root
398 lines
11 KiB
PHP
Executable File
398 lines
11 KiB
PHP
Executable File
<?php
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declare(strict_types=1);
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namespace app\admin\model\split;
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use app\common\service\SplitSyncConfigService;
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use app\common\service\SplitTicketRuleService;
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use app\common\service\SplitTicketSyncLockService;
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use think\Db;
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use think\Model;
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/**
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* 分流工单模型
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*/
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class Ticket extends Model
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{
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protected $name = 'split_ticket';
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protected static function init(): void
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{
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// 删除工单时：释放同步锁，并物理删除同步导入的号码（manual_manage=0）
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self::beforeDelete(function (self $ticket): void {
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(new SplitTicketSyncLockService())->release((int) $ticket['id']);
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(new SplitTicketRuleService())->deleteSyncedNumbersForTicket($ticket);
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});
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}
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protected $autoWriteTimestamp = 'integer';
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protected $createTime = 'createtime';
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protected $updateTime = 'updatetime';
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protected $deleteTime = false;
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protected $append = [
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'ticket_type_text',
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'number_type_text',
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'link_code_text',
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'start_time_text',
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'end_time_text',
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'status_text',
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'click_count',
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'ticket_progress_text',
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'inbound_ratio_text',
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'sync_display_text',
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'sync_success_text',
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'sync_tooltip_text',
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'sync_auto_paused',
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];
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/**
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* 工单类型
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*
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* @return array<string, string>
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*/
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public function getTicketTypeList(): array
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{
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return [
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'xinghe' => __('Ticket type xinghe'),
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'haiwang' => __('Ticket type haiwang'),
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'taiji' => __('Ticket type taiji'),
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'huojian' => __('Ticket type huojian'),
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'ss_channel' => __('Ticket type ss_channel'),
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'ss_customer' => __('Ticket type ss_customer'),
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'yifafa' => __('Ticket type yifafa'),
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'a2c' => __('Ticket type a2c'),
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'ceo_scrm' => __('Ticket type ceo_scrm'),
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'chatknow' => __('Ticket type chatknow'),
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'whatshub' => __('Ticket type whatshub'),
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'sihai' => __('Ticket type sihai'),
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];
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}
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/**
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* @return array<string, string>
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*/
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public function getStatusList(): array
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{
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return [
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'normal' => __('Status normal'),
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'hidden' => __('Status hidden'),
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];
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}
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/**
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* @return array<string, string>
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*/
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public function getSyncStatusList(): array
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{
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return [
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'success' => __('Sync status success'),
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'error' => __('Sync status error'),
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'pending' => __('Sync status pending'),
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];
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}
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/**
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* 号码类型
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*
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* @return array<string, string>
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*/
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public function getNumberTypeList(): array
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{
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return [
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'whatsapp' => 'Whatsapp',
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'telegram' => 'Telegram',
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'line' => 'Line',
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'custom' => __('Number type custom'),
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];
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}
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/**
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* 关联分流链接
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*/
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public function splitLink()
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{
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// IN 预载入：避免 eagerlyType=0(JOIN) 与列表 field 子查询冲突导致 SQL 1064
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return $this->belongsTo(Link::class, 'split_link_id', 'id', [], 'LEFT')->setEagerlyType(1);
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}
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/**
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* 列表子查询注入的点击数，无则按关联号码汇总
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*
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* @param mixed $value
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* @param array<string, mixed> $data
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*/
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public function getClickCountAttr($value, $data): int
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{
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if (isset($data['click_count']) && $data['click_count'] !== '' && $data['click_count'] !== null) {
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return (int) $data['click_count'];
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}
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return self::sumVisitCountForTicket($data);
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}
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/**
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* 工单进度：完成数量 / 工单总量
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*
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* @param mixed $value
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* @param array<string, mixed> $data
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*/
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public function getTicketProgressTextAttr($value, $data): string
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{
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$total = (int) ($data['ticket_total'] ?? 0);
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$complete = (int) ($data['complete_count'] ?? 0);
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if ($total <= 0) {
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return '0%';
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}
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$percent = round($complete / $total * 100, 2);
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return $percent . '%';
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}
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/**
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* 进线比例：进线人数 / 点击数（点击数=关联号码 visit_count 之和）
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*
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* @param mixed $value
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* @param array<string, mixed> $data
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*/
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public function getInboundRatioTextAttr($value, $data): string
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{
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$clicks = $this->getClickCountAttr(null, $data);
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$inbound = (int) ($data['inbound_count'] ?? 0);
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if ($clicks <= 0) {
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return '—';
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}
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$percent = round($inbound / $clicks * 100, 2);
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return $percent . '%';
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}
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/**
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* 是否因连续失败暂停自动同步（工单仍为开启状态）
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*
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* @param array<string, mixed> $data
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*/
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public static function isAutoSyncPaused(array $data): bool
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{
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if ((string) ($data['status'] ?? '') !== 'normal') {
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return false;
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}
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$threshold = SplitSyncConfigService::getFailPauseThreshold();
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if ($threshold <= 0) {
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return false;
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}
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return (int) ($data['sync_fail_count'] ?? 0) >= $threshold;
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}
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/**
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* 同步状态展示文案（列表列默认显示，异常详情见 tooltip）
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*
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* @param mixed $value
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* @param array<string, mixed> $data
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*/
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public function getSyncDisplayTextAttr($value, $data): string
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{
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if (self::isAutoSyncPaused($data)) {
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$threshold = SplitSyncConfigService::getFailPauseThreshold();
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return sprintf((string) __('Sync display auto paused'), $threshold);
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}
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$status = (string) ($data['sync_status'] ?? 'pending');
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$online = (int) ($data['online_count'] ?? 0);
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if ($status === 'success') {
