<?php

declare(strict_types=1);

namespace app\common\service;

use app\admin\model\split\Ticket;
use think\Exception;

/**
 * 分流工单数据同步服务（骨架，后续按 ticket_type 对接各云控 API）
 *
 * 期望第三方接口 payload 字段映射：
 * - complete_count int 完成数量
 * - inbound_count int 进线人数
 * - speed_per_hour float 每小时进线人数
 * - number_count int 号码总数（含离线+封号）
 * - number_offline_count int 可选 离线数
 * - number_banned_count int 可选 封号数
 * - online_count int 在线人数
 */
class SplitTicketSyncService
{
    /**
     * 同步单条工单（后续实现：按 ticket_type 选择适配器并请求 API）
     */
    public function syncOne(int $ticketId): bool
    {
        $ticket = Ticket::get($ticketId);
        if (!$ticket) {
            return false;
        }
        // TODO: 调用具体云控适配器获取 $payload
        return false;
    }

    /**
     * 将同步结果写入工单表
     *
     * @param array<string, mixed> $payload
     */
    public function applySyncResult(Ticket $ticket, array $payload, bool $success, string $message = ''): void
    {
        $data = [
            'complete_count'       => max(0, (int) ($payload['complete_count'] ?? 0)),
            'inbound_count'        => max(0, (int) ($payload['inbound_count'] ?? 0)),
            'speed_per_hour'       => max(0, (float) ($payload['speed_per_hour'] ?? 0)),
            'number_count'         => max(0, (int) ($payload['number_count'] ?? 0)),
            'number_offline_count' => max(0, (int) ($payload['number_offline_count'] ?? 0)),
            'number_banned_count'  => max(0, (int) ($payload['number_banned_count'] ?? 0)),
            'online_count'         => max(0, (int) ($payload['online_count'] ?? 0)),
            'sync_status'          => $success ? 'success' : 'error',
            'sync_time'            => time(),
            'sync_message'         => $success ? '' : mb_substr($message, 0, 255, 'UTF-8'),
        ];
        if (!$ticket->allowField(array_keys($data))->save($data)) {
            throw new Exception('工单同步结果保存失败');
        }
    }
}