $value;

patches/application/common/service/SplitTicketSyncService.php

@@ -31,9 +31,10 @@ class SplitTicketSyncService
      * 同步单条工单
      *
      * @param bool   $dueValidated 为 true 时跳过 shouldSkip（由 syncDueTickets 预筛后传入）
+     * @param string $syncMode     auto=定时自动 manual=手动触发
      * @return array{success:bool,message:string,skipped?:bool}
      */
-    public function syncOne(int $ticketId, bool $force = false, bool $dueValidated = false): array
+    public function syncOne(int $ticketId, bool $force = false, bool $dueValidated = false, string $syncMode = 'manual'): array
     {
         $ticket = Ticket::get($ticketId);
         if (!$ticket) {
@@ -44,6 +45,7 @@ class SplitTicketSyncService
         SplitTicketSyncLogger::setTicketContext($ticketId, (string) $ticket['ticket_type']);
         SplitTicketSyncLogger::log('sync', 'syncOne start', [
             'force'         => $force,
+            'syncMode'      => $syncMode,
             'status'        => (string) $ticket['status'],
             'syncFailCount' => (int) ($ticket['sync_fail_count'] ?? 0),
             'syncTime'      => (int) ($ticket['sync_time'] ?? 0),
@@ -67,7 +69,7 @@ class SplitTicketSyncService
         }
 
         try {
-            $result = $this->doSync($ticket);
+            $result = $this->doSync($ticket, $syncMode);
             SplitTicketSyncLogger::log('sync', 'syncOne end', $result);
             return $result;
         } finally {
@@ -83,65 +85,143 @@ class SplitTicketSyncService
     {
         $maxPerRun = SplitSyncConfigService::getMaxTicketsPerCronRun();
         $autoSyncTypes = $this->resolveAutoSyncTicketTypes();
+        $failThreshold = SplitSyncConfigService::getFailPauseThreshold();
+
         if ($autoSyncTypes === []) {
-            SplitTicketSyncLogger::log('cron', 'scan skip', ['reason' => 'no auto-sync ticket types']);
+            SplitTicketSyncLogger::logCron('scan skip', ['reason' => 'no auto-sync ticket types']);
             return 0;
         }
 
         if (!SplitNodeHealthService::canAcceptWork()) {
-            SplitTicketSyncLogger::log('cron', 'scan skip', [
+            SplitTicketSyncLogger::logCron('scan skip', [
                 'reason' => 'node queue busy',
                 'queue'  => SplitNodeHealthService::getQueueSnapshot(),
             ]);
             return 0;
         }
 
-        $failThreshold = SplitSyncConfigService::getFailPauseThreshold();
         $query = Ticket::where('status', 'normal')->whereIn('ticket_type', $autoSyncTypes);
         if ($failThreshold > 0) {
             $query->where('sync_fail_count', '<', $failThreshold);
         }
-        // 多取候选：间隔过滤在 PHP 完成，优先同步最久未更新的工单
         $list = $query->order('sync_time', 'asc')->order('id', 'asc')
             ->limit($maxPerRun * 5)
             ->select();
 
+        $candidateCount = count($list);
+        SplitTicketSyncLogger::logCron('scan start', [
+            'candidateCount' => $candidateCount,
+            'maxPerRun'      => $maxPerRun,
+            'autoSyncTypes'  => $autoSyncTypes,
+            'failThreshold'  => $failThreshold,
+            'nodeQueue'      => SplitNodeHealthService::getQueueSnapshot(),
+        ]);
         SplitTicketSyncLogger::log('cron', 'scan start', [
-            'candidateCount' => count($list),
+            'candidateCount' => $candidateCount,
             'maxPerRun'      => $maxPerRun,
             'autoSyncTypes'  => $autoSyncTypes,
             'nodeQueue'      => SplitNodeHealthService::getQueueSnapshot(),
         ]);
 
+        /** @var list<array<string, mixed>> $processed */
+        $processed = [];
+        /** @var list<array<string, mixed>> $skipped */
+        $skipped = [];
         $count = 0;
-        foreach ($list as $ticket) {
+        $stoppedByNodeBusy = false;
+
+        foreach ($list as $index => $ticket) {
+            $ticketId = (int) $ticket['id'];
+            $ticketUrl = (string) $ticket['ticket_url'];
+            $ticketType = (string) $ticket['ticket_type'];
+
             if ($count >= $maxPerRun) {
-                break;
+                $reason = '本轮处理上限已满';
-            }
+                $skipped[] = $this->buildCronTicketEntry($ticketId, $ticketType, $ticketUrl, $reason);
-            $skip = $this->shouldSkip($ticket);
+                $this->logCronCandidateSkipped($ticketId, $ticketType, $ticketUrl, $reason);
-            if ($skip !== null) {
-                SplitTicketSyncLogger::log('cron', 'candidate skipped', [
-                    'ticketId'   => (int) $ticket['id'],
-                    'ticketType' => (string) $ticket['ticket_type'],
-                    'reason'     => $skip,
-                ]);
                 continue;
             }
+
+            $skip = $this->shouldSkip($ticket);
+            if ($skip !== null) {
+                $skipped[] = $this->buildCronTicketEntry($ticketId, $ticketType, $ticketUrl, $skip);
+                $this->logCronCandidateSkipped($ticketId, $ticketType, $ticketUrl, $skip);
+                continue;
+            }
+
             if (!SplitNodeHealthService::canAcceptWork()) {
+                $reason = 'Node 队列繁忙，停止本轮后续同步';
+                $skipped[] = $this->buildCronTicketEntry($ticketId, $ticketType, $ticketUrl, $reason);
+                $this->logCronCandidateSkipped($ticketId, $ticketType, $ticketUrl, $reason);
+                $stoppedByNodeBusy = true;
+                for ($i = $index + 1; $i < $candidateCount; $i++) {
+                    $remain = $list[$i];
+                    $remainReason = 'Node 队列繁忙，本轮未执行';
+                    $skipped[] = $this->buildCronTicketEntry(
+                        (int) $remain['id'],
+                        (string) $remain['ticket_type'],
+                        (string) $remain['ticket_url'],
+                        $remainReason
+                    );
+                }
                 SplitTicketSyncLogger::log('cron', 'node busy, stop batch', [
                     'processed' => $count,
                     'queue'     => SplitNodeHealthService::getQueueSnapshot(),
                 ]);
                 break;
             }
-            $result = $this->syncOne((int) $ticket['id'], false, true);
+
+            $result = $this->syncOne($ticketId, false, true, 'auto');
             if (!empty($result['skipped'])) {
+                $skipReason = (string) ($result['message'] ?? '已跳过');
+                $skipped[] = $this->buildCronTicketEntry($ticketId, $ticketType, $ticketUrl, $skipReason);
+                $this->logCronCandidateSkipped($ticketId, $ticketType, $ticketUrl, $skipReason);
                 continue;
             }
+
+            $processed[] = [
+                'ticketId'   => $ticketId,
+                'ticketType' => $ticketType,
+                'ticketUrl'  => $ticketUrl,
+                'success'    => !empty($result['success']),
+                'message'    => (string) ($result['message'] ?? ''),
+            ];
             $count++;
         }
 
-        SplitTicketSyncLogger::log('cron', 'scan end', ['processedCount' => $count]);
+        $candidateIds = array_map(static function ($row) {
+            return (int) $row['id'];
+        }, $list instanceof \think\Collection ? $list->all() : (array) $list);
+        $openNotSynced = $this->buildOpenNotSyncedAudit(
+            $autoSyncTypes,
+            $failThreshold,
+            $maxPerRun,
+            $candidateIds,
+            $processed,
+            $skipped,
+            $stoppedByNodeBusy
+        );
+
+        $successCount = count(array_filter($processed, static function (array $row): bool {
+            return !empty($row['success']);
+        }));
+        $failedCount = count($processed) - $successCount;
+
+        SplitTicketSyncLogger::logCron('scan end', [
+            'processedCount' => $count,
+            'successCount'   => $successCount,
+            'failedCount'    => $failedCount,
+            'skippedCount'   => count($skipped),
+            'processed'      => $processed,
+            'skipped'        => $skipped,
+            'openNotSynced'  => $openNotSynced,
+        ]);
+        SplitTicketSyncLogger::log('cron', 'scan end', [
+            'processedCount' => $count,
+            'successCount'   => $successCount,
+            'failedCount'    => $failedCount,
+        ]);
+
         return $count;
     }
 
@@ -164,7 +244,7 @@ class SplitTicketSyncService
     /**
      * @return array{success:bool,message:string}
      */
-    private function doSync(Ticket $ticket): array
+    private function doSync(Ticket $ticket, string $syncMode): array
     {
         $ticketType = (string) $ticket['ticket_type'];
         $pageUrl = trim((string) $ticket['ticket_url']);
@@ -212,7 +292,6 @@ class SplitTicketSyncService
             if ((string) $freshTicket['status'] === 'hidden') {
                 $this->ruleService->cascadeTicketClosedToNumbers($freshTicket);
             }
-            // 号码开关最后统一由 applyNumberRules 判定（单号上限/下号比率/云控在线）
             $this->ruleService->applyNumberRules($freshTicket);
             $ticket = $freshTicket;
 
@@ -232,13 +311,13 @@ class SplitTicketSyncService
                 'speed_snapshot_time'  => $speed['snapshot_time'],
             ];
 
-            $this->applySyncResult($ticket, $payload, true, '');
+            $this->applySyncResult($ticket, $payload, true, '', $syncMode);
             Db::commit();
             SplitTicketSyncLogger::log('sync', 'db commit ok', $payload);
             return ['success' => true, 'message' => '同步成功'];
         } catch (\Throwable $e) {
             Db::rollback();
-            $msg = mb_substr($e->getMessage(), 0, 255, 'UTF-8');
+            $msg = $e->getMessage();
             SplitTicketSyncLogger::log('sync', 'exception', [
                 'type'    => get_class($e),
                 'message' => $msg,
@@ -282,8 +361,9 @@ class SplitTicketSyncService
     /**
      * @param array<string, mixed> $payload
      */
-    public function applySyncResult(Ticket $ticket, array $payload, bool $success, string $message = ''): void
+    public function applySyncResult(Ticket $ticket, array $payload, bool $success, string $message = '', string $syncMode = 'manual'): void
     {
+        $now = time();
         $data = [
             'complete_count'       => max(0, (int) ($payload['complete_count'] ?? 0)),
             'inbound_count'        => max(0, (int) ($payload['inbound_count'] ?? 0)),
@@ -293,12 +373,16 @@ class SplitTicketSyncService
             'number_banned_count'  => max(0, (int) ($payload['number_banned_count'] ?? 0)),
             'online_count'         => max(0, (int) ($payload['online_count'] ?? 0)),
             'sync_status'          => $success ? 'success' : 'error',
-            'sync_time'            => time(),
+            'sync_time'            => $now,
-            'sync_message'         => $success ? '' : mb_substr($message, 0, 255, 'UTF-8'),
+            'sync_message'         => $success ? '' : $message,
             'sync_fail_count'      => $success ? 0 : ((int) ($ticket['sync_fail_count'] ?? 0) + 1),
             'speed_snapshot_count' => (int) ($payload['speed_snapshot_count'] ?? $ticket['speed_snapshot_count'] ?? 0),
             'speed_snapshot_time'  => (int) ($payload['speed_snapshot_time'] ?? $ticket['speed_snapshot_time'] ?? 0),
         ];
+        if ($success) {
+            $data['sync_success_time'] = $now;
+            $data['sync_success_mode'] = in_array($syncMode, ['auto', 'manual'], true) ? $syncMode : 'manual';
+        }
         if (!$ticket->allowField(array_keys($data))->save($data)) {
             throw new Exception('工单同步结果保存失败');
         }
@@ -313,10 +397,9 @@ class SplitTicketSyncService
         $update = [
             'sync_status'     => 'error',
             'sync_time'       => time(),
-            'sync_message'    => mb_substr($message, 0, 255, 'UTF-8'),
+            'sync_message'    => $message,
             'sync_fail_count' => $failCount,
         ];
-        // 新建工单首次同步失败：立即关闭；已同步过的工单仍按连续失败阈值关闭
         if ($neverSyncedSuccessfully || ($failThreshold > 0 && $failCount >= $failThreshold)) {
             $update['status'] = 'hidden';
         }
@@ -365,4 +448,129 @@ class SplitTicketSyncService
             'snapshot_time'   => $snapshotTime,
         ];
     }
+
+    /**
+     * @return array{ticketId:int,ticketType:string,ticketUrl:string,reason:string}
+     */