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return sprintf((string) __('Sync display success'), $online);
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}
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if ($status === 'pending') {
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return (string) __('Sync display pending');
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}
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return (string) __('Sync display error');
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}
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/**
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* 同步状态列 tooltip 完整说明
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*
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* @param mixed $value
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* @param array<string, mixed> $data
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*/
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public function getSyncTooltipTextAttr($value, $data): string
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{
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$parts = [];
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if (self::isAutoSyncPaused($data)) {
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$threshold = SplitSyncConfigService::getFailPauseThreshold();
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$parts[] = sprintf(
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(string) __('Sync tooltip auto paused'),
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(int) ($data['sync_fail_count'] ?? 0),
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$threshold
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);
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}
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$message = trim((string) ($data['sync_message'] ?? ''));
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if ($message !== '') {
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$parts[] = (string) __('Sync tooltip error prefix') . $message;
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}
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return implode("\n", $parts);
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}
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/**
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* 是否暂停自动同步（供前端样式判断）
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*
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* @param mixed $value
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* @param array<string, mixed> $data
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*/
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public function getSyncAutoPausedAttr($value, $data): bool
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{
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return self::isAutoSyncPaused($data);
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}
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/**
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* 最近一次同步成功时间及方式
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*
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* @param mixed $value
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* @param array<string, mixed> $data
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*/
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public function getSyncSuccessTextAttr($value, $data): string
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{
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$ts = (int) ($data['sync_success_time'] ?? 0);
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if ($ts <= 0) {
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return '';
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}
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$timeText = date('Y-m-d H:i:s', $ts);
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$mode = (string) ($data['sync_success_mode'] ?? '');
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if ($mode === 'auto') {
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return $timeText . ' (' . (string) __('Sync mode auto') . ')';
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}
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if ($mode === 'manual') {
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return $timeText . ' (' . (string) __('Sync mode manual') . ')';
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}
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return $timeText;
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}
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public function setStartTimeAttr($value): ?int
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{
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return self::parseTimeValue($value);
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}
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public function setEndTimeAttr($value): ?int
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{
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return self::parseTimeValue($value);
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}
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public function setNumberTypeCustomAttr($value): string
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{
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return trim((string) $value);
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}
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public function setTicketTotalAttr($value): int
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{
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return max(0, (int) $value);
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}
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public function getTicketTypeTextAttr($value, $data): string
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{
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$key = (string) ($data['ticket_type'] ?? '');
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$list = $this->getTicketTypeList();
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return $list[$key] ?? $key;
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}
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public function getNumberTypeTextAttr($value, $data): string
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{
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$type = (string) ($data['number_type'] ?? '');
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if ($type === 'custom') {
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$custom = trim((string) ($data['number_type_custom'] ?? ''));
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return $custom !== '' ? $custom : (string) __('Number type custom');
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}
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$list = $this->getNumberTypeList();
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return $list[$type] ?? $type;
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}
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public function getLinkCodeTextAttr($value, $data): string
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{
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if ($value !== '' && $value !== null) {
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return (string) $value;
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}
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$linkId = (int) ($data['split_link_id'] ?? 0);
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if ($linkId <= 0) {
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return '';
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}
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$code = Link::where('id', $linkId)->value('link_code');
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return (string) $code;
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}
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public function getStartTimeTextAttr($value, $data): string
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{
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return self::formatTimeText($data['start_time'] ?? null);
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}
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public function getEndTimeTextAttr($value, $data): string
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{
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return self::formatTimeText($data['end_time'] ?? null);
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}
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public function getStatusTextAttr($value, $data): string
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{
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$key = (string) ($data['status'] ?? '');
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$list = $this->getStatusList();
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return $list[$key] ?? $key;
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}
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/**
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* 构建列表用 click_count 子查询 SQL 片段
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*/
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public static function buildClickCountSubQuery(string $ticketTableAlias = ''): string
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{
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$ticketTable = (new self())->getTable();
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$numberTable = (new Number())->getTable();
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$t = $ticketTableAlias !== '' ? $ticketTableAlias : $ticketTable;
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return "(SELECT COALESCE(SUM(n.visit_count), 0) FROM `{$numberTable}` n "
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. "WHERE n.ticket_name = `{$t}`.ticket_name "
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. "AND n.split_link_id = `{$t}`.split_link_id "
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. "AND n.admin_id = `{$t}`.admin_id) AS click_count";
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}
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/**
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* @param array<string, mixed> $data
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*/
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private static function sumVisitCountForTicket(array $data): int
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{
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$ticketName = (string) ($data['ticket_name'] ?? '');
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$linkId = (int) ($data['split_link_id'] ?? 0);
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$adminId = (int) ($data['admin_id'] ?? 0);
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if ($ticketName === '' || $linkId <= 0) {
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return 0;
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}
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$sum = Db::name('split_number')
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->where('ticket_name', $ticketName)
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->where('split_link_id', $linkId)
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->where('admin_id', $adminId)
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->sum('visit_count');
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return (int) $sum;
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}
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/**
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* @param mixed $value
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*/
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private static function parseTimeValue($value): ?int
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{
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if ($value === '' || $value === null) {
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return null;
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}
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if (is_numeric($value)) {
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return (int) $value;
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}
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$ts = strtotime((string) $value);
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return $ts === false ? null : $ts;
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}
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/**
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* @param mixed $value
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*/
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private static function formatTimeText($value): string
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{
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if ($value === '' || $value === null || !is_numeric($value)) {
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return '';
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}
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$ts = (int) $value;
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return $ts > 0 ? date('Y-m-d H:i:s', $ts) : '';
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}
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}
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