root
61 lines
2.1 KiB
PHP
61 lines
2.1 KiB
PHP
<?php
|
||
|
||
declare(strict_types=1);
|
||
|
||
namespace app\common\service;
|
||
|
||
use app\admin\model\split\Ticket;
|
||
use think\Exception;
|
||
|
||
/**
|
||
* 分流工单数据同步服务（骨架，后续按 ticket_type 对接各云控 API）
|
||
*
|
||
* 期望第三方接口 payload 字段映射：
|
||
* - complete_count int 完成数量
|
||
* - inbound_count int 进线人数
|
||
* - speed_per_hour float 每小时进线人数
|
||
* - number_count int 号码总数（含离线+封号）
|
||
* - number_offline_count int 可选 离线数
|
||
* - number_banned_count int 可选 封号数
|
||
* - online_count int 在线人数
|
||
*/
|
||
class SplitTicketSyncService
|
||
{
|
||
/**
|
||
* 同步单条工单（后续实现：按 ticket_type 选择适配器并请求 API）
|
||
*/
|
||
public function syncOne(int $ticketId): bool
|
||
{
|
||
$ticket = Ticket::get($ticketId);
|
||
if (!$ticket) {
|
||
return false;
|
||
}
|
||
// TODO: 调用具体云控适配器获取 $payload
|
||
return false;
|
||
}
|
||
|
||
/**
|
||
* 将同步结果写入工单表
|
||
*
|
||
* @param array<string, mixed> $payload
|
||
*/
|
||
public function applySyncResult(Ticket $ticket, array $payload, bool $success, string $message = ''): void
|
||
{
|
||
$data = [
|
||
'complete_count' => max(0, (int) ($payload['complete_count'] ?? 0)),
|
||
'inbound_count' => max(0, (int) ($payload['inbound_count'] ?? 0)),
|
||
'speed_per_hour' => max(0, (float) ($payload['speed_per_hour'] ?? 0)),
|
||
'number_count' => max(0, (int) ($payload['number_count'] ?? 0)),
|
||
'number_offline_count' => max(0, (int) ($payload['number_offline_count'] ?? 0)),
|
||
'number_banned_count' => max(0, (int) ($payload['number_banned_count'] ?? 0)),
|
||
'online_count' => max(0, (int) ($payload['online_count'] ?? 0)),
|
||
'sync_status' => $success ? 'success' : 'error',
|
||
'sync_time' => time(),
|
||
'sync_message' => $success ? '' : mb_substr($message, 0, 255, 'UTF-8'),
|
||
];
|
||
if (!$ticket->allowField(array_keys($data))->save($data)) {
|
||
throw new Exception('工单同步结果保存失败');
|
||
}
|
||
}
|
||
}
|