+    private function buildCronTicketEntry(int $ticketId, string $ticketType, string $ticketUrl, string $reason): array
+    {
+        return [
+            'ticketId'   => $ticketId,
+            'ticketType' => $ticketType,
+            'ticketUrl'  => $ticketUrl,
+            'reason'     => $reason,
+        ];
+    }
+
+    private function logCronCandidateSkipped(int $ticketId, string $ticketType, string $ticketUrl, string $reason): void
+    {
+        $ctx = [
+            'ticketId'   => $ticketId,
+            'ticketType' => $ticketType,
+            'ticketUrl'  => $ticketUrl,
+            'reason'     => $reason,
+        ];
+        SplitTicketSyncLogger::logCron('candidate skipped', $ctx);
+        SplitTicketSyncLogger::log('cron', 'candidate skipped', $ctx);
+    }
+
+    /**
+     * 开启但未在本轮同步的工单及原因（供 cron 汇总）
+     *
+     * @param list<int> $candidateIds
+     * @param list<array<string, mixed>> $processed
+     * @param list<array<string, mixed>> $skipped
+     * @return list<array<string, mixed>>
+     */
+    private function buildOpenNotSyncedAudit(
+        array $autoSyncTypes,
+        int $failThreshold,
+        int $maxPerRun,
+        array $candidateIds,
+        array $processed,
+        array $skipped,
+        bool $stoppedByNodeBusy
+    ): array {
+        $handledIds = [];
+        foreach ($processed as $row) {
+            $handledIds[(int) ($row['ticketId'] ?? 0)] = true;
+        }
+        foreach ($skipped as $row) {
+            $handledIds[(int) ($row['ticketId'] ?? 0)] = true;
+        }
+        $candidateIdMap = array_fill_keys($candidateIds, true);
+
+        $supportedTypes = SplitScrmSpiderFactory::listSupportedTypes();
+        if ($supportedTypes === []) {
+            return [];
+        }
+
+        $openList = Ticket::where('status', 'normal')
+            ->whereIn('ticket_type', $supportedTypes)
+            ->field('id,ticket_type,ticket_url,sync_fail_count,sync_time,sync_status')
+            ->select();
+
+        $result = [];
+        foreach ($openList as $ticket) {
+            $ticketId = (int) $ticket['id'];
+            if (isset($handledIds[$ticketId])) {
+                continue;
+            }
+
+            $ticketType = (string) $ticket['ticket_type'];
+            $ticketUrl = (string) $ticket['ticket_url'];
+            $reason = $this->resolveOpenNotSyncedReason(
+                $ticket,
+                $autoSyncTypes,
+                $failThreshold,
+                $maxPerRun,
+                $candidateIdMap,
+                $stoppedByNodeBusy
+            );
+            if ($reason === null) {
+                continue;
+            }
+
+            $result[] = [
+                'ticketId'   => $ticketId,
+                'ticketType' => $ticketType,
+                'ticketUrl'  => $ticketUrl,
+                'reason'     => $reason,
+            ];
+        }
+
+        return $result;
+    }
+
+    /**
+     * @param array<string, mixed> $ticket
+     * @param array<string, bool>  $candidateIdMap
+     */
+    private function resolveOpenNotSyncedReason(
+        array $ticket,
+        array $autoSyncTypes,
+        int $failThreshold,
+        int $maxPerRun,
+        array $candidateIdMap,
+        bool $stoppedByNodeBusy
+    ): ?string {
+        $ticketType = (string) ($ticket['ticket_type'] ?? '');
+        $failCount = (int) ($ticket['sync_fail_count'] ?? 0);
+
+        if ($failThreshold > 0 && $failCount >= $failThreshold) {
+            return sprintf('连续同步失败超过%d次已暂停自动同步', $failThreshold);
+        }
+        if (!in_array($ticketType, $autoSyncTypes, true)) {
+            return '该类型未配置自动同步周期';
+        }
+        if (!isset($candidateIdMap[(int) ($ticket['id'] ?? 0)])) {
+            return sprintf('未进入本轮候选队列(仅扫描最久未同步的前%d条)', $maxPerRun * 5);
+        }
+        if ($stoppedByNodeBusy) {
+            return 'Node 队列繁忙，本轮未执行';
+        }
+
+        $skip = $this->shouldSkip(Ticket::get((int) $ticket['id']) ?: new Ticket($ticket));
+        return $skip ?? '未知原因，未进入执行队列';
+    }
 }

patches/public/assets/js/backend/split/ticket.js

@@ -24,6 +24,7 @@ define(['jquery', 'bootstrap', 'backend', 'table', 'form'], function ($, undefin
                 sortOrder: 'desc',
                 fixedColumns: true,
                 fixedRightNumber: 1,
+                searchFormVisible: true,
                 columns: [
                     [
                         {checkbox: true},
@@ -98,6 +99,12 @@ define(['jquery', 'bootstrap', 'backend', 'table', 'form'], function ($, undefin
                             operate: false,
                             formatter: Controller.api.formatter.syncDisplay
                         },
+                        {
+                            field: 'sync_success_text',
+                            title: __('Sync success time'),
+                            operate: false,
+                            formatter: Controller.api.formatter.syncSuccessDisplay
+                        },
                         $.extend(
                             {field: 'status', title: __('Status'), searchList: Config.statusList, formatter: Table.api.formatter.toggle, yes: 'normal', no: 'hidden'},
                             searchSelectMeta(false)
@@ -136,6 +143,7 @@ define(['jquery', 'bootstrap', 'backend', 'table', 'form'], function ($, undefin
 
             table.on('load-success.bs.table', function (e, res) {
                 Controller.api.renderSummaryRow(res);
+                Controller.api.initSyncTooltips(table);
                 var pendingIds = window.__splitTicketPendingPostAddSyncIds;
                 if (!pendingIds || !pendingIds.length) {
                     return;
@@ -309,11 +317,26 @@ define(['jquery', 'bootstrap', 'backend', 'table', 'form'], function ($, undefin
              */
             finishTicketsSync: function (table) {
                 Controller.api.syncingTicketIds = [];
-                table.bootstrapTable('refresh');
+                table.bootstrapTable('refresh', {
+                    silent: true
+                });
+                Controller.api.initSyncTooltips(table);
                 var ids = Table.api.selectedids(table);
                 $('.btn-sync').toggleClass('btn-disabled disabled', ids.length === 0);
             },
 
+            /**
+             * 初始化同步状态列 tooltip（完整异常原因）
+             */
+            initSyncTooltips: function (table) {
+                var $container = table.closest('.bootstrap-table');
+                $container.find('[data-sync-tooltip="1"]').tooltip({
+                    container: 'body',
+                    placement: 'auto top',
+                    html: false
+                });
+            },
+
             formatter: {
                 /**
                  * 操作列：编辑 → 拷贝 → 删除
@@ -407,13 +430,38 @@ define(['jquery', 'bootstrap', 'backend', 'table', 'form'], function ($, undefin
                         return Controller.api.formatter.syncingDisplayHtml();
                     }
                     var text = value || '';
+                    var tooltip = row.sync_tooltip_text ? String(row.sync_tooltip_text).trim() : '';
+                    if (tooltip !== '') {
+                        tooltip = tooltip.replace(/\r?\n/g, '；');
+                    }
+                    var hasTooltip = tooltip !== '';
                     var color = 'danger';
-                    if (row.sync_status === 'success') {
+                    var extraClass = '';
+                    if (row.sync_auto_paused) {
+                        color = 'warning';
+                        extraClass = ' split-ticket-sync-status-paused';
+                    } else if (row.sync_status === 'success') {
                         color = 'success';
                     } else if (row.sync_status === 'pending') {
                         color = 'muted';
+                    } else if (row.sync_status === 'error') {
+                        extraClass = ' split-ticket-sync-status-error';
                     }
-                    return '<span class="text-' + color + '">' + Fast.api.escape(text) + '</span>';
+                    var attrs = '';
+                    if (hasTooltip) {
+                        attrs = ' data-sync-tooltip="1" data-toggle="tooltip" title="' + Fast.api.escape(tooltip) + '"';
+                    }
+                    return '<span class="text-' + color + extraClass + '"' + attrs + '>' + Fast.api.escape(text) + '</span>';
+                },
+                syncSuccessDisplay: function (value, row) {
+                    var text = value == null ? '' : String(value).trim();
+                    if (text === '') {
+                        return '<span class="text-muted">-</span>';
+                    }
+                    var colorClass = row.status === 'normal'
+                        ? 'split-sync-success-normal'
+                        : 'split-sync-success-stopped';
+                    return '<span class="' + colorClass + '">' + Fast.api.escape(text) + '</span>';
                 },
                 syncingDisplayHtml: function () {
                     var label = (typeof Config.syncInProgressMsg !== 'undefined' && Config.syncInProgressMsg)

public/assets/js/backend/split/ticket.js

@@ -99,6 +99,12 @@ define(['jquery', 'bootstrap', 'backend', 'table', 'form'], function ($, undefin
                             operate: false,
                             formatter: Controller.api.formatter.syncDisplay
                         },
+                        {
+                            field: 'sync_success_text',
+                            title: __('Sync success time'),
+                            operate: false,
+                            formatter: Controller.api.formatter.syncSuccessDisplay
+                        },
                         $.extend(
                             {field: 'status', title: __('Status'), searchList: Config.statusList, formatter: Table.api.formatter.toggle, yes: 'normal', no: 'hidden'},
                             searchSelectMeta(false)
@@ -137,6 +143,7 @@ define(['jquery', 'bootstrap', 'backend', 'table', 'form'], function ($, undefin
 
             table.on('load-success.bs.table', function (e, res) {
                 Controller.api.renderSummaryRow(res);
+                Controller.api.initSyncTooltips(table);
                 var pendingIds = window.__splitTicketPendingPostAddSyncIds;
                 if (!pendingIds || !pendingIds.length) {
                     return;
@@ -310,11 +317,26 @@ define(['jquery', 'bootstrap', 'backend', 'table', 'form'], function ($, undefin
              */
             finishTicketsSync: function (table) {
                 Controller.api.syncingTicketIds = [];
-                table.bootstrapTable('refresh');
+                table.bootstrapTable('refresh', {
+                    silent: true
+                });
+                Controller.api.initSyncTooltips(table);
                 var ids = Table.api.selectedids(table);
                 $('.btn-sync').toggleClass('btn-disabled disabled', ids.length === 0);
             },
 
+            /**
+             * 初始化同步状态列 tooltip（完整异常原因）
+             */
+            initSyncTooltips: function (table) {
+                var $container = table.closest('.bootstrap-table');
+                $container.find('[data-sync-tooltip="1"]').tooltip({
+                    container: 'body',
+                    placement: 'auto top',
+                    html: false
+                });
+            },
+
             formatter: {
                 /**
                  * 操作列：编辑 → 拷贝 → 删除
@@ -408,13 +430,38 @@ define(['jquery', 'bootstrap', 'backend', 'table', 'form'], function ($, undefin
                         return Controller.api.formatter.syncingDisplayHtml();
                     }
                     var text = value || '';
+                    var tooltip = row.sync_tooltip_text ? String(row.sync_tooltip_text).trim() : '';
+                    if (tooltip !== '') {
+                        tooltip = tooltip.replace(/\r?\n/g, '；');
+                    }
+                    var hasTooltip = tooltip !== '';
                     var color = 'danger';
-                    if (row.sync_status === 'success') {
+                    var extraClass = '';
+                    if (row.sync_auto_paused) {
+                        color = 'warning';
+                        extraClass = ' split-ticket-sync-status-paused';
+                    } else if (row.sync_status === 'success') {
                         color = 'success';
                     } else if (row.sync_status === 'pending') {
                         color = 'muted';
+                    } else if (row.sync_status === 'error') {
+                        extraClass = ' split-ticket-sync-status-error';
                     }
-                    return '<span class="text-' + color + '">' + Fast.api.escape(text) + '</span>';
+                    var attrs = '';
+                    if (hasTooltip) {
+                        attrs = ' data-sync-tooltip="1" data-toggle="tooltip" title="' + Fast.api.escape(tooltip) + '"';
+                    }
+                    return '<span class="text-' + color + extraClass + '"' + attrs + '>' + Fast.api.escape(text) + '</span>';
+                },
+                syncSuccessDisplay: function (value, row) {
+                    var text = value == null ? '' : String(value).trim();
+                    if (text === '') {
+                        return '<span class="text-muted">-</span>';
+                    }
+                    var colorClass = row.status === 'normal'
+                        ? 'split-sync-success-normal'
+                        : 'split-sync-success-stopped';
+                    return '<span class="' + colorClass + '">' + Fast.api.escape(text) + '</span>';
                 },
                 syncingDisplayHtml: function () {
                     var label = (typeof Config.syncInProgressMsg !== 'undefined' && Config.syncInProgressMsg